Business Process Outsourcing Market Size, Share & Trends Report

Business Process Outsourcing Market Size, Share & Trends Analysis Report By Service Type (Customer Services, Finance & Accounting), By End-use (IT & Telecommunication, BFSI), By Region, And Segment Forecasts, 2021 - 2028

  • Published Date: Apr, 2021
  • Base Year for Estimate: 2020
  • Report ID: GVR-2-68038-484-0
  • Format: Electronic (PDF)
  • Historical Data: 2017 - 2019
  • Number of Pages: 110

Table of Contents

Chapter 1. Methodology and Scope
                   1.1. Research Methodology
                   1.2. Research Scope & Assumptions
                   1.3. List of Data Sources
Chapter 2. Executive Summary
Chapter 3. Business Process Outsourcing Industry Outlook
                   3.1. Market Segmentation
                   3.2. Market Size and Growth Prospects, 2017 - 2028
                   3.3. Value Chain Analysis
                   3.4. Market Dynamics
                        3.4.1. Market driver analysis
                        3.4.2. Market restraint analysis
                        3.4.3. Market opportunity analysis
                   3.5. Penetration and Growth Prospect Mapping
                   3.6. Industry Analysis - Porter's Five Forces Analysis
                        3.6.1. Supplier Power
                        3.6.2. Buyer Power
                        3.6.3. Substitution Threat
                        3.6.4. Threat from new entrant
                   3.7. PEST Analysis
                        3.7.1. Political Landscape
                        3.7.2. Environmental Landscape
                        3.7.3. Social Landscape
                        3.7.4. Technology Landscape
Chapter 4. Business Process Outsourcing Market: Service Type Outlook
                   4.1. Business Process Outsourcing Market Estimates and Forecasts, By Service Type, 2020 & 2028 (USD Billion)
                   4.2. Finance & Accounting
                        4.2.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                   4.3. Human Resource
                        4.3.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                   4.4. KPO
                        4.4.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                   4.5. Procurement & Supply Chain
                        4.5.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                   4.6. Customer Services
                        4.6.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                   4.7. Others
                        4.7.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
Chapter 5. Business Process Outsourcing Market: End-use Outlook
                   5.1. Business Process Outsourcing Market Estimates and Forecasts, By End-use, 2020 & 2028 (USD Billion)
                   5.2. BFSI
                        5.2.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                   5.3. Healthcare
                        5.3.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                   5.4. Manufacturing
                        5.4.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                   5.5. IT & Telecommunication
                        5.5.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                   5.6. Retail
                        5.6.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                   5.7. Others
                        5.7.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
Chapter 6. Business Process Outsourcing Market: Regional Outlook
                   6.1. Global Business Process Outsourcing Market Estimates And Forecasts, By Region, 2019 & 2027 (USD Billion)
                   6.2. North America
                        6.2.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                        6.2.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
                        6.2.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
                        6.2.4. The U.S.
                             6.2.4.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                             6.2.4.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
                             6.2.4.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
                        6.2.5. Canada
                             6.2.5.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                             6.2.5.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
                             6.2.5.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
                   6.3. Europe
                        6.3.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                        6.3.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
                        6.3.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
                        6.3.4. The U.K.
                             6.3.4.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                             6.3.4.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
                             6.3.4.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
                        6.3.5. Germany
                             6.3.5.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                             6.3.5.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
                             6.3.5.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
                        6.3.6. France
                             6.3.6.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                             6.3.6.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
                             6.3.6.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
                   6.4. Asia Pacific
                        6.4.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                        6.4.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
                        6.4.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
                        6.4.4. China
                             6.4.4.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                             6.4.4.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
                             6.4.4.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
                        6.4.5. India
                             6.4.5.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                             6.4.5.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
                             6.4.5.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
                        6.4.6. Japan
                             6.4.6.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                             6.4.6.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
                             6.4.6.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
                   6.5. Latin America
                        6.5.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                        6.5.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
                        6.5.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
                        6.5.4. Brazil
                             6.5.4.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                             6.5.4.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
                             6.5.4.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
                        6.5.5. Mexico
                             6.5.5.1. Market estimates and forecasts, 2017 - 2028 (USD Billion)
                             6.5.5.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
                             6.5.5.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
                   6.6. Middle East & Africa
                        6.6.1. Market estimates and forecasts, 2017 - 2028 (USD Million)
                        6.6.2. Market estimates and forecasts by service type, 2017 - 2028 (USD Billion)
                        6.6.3. Market estimates and forecasts by end-use, 2017 - 2028 (USD Billion)
Chapter 7. Competitive Landscape
                   7.1. Accenture
                        7.1.1. Company overview
                        7.1.2. Financial performance
                        7.1.3. Product benchmarking
                        7.1.4. Recent developments
                   7.2. Infosys Limited (Infosys BPM)
                        7.2.1. Company overview
                        7.2.2. Financial performance
                        7.2.3. Product benchmarking
                        7.2.4. Recent developments
                   7.3. HCL Technologies Limited
                        7.3.1. Company overview
                        7.3.2. Financial performance
                        7.3.3. Product benchmarking
                        7.3.4. Recent developments
                   7.4. CBRE Group Inc.
                        7.4.1. Company overview
                        7.4.2. Financial performance
                        7.4.3. Product benchmarking
                        7.4.4. Recent developments
                   7.5. NCR Corporation
                        7.5.1. Company overview
                        7.5.2. Financial performance
                        7.5.3. Product benchmarking
                        7.5.4. Recent developments
                   7.6. Wipro Limited
                        7.6.1. Company overview
                        7.6.2. Financial performance
                        7.6.3. Product benchmarking
                        7.6.4. Recent developments
                   7.7. Capgemini
                        7.7.1. Company overview
                        7.7.2. Financial performance
                        7.7.3. Product benchmarking
                        7.7.4. Recent developments
                   7.8. TTEC Holdings, Inc.
                        7.8.1. Company overview
                        7.8.2. Financial performance
                        7.8.3. Product benchmarking
                        7.8.4. Recent developments
                   7.9. Sodexo
                        7.9.1. Company overview
                        7.9.2. Financial performance
                        7.9.3. Product benchmarking
                        7.9.4. Recent developments
                   7.10. Amdocs
                        7.10.1. Company overview
                        7.10.2. Financial performance
                        7.10.3. Product benchmarking
                        7.10.4. Recent developments


List of Tables

Table 1 Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 2 Global Business Process Outsourcing Market, by Region, 2017 - 2028 (USD Billion)
Table 3 Global Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 4 Global Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 5 Finance & Accounting Market, 2017 - 2028 (USD Billion)
Table 6 Finance & Accounting Market, by Region, 2017 - 2028 (USD Billion)
Table 7 Human Resource Market, 2017 - 2028 (USD Billion)
Table 8 Human Resource Market, by Region, 2017 - 2028 (USD Billion)
Table 9 KPO Market, 2017 - 2028 (USD Billion)
Table 10 KPO Market, by Region, 2017 - 2028 (USD Billion)
Table 11 Procurement & Supply Chain Market, 2017 - 2028 (USD Billion)
Table 12 Procurement & Supply Chain Market, by Region, 2017 - 2028 (USD Billion)
Table 13 Customer Services Market, 2017 - 2028 (USD Billion)
Table 14 Customer Services Market, by Region, 2017 - 2028 (USD Billion)
Table 15 Others Market, 2017 - 2028 (USD Billion)
Table 16 Others Market, by Region, 2017 - 2028 (USD Billion)
Table 17 BFSI Market, 2017 - 2028 (USD Billion)
Table 18 BFSI Market, by Region, 2017 - 2028 (USD Billion)
Table 19 Healthcare Market, 2017 - 2028 (USD Billion)
Table 20 Healthcare Market, by Region, 2017 - 2028 (USD Billion)
Table 21 Manufacturing Market, 2017 - 2028 (USD Billion)
Table 22 Manufacturing Market, by Region, 2017 - 2028 (USD Billion)
Table 23 IT & Telecommunication Market, 2017 - 2028 (USD Billion)
Table 24 IT & Telecommunication Market, by Region, 2017 - 2028 (USD Billion)
Table 25 Retail Market, 2017 - 2028 (USD Billion)
Table 26 Retail Market, by Region, 2017 - 2028 (USD Billion)
Table 27 Others Market, 2017 - 2028 (USD Billion)
Table 28 Others Market, by Region, 2017 - 2028 (USD Billion)
Table 29 North America Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 30 North America Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 31 North America Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 32 The U.S. Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 33 The U.S. Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 34 The U.S. Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 35 Canada Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 36 Canada Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 37 Canada Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 38 Europe Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 39 Europe Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 40 Europe Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 41 The U.K. Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 42 The U.K. Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 43 The U.K. Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 44 Germany Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 45 Germany Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 46 Germany Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 47 France Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 48 France Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 49 France Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 50 Asia Pacific Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 51 Asia Pacific Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 52 Asia Pacific Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 53 China Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 54 China Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 55 China Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 56 India Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 57 India Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 58 India Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 59 Japan Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 60 Japan Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 61 Japan Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 62 Singapore Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 63 Singapore Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 64 Singapore Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 65 Malaysia Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 66 Malaysia Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 67 Malaysia Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 68 Latin America Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 69 Latin America Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 70 Latin America Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 71 Brazil Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 72 Brazil Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 73 Brazil Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 74 Mexico Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 75 Mexico Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 76 Mexico Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)
Table 77 Middle East & Africa Business Process Outsourcing Market, 2017 - 2028 (USD Billion)
Table 78 Middle East & Africa Business Process Outsourcing Market, by Service Type, 2017 - 2028 (USD Billion)
Table 79 Middle East & Africa Business Process Outsourcing Market, by End-use, 2017 - 2028 (USD Billion)


List of Figures

Fig. 1 Market segmentation & scope
Fig. 2 Information procurement
Fig. 3 Primary research pattern
Fig. 4 Primary research process
Fig. 5 Market formulation and data visualization
Fig. 6 Industry Snapshot
Fig. 7 Business Process Outsourcing Market Size and Growth Prospects, 2017 - 2028 (USD Billion)
Fig. 8 Business Process Outsourcing Market Value Chain Analysis
Fig. 9 BPO Market - Market Driver Analysis
Fig. 10 Business Process Outsourcing Market - Market Restraint Analysis
Fig. 11 Business Process Outsourcing Market - Market Opportunity Analysis
Fig. 12 Business Process Outsourcing Market Penetration & Growth Prospect Mapping (Key Opportunity Prioritized)
Fig. 13 Business Process Outsourcing Industry Analysis - Porter’s Five Forces
Fig. 14 Business Process Outsourcing Industry Analysis - PEST Analysis
Fig. 15 Business Process Outsourcing Market, by Service Type, Key Takeaways (USD Billion)
Fig. 16 Service Analysis & Market Share, 2020 & 2028
Fig. 17 Business Process Outsourcing Market, by End-use, Key Takeaways (USD Billion)
Fig. 18 End-use Analysis & Market Share, 2020 & 2028
Fig. 19 Regional market size estimates & forecasts, 2017 - 2028 (USD Billion)
Fig. 20 North America Business Process Outsourcing Market Outlook and Market Share by Country, 2020 & 2028 (USD Billion)
Fig. 21 Europe Business Process Outsourcing Market Outlook and Market Share by Country, 2020 & 2028 (USD Billion)
Fig. 22 Asia Pacific Business Process Outsourcing Market Outlook and Market Share by Country, 2020 & 2028 (USD Billion)
Fig. 23 Latin America Business Process Outsourcing Market Outlook and Market Share by Country, 2020 & 2028 (USD Billion)
Fig. 24 Middle East & Africa Business Process Outsourcing Market Outlook and Market Share by Country, 2020 & 2028 (USD Billion)

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