Call And Contact Center Outsourcing Market Size, Share & Trends Analysis Report By Type (Email Support, Chat Support, Voice), By Outsourcing Type, By Service, By Enterprise Size, By End-use, By Region, And Segment Forecasts, 2024 - 2030

Table of Contents

Chapter 1. Methodology and Scope
                   1.1. Market Segmentation and Scope
                   1.2. Market Definitions
                   1.3. Research Methodology
                       1.3.1. Information Procurement
                       1.3.2. Information or Data Analysis
                       1.3.3. Market Formulation & Data Visualization
                       1.3.4. Data Validation & Publishing
                   1.4. Research Scope and Assumptions
                       1.4.1. List of Data Sources
Chapter 2. Executive Summary
                   2.1. Market Outlook
                   2.2. Segment Outlook
                   2.3. Competitive Insights
Chapter 3. Call and Contact Center Outsourcing Market Variables, Trends, & Scope
                   3.1. Market Introduction/Lineage Outlook
                   3.2. Industry Value Chain Analysis
                   3.3. Market Dynamics
                       3.3.1. Market Drivers Analysis
                           3.3.1.1. Implementation of advanced technologies in ensuring continuous customer service
                           3.3.1.2. Increasing a competitive edge through outsourced customer service
                       3.3.2. Market Restraints Analysis
                       3.3.3. Industry Opportunities
                   3.4. Call and Contact Center Outsourcing Market Analysis Tools
                       3.4.1. Porter’s Analysis
                           3.4.1.1. Bargaining power of the suppliers
                           3.4.1.2. Bargaining power of the buyers
                           3.4.1.3. Threats of substitution
                           3.4.1.4. Threats from new entrants
                           3.4.1.5. Competitive rivalry
                       3.4.2. PESTEL Analysis
                           3.4.2.1. Political landscape
                           3.4.2.2. Economic and Social landscape
                           3.4.2.3. Technological landscape
                           3.4.2.4. Environmental landscape
                           3.4.2.5. Legal landscape
Chapter 4. Call and Contact Center Outsourcing Market: Type Estimates & Trend Analysis
                   4.1. Segment Dashboard
                   4.2. Call and Contact Center Outsourcing Market: Type Movement Analysis, 2023 & 2030 (USD Billion )
                   4.3. Email Support
                       4.3.1. Email Support Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
                   4.4. Chat Support
                       4.4.1. Chat Support Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
                   4.5. Voice
                       4.5.1. Voice Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
                   4.6. Other Services
                       4.6.1. Other Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
Chapter 5. Call and Contact Center Outsourcing Market: Outsourcing Type Estimates & Trend Analysis
                   5.1. Segment Dashboard
                   5.2. Call and Contact Center Outsourcing Market: Outsourcing Type Movement Analysis, 2023 & 2030 (USD Billion )
                   5.3. Offshore
                       5.3.1. Offshore Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
                   5.4. Onshore
                       5.4.1. Onshore Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
Chapter 6. Call and Contact Center Outsourcing Market: Services Estimates & Trend Analysis
                   6.1. Segment Dashboard
                   6.2. Call and Contact Center Outsourcing Market: Services Movement Analysis, 2023 & 2030 (USD Billion )
                   6.3. Inbound Services
                       6.3.1. Inbound Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
                   6.4. Outbound Services
                       6.4.1. Outbound Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
Chapter 7. Call and Contact Center Outsourcing Market: Enterprise Size Estimates & Trend Analysis
                   7.1. Segment Dashboard
                   7.2. Call and Contact Center Outsourcing Market: Services Movement Analysis, 2023 & 2030 (USD Billion )
                   7.3. Large Enterprises
                       7.3.1. Large Enterprises Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
                   7.4. Small Enterprises
                       7.4.1. Small Enterprises Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
Chapter 8. Call and Contact Center Outsourcing Market: End-user Estimates & Trend Analysis
                   8.1. Segment Dashboard
                   8.2. Call and Contact Center Outsourcing Market: End-user Movement Analysis, 2023 & 2030 (USD Billion )
                   8.3. IT & Telecom
                       8.3.1. IT & Telecom Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
                   8.4. BFSI
                       8.4.1. BFSI Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
                   8.5. Retail
                       8.5.1. Law Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
                   8.6. Manufacturing
                       8.6.1. Manufacturing Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
                   8.7. Healthcare
                       8.7.1. Healthcare Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
                   8.8. Others
                       8.8.1. Others Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
Chapter 9. Call and Contact Center Outsourcing Market: Regional Estimates & Trend Analysis
                   9.1. Call and Contact Center Outsourcing Market Share, By Region, 2023 & 2030 (USD Billion)
                   9.2. North America
                       9.2.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                       9.2.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                       9.2.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                       9.2.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                       9.2.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
                       9.2.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
                       9.2.7. U.S.
                           9.2.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                           9.2.7.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                           9.2.7.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                           9.2.7.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                           9.2.7.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
                           9.2.7.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
                       9.2.8. Canada
                           9.2.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                           9.2.8.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                           9.2.8.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                           9.2.8.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                           9.2.8.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
                           9.2.8.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
                   9.3. Europe
                       9.3.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                       9.3.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                       9.3.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                       9.3.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                       9.3.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
                       9.3.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
                       9.3.7. UK
                           9.3.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                           9.3.7.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                           9.3.7.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                           9.3.7.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                           9.3.7.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
                           9.3.7.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
                       9.3.8. Germany
                           9.3.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                           9.3.8.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                           9.3.8.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                           9.3.8.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                           9.3.8.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
                           9.3.8.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
                       9.3.9. France
                           9.3.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                           9.3.9.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                           9.3.9.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                           9.3.9.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                           9.3.9.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
                           9.3.9.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
                       9.3.10. Italy
                           9.3.10.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                           9.3.10.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                           9.3.10.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                           9.3.10.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                           9.3.10.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
                           9.3.10.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
                       9.3.11. Spain
                           9.3.11.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                           9.3.11.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                           9.3.11.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                           9.3.11.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                           9.3.11.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
                           9.3.11.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
                   9.4. Asia Pacific
                       9.4.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                       9.4.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                       9.4.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                       9.4.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                       9.4.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
                       9.4.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
                       9.4.7. China
                           9.4.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                           9.4.7.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                           9.4.7.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                           9.4.7.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                           9.4.7.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
                           9.4.7.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
                       9.4.8. India
                           9.4.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                           9.4.8.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                           9.4.8.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                           9.4.8.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                           9.4.8.5. Market estimates and forecast by, enterprise size, 2018 - 2030 (Revenue, USD Billion)
                           9.4.8.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
                       9.4.9. Japan
                           9.4.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                           9.4.9.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                           9.4.9.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                           9.4.9.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                           9.4.9.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
                           9.4.9.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
                       9.4.10. Australia
                           9.4.10.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                           9.4.10.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                           9.4.10.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                           9.4.10.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                           9.4.10.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
                           9.4.10.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
                       9.4.11. South Korea
                           9.4.11.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                           9.4.11.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                           9.4.11.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                           9.4.11.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                           9.4.11.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
                           9.4.11.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
                   9.5. Latin America
                       9.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                       9.5.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                       9.5.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                       9.5.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                       9.5.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
                       9.5.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
                       9.5.7. Brazil
                           9.5.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                           9.5.7.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                           9.5.7.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                           9.5.7.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                           9.5.7.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
                           9.5.7.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
                       9.5.8. Mexico
                           9.5.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                           9.5.8.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                           9.5.8.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                           9.5.8.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                           9.5.8.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
                           9.5.8.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
                       9.5.9. Argentina
                           9.5.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                           9.5.9.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                           9.5.9.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                           9.5.9.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                           9.5.9.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
                           9.5.9.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
                   9.6. Middle East & Africa
                       9.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                       9.6.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                       9.6.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                       9.6.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                       9.6.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
                       9.6.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
                       9.6.7. UAE
                           9.6.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                           9.6.7.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                           9.6.7.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                           9.6.7.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                           9.6.7.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
                           9.6.7.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
                       9.6.8. Saudi Arabia
                           9.6.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                           9.6.8.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                           9.6.8.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                           9.6.8.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                           9.6.8.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
                           9.6.8.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
                       9.6.9. South Africa
                           9.6.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
                           9.6.9.2. Market estimates and forecast, by type, 2018 - 2030 (Revenue, USD Billion)
                           9.6.9.3. Market estimates and forecast, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
                           9.6.9.4. Market estimates and forecast, by service, 2018 - 2030 (Revenue, USD Billion)
                           9.6.9.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
                           9.6.9.6. Market estimates and forecast, by end-use, 2018 - 2030 (Revenue, USD Billion)
Chapter 10. Competitive Landscape
                   10.1. Recent Developments & Impact Analysis by Key Market Participants
                   10.2. Company Categorization
                   10.3. Company Market Share Analysis
                   10.4. Company Heat Map Analysis
                   10.5. Strategy Mapping
                       10.5.1. Expansion
                       10.5.2. Mergers & Acquisition
                       10.5.3. Partnerships & Collaborations
                       10.5.4. New Product Launches
                       10.5.5. Research And Development
                   10.6. Company Profiles
                       10.6.1. Alorica, Inc.
                           10.6.1.1. Participant’s Overview
                           10.6.1.2. Financial Performance
                           10.6.1.3. Product Benchmarking
                           10.6.1.4. Recent Developments
                       10.6.2. Arvato
                           10.6.2.1. Participant’s Overview
                           10.6.2.2. Financial Performance
                           10.6.2.3. Product Benchmarking
                           10.6.2.4. Recent Developments
                       10.6.3. Concentrix
                           10.6.3.1. Participant’s Overview
                           10.6.3.2. Financial Performance
                           10.6.3.3. Product Benchmarking
                           10.6.3.4. Recent Developments
                       10.6.4. Capgemini
                           10.6.4.1. Participant’s Overview
                           10.6.4.2. Financial Performance
                           10.6.4.3. Product Benchmarking
                           10.6.4.4. Recent Developments
                       10.6.5. CGS Inc
                           10.6.5.1. Participant’s Overview
                           10.6.5.2. Financial Performance
                           10.6.5.3. Product Benchmarking
                           10.6.5.4. Recent Developments
                       10.6.6. DATAMARK Inc.
                           10.6.6.1. Participant’s Overview
                           10.6.6.2. Financial Performance
                           10.6.6.3. Product Benchmarking
                           10.6.6.4. Recent Developments
                       10.6.7. Infosys BPM
                           10.6.7.1. Participant’s Overview
                           10.6.7.2. Financial Performance
                           10.6.7.3. Product Benchmarking
                           10.6.7.4. Recent Developments
                       10.6.8. Konecta Group
                           10.6.8.1. Participant’s Overview
                           10.6.8.2. Financial Performance
                           10.6.8.3. Product Benchmarking
                           10.6.8.4. Recent Developments
                       10.6.9. Raya Customer Experience
                           10.6.9.1. Participant’s Overview
                           10.6.9.2. Financial Performance
                           10.6.9.3. Product Benchmarking
                           10.6.9.4. Recent Developments
                       10.6.10. SCICOM (MSC) BERHAD
                           10.6.10.1. Participant’s Overview
                           10.6.10.2. Financial Performance
                           10.6.10.3. Product Benchmarking
                           10.6.10.4. Recent Developments
                       10.6.11. SERCO GROUP
                           10.6.11.1. Participant’s Overview
                           10.6.11.2. Financial Performance
                           10.6.11.3. Product Benchmarking
                           10.6.11.4. Recent Developments
                       10.6.12. Teleperformance
                           10.6.12.1. Participant’s Overview
                           10.6.12.2. Financial Performance
                           10.6.12.3. Product Benchmarking
                           10.6.12.4. Recent Developments
                       10.6.13. TTEC
                           10.6.13.1. Participant’s Overview
                           10.6.13.2. Financial Performance
                           10.6.13.3. Product Benchmarking
                           10.6.13.4. Recent Developments
                       10.6.14. Webhelp
                           10.6.14.1. Participant’s Overview
                           10.6.14.2. Financial Performance
                           10.6.14.3. Product Benchmarking
                           10.6.14.4. Recent Developments
                       10.6.15. Wipro
                           10.6.15.1. Participant’s Overview
                           10.6.15.2. Financial Performance
                           10.6.15.3. Product Benchmarking
                           10.6.15.4. Recent Developments

List of Tables

Table 1 Call and contact center outsourcing market 2018 - 2030 (USD Billion)
Table 2 Global market estimates and forecasts by region, 2018 - 2030 (USD Billion)
Table 3 Global market estimates and forecasts by type, 2018 - 2030 (USD Billion)
Table 4 Global market estimates and forecasts by outsourcing type, 2018 - 2030 (USD Billion)
Table 5 Global market estimates and forecasts by service, 2018 - 2030 (USD Billion)
Table 6 Global market estimates and forecasts by enterprise size, 2018 - 2030 (USD Billion)
Table 7 Global market estimates and forecasts by end-use, 2018 - 2030 (USD Billion)
Table 8 Call and contact center outsourcing - M&A, collaborations & partnership scenario
Table 9 Call and contact center outsourcing type market by region, 2018 - 2030 (USD Billion)
Table 10 Call and contact center outsourcing email support market by region, 2018 - 2030 (USD Billion)
Table 11 Call and contact center outsourcing chat support market by region, 2018 - 2030 (USD Billion)
Table 12 Call and contact center outsourcing voice market by region, 2018 - 2030 (USD Billion)
Table 13 Call and contact ceter outsourcing outsourcing type market by region, 2018 - 2030 (USD Billion)
Table 14 Call and contact center outsourcing offshore market by region, 2018 - 2030 (USD Billion)
Table 15 Call and contact center outsourcing onshore market by region, 2018 - 2030 (USD Billion)
Table 16 Call and contact center outsourcing service market by region, 2018 - 2030 (USD Billion)
Table 17 Call and contact center outsourcing inbound services market by region, 2018 - 2030 (USD Billion)
Table 18 Call and contact center outsourcing outbound services market by region, 2018 - 2030 (USD Billion)
Table 19 Call and contact center outsourcing enterprise size market by region, 2018 - 2030 (USD Billion)
Table 20 Call and contact center outsourcing large enterprise market by region, 2018 - 2030 (USD Billion)
Table 21 Call and contact center outsourcing small enterprise market by region, 2018 - 2030 (USD Billion)
Table 22 Call and contact center outsourcing end-use market by region, 2018 - 2030 (USD Billion)
Table 23 Call and contact center outsourcing IT & telecom market by region, 2018 - 2030 (USD Billion)
Table 24 Call and contact center outsourcing BFSI market by region, 2018 - 2030 (USD Billion)
Table 25 Call and contact center outsourcing retail market by region, 2018 - 2030 (USD Billion)
Table 26 Call and contact center outsourcing manufacturing market by region, 2018 - 2030 (USD Billion)
Table 27 Call and contact center outsourcing healthcare market by region, 2018 - 2030 (USD Billion)
Table 28 Call and contact center outsourcing others market by region, 2018 - 2030 (USD Billion)
Table 29 North America call and contact center outsourcing market, by type 2018 - 2030 (Revenue, USD Billion)
Table 30 North America call and contact center outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 31 North America call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 32 North America call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 33 North America call and contact center outsourcing market, by end-use 2018 - 2030 (Revenue, USD Billion)
Table 34 U.S. call and contact center outsourcing market, by type 2018 - 2030 (Revenue, USD Billion)
Table 35 U.S. call and contact center outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 36 U.S. call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 37 U.S. call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 38 U.S. call and contact center outsourcing market, by end-use 2018 - 2030 (Revenue, USD Billion)
Table 39 Canada call and contact center outsourcing market, by type 2018 - 2030 (Revenue, USD Billion)
Table 40 Canada call and contact center outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 41 Canada call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 42 Canada call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 43 Canada call and contact center outsourcing market, by end-use source 2018 - 2030 (Revenue, USD Billion)
Table 44 Europe call and contact center outsourcing market, by type 2018 - 2030 (Revenue, USD Billion)
Table 45 Europe call and contact center outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 46 Europe call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 47 Europe call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 48 Europe call and contact center outsourcing market, by end-use 2018 - 2030 (Revenue, USD Billion)
Table 49 UK call and contact center outsourcing market, by type 2018 - 2030 (Revenue, USD Billion)
Table 50 UK call and contact center outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 51 UK call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 52 UK call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 53 UK call and contact center outsourcing market, by end-use 2018 - 2030 (Revenue, USD Billion)
Table 54 Germany call and contact center outsourcing market, by type 2018 - 2030 (Revenue, USD Billion)
Table 55 Germany call and contact center outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 56 Germany call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 57 Germany call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 58 Germany call and contact center outsourcing market, by end-use 2018 - 2030 (Revenue, USD Billion)
Table 59 France call and contact center outsourcing market, by type 2018 - 2030 (Revenue, USD Billion)
Table 60 France call and contact center outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 61 France call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 62 France call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 63 France call and contact center outsourcing market, by end-use 2018 - 2030 (Revenue, USD Billion)
Table 64 Italy call and contact center outsourcing market, by type 2018 - 2030 (Revenue, USD Billion)
Table 65 Italy call and contact center outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 66 Italy call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 67 Italy call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 68 Italy call and contact center outsourcing market, by end-use 2018 - 2030 (Revenue, USD Billion)
Table 69 Spain call and contact center outsourcing market, by type 2018 - 2030 (Revenue, USD Billion)
Table 70 Spain call and contact center outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 71 Spain call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 72 Spain call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 73 Spain call and contact center outsourcing market, by end-use 2018 - 2030 (Revenue, USD Billion)
Table 74 Asia Pacific call and contact center outsourcing market, by type 2018 - 2030 (Revenue, USD Billion)
Table 75 Asia Pacific call and contact center outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 76 Asia Pacific call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 77 Asia Pacific call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 78 Asia Pacific call and contact center outsourcing market, by end-use 2018 - 2030 (Revenue, USD Billion)
Table 79 China call and contact center outsourcing market, by type 2018 - 2030 (Revenue, USD Billion)
Table 80 China call and contact center outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 81 China call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 82 China call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 83 China call and contact center outsourcing market, by end-use 2018 - 2030 (Revenue, USD Billion)
Table 84 India call and contact center outsourcing market, by type 2018 - 2030 (Revenue, USD Billion)
Table 85 India call and contact center outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 86 India call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 87 India call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 88 India call and contact center outsourcing market, by end-use 2018 - 2030 (Revenue, USD Billion)
Table 89 Japan call and contact center outsourcing market, by type 2018 - 2030 (Revenue, USD Billion)
Table 90 Japan call and contact center outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 91 Japan call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 92 Japan call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 93 Japan call and contact center outsourcing market, by end-use 2018 - 2030 (Revenue, USD Billion)
Table 94 South Korea call and contact center outsourcing market, by type 2018 - 2030 (Revenue, USD Billion)
Table 95 South Korea call and contact center outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 96 South Korea call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 97 South Korea call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 98 South Korea call and contact center outsourcing market, by end-use 2018 - 2030 (Revenue, USD Billion)
Table 99 Australia call and contact center outsourcing market, by type 2018 - 2030 (Revenue, USD Billion)
Table 100 Australia call and contact center outsourcing market, by outsourcing type 2018 - 2030 (Revenue, USD Billion)
Table 101 Australia call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 102 Australia call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 103 Australia call and contact center outsourcing market, by end-use 2018 - 2030 (Revenue, USD Billion)
Table 104 Latin America call and contact center outsourcing market, by type 2018 - 2030 (Revenue, USD Billion)
Table 105 Latin America call and contact center outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 106 Latin America call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 107 Latin America call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 108 Latin America call and contact center outsourcing market, by end-use 2018 - 2030 (Revenue, USD Billion)
Table 109 Brazil call and contact center outsourcing market, by type 2018 - 2030 (Revenue, USD Billion)
Table 110 Brazil call and contact center outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 111 Brazil call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 112 Brazil call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 113 Brazil call and contact center outsourcing market, by end-use 2018 - 2030 (Revenue, USD Billion)
Table 114 Mexico call and contact center outsourcing market, by type 2018 - 2030 (Revenue, USD Billion)
Table 115 Mexico call and contact center outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 116 Mexico call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 117 Mexico call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 118 Mexico call and contact center outsourcing market, by end-use 2018 - 2030 (Revenue, USD Billion)
Table 119 Argentina call and contact center outsourcing market, by type 2018 - 2030 (Revenue, USD Billion)
Table 120 Argentina call and contact center outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 121 Argentina call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 122 Argentina call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 123 Argentina call and contact center outsourcing market, by end-use 2018 - 2030 (Revenue, USD Billion)
Table 124 Middle East & Africa call and contact center outsourcing market, by type, 2018 - 2030 (Revenue, USD Billion)
Table 125 Middle East & Africa call and contact center outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 126 Middle East & Africa call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 127 Middle East & Africa call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 128 Middle East & Africa call and contact center outsourcing market, by end-use 2018 - 2030 (Revenue, USD Billion)
Table 129 UAE call and contact center outsourcing market, by type 2018 - 2030 (Revenue, USD Billion)
Table 130 UAE call and contact center outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 131 UAE call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 132 UAE call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 133 UAE call and contact center outsourcing market, by end-use 2018 - 2030 (Revenue, USD Billion)
Table 134 Saudi Arabia call and contact center outsourcing market, by type 2018 - 2030 (Revenue, USD Billion)
Table 135 Saudi Arabia call and contact center outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 136 Saudi Arabia call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 137 Saudi Arabia call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 138 Saudi Arabia call and contact center outsourcing market, by end-use 2018 - 2030 (Revenue, USD Billion)
Table 139 South Africa call and contact center outsourcing market, by type 2018 - 2030 (Revenue, USD Billion)
Table 140 South Africa call and contact center outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
Table 141 South Africa call and contact center outsourcing market, by service 2018 - 2030 (Revenue, USD Billion)
Table 142 South Africa call and contact center outsourcing market, by enterprise size 2018 - 2030 (Revenue, USD Billion)
Table 143 South Africa call and contact center outsourcing market, by end-use 2018 - 2030 (Revenue, USD Billion)

List of Figures

Fig. 1 Call and Contact Center Outsourcing Market Segmentation
Fig. 2 Call and Contact Center Outsourcing Technology Landscape
Fig. 3 Information Procurement
Fig. 4 Data Analysis Models
Fig. 5 Market Formulation and Validation
Fig. 6 Data Validating & Publishing
Fig. 7 Market Snapshot
Fig. 8 Segment Snapshot (1/2)
Fig. 9 Segment Snapshot (2/2)
Fig. 10 Competitive Landscape Snapshot
Fig. 11 Call and Contact Center Outsourcing - Market Lineage (USD Billion)
Fig. 12 Call and Contact Center Outsourcing Market: Industry Value Chain Analysis
Fig. 13 Call and Contact Center Outsourcing Market: Market Dynamics
Fig. 14 Call and Contact Center Outsourcing Market: PORTER’s Analysis
Fig. 15 Call and Contact Center Outsourcing Market: PESTEL Analysis
Fig. 16 Call and Contact Center Outsourcing Market by Type: Key Takeaways
Fig. 17 Call and Contact Center Outsourcing Market, by Type Market Share, 2023 & 2030
Fig. 18 Email Support Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 19 Chat Support Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 20 Voice Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 21 Other Services Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 22 Call and Contact Center Outsourcing Market by Outsourcing Type: Key Takeaways
Fig. 23 Call and Contact Center Outsourcing Market, by Outsourcing Type Market Share, 2023 & 2030
Fig. 24 Offshore Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 25 Onshore Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 26 Call and Contact Center Outsourcing by Services: Key Takeaways
Fig. 27 Call and Contact Center Outsourcing Market, by Services Market Share, 2023 & 2030
Fig. 28 Inbound Services Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 29 Outbound Services Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 30 Call and Contact Center Outsourcing by Enterprise Size: Key Takeaways
Fig. 31 Call and Contact Center Outsourcing Market, by Enterprise Size Market Share, 2023 & 2030
Fig. 32 Large Enterprises Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 33 Small Enterprises Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 34 Call and Contact Center Outsourcing Market, by End-Use: Key Takeaways
Fig. 35 Call and Contact Center Outsourcing Market, by End-Use Market Share, 2023 & 2030
Fig. 36 IT & Telecom Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 37 BFSI Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 38 Retail Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 39 Manufacturing Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 40 Healthcare Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 41 Other Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
Fig. 42 Call and Contact Center Outsourcing Market Revenue, by Region, 2023 & 2030 (USD Billion)
Fig. 43 Regional Marketplace: Key Takeaways
Fig. 44 Regional Marketplace: Key Takeaways
Fig. 45 North America Call and Contact Center Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 46 U.S. Call and Contact Center Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 47 Canada Call and Contact Center Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 48 Europe Call and Contact Center Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 49 U.K. Call and Contact Center Outsourcing Market Estimates and Forecasts, 2018 - 2030,) (USD Billion)
Fig. 50 Germany Call and Contact Center Outsourcing Market Estimates and Forecasts, (2018 - 2030,) (USD Billion)
Fig. 51 France Call and Contact Center Outsourcing Market Estimates and Forecasts, (2018 - 2030,) (USD Billion)
Fig. 52 Italy Call and Contact Center Outsourcing Market Estimates and Forecasts, (2018 - 2030,) (USD Billion)
Fig. 53 Spain Call and Contact Center Outsourcing Market Estimates and Forecasts, (2018 - 2030,) (USD Billion)
Fig. 54 Asia Pacific Call and Contact Center Outsourcing Market Estimates and Forecast, 2018 - 2030 (USD Billion)
Fig. 55 China Call and Contact Center Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 56 Japan Call and Contact Center Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 57 India Call and Contact Center Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 58 South Korea Call and Contact Center Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 59 Australia Call and Contact Center Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 60 Latin America Call and Contact Center Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 61 Brazil Call and Contact Center Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 62 Mexico Call and Contact Center Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 63 Argentina Call and Contact Center Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 64 MEA Call and Contact Center Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 65 Saudi Arabia Call and Contact Center Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 66 UAE Call and Contact Center Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 67 South Africa Call and Contact Center Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
Fig. 68 Key Company Categorization
Fig. 69 Company Market Positioning
Fig. 70 Key Company Market Share Analysis, 2023
Fig. 71 Strategic Framework