Call And Contact Center Outsourcing Market Size, Share & Trends Report

Call And Contact Center Outsourcing Market Size, Share & Trends Analysis Report By Type (Email Support, Chat Support, Voice), By Outsourcing Type, By Service, By Enterprise Size, By End-use, By Region, And Segment Forecasts, 2024 - 2030

Report ID: GVR-4-68040-174-7
Number of Pages: 125
Format: Electronic (PDF)

Historical Range: 2018 - 2022
Industry: Technology

Market Segmentation

Call and Contact Center Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
- Email Support
- Chat Support
- Voice
- Others
Call and Contact Center Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
- Offshore
- Onshore
Call and Contact Center Outsourcing Service Outlook (Revenue, USD Billion, 2018 - 2030)
- Inbound Services
- Outbound Services
Call and Contact Center Outsourcing, Enterprise Size Outlook (Revenue, USD Billion, 2018 - 2030)
- Large Enterprises
- Small Enterprises
Call and Contact Center Outsourcing End-Use Outlook (Revenue, USD Billion, 2018 - 2030)
- IT & Telecom
- BFSI
- Retail
- Manufacturing
- Healthcare
- Other
Call and Contact Center Outsourcing Regional Outlook (Revenue, USD Billion, 2018 - 2030)
- North America
  - North America Call and Contact Center Outsourcing Market, By Type
    - Email Support
    - Chat Support
    - Voice
    - Others
  - North America Call and Contact Center Outsourcing Market, By Outsourcing Type
    - Offshore
    - Onshore
  - North America Call and Contact Center Outsourcing Market, By Services
    - Inbound Services
    - Outbound Services
  - North America Call and Contact Center Outsourcing Market, By Enterprise Size
    - Large Enterprises
    - Small Enterprises
  - North America Call and Contact Center Outsourcing Market, By End-use
    - IT & Telecom
    - BFSI
    - Retail
    - Manufacturing
    - Healthcare
    - Others
  - U.S.
    - U.S. Call and Contact Center Outsourcing Market, By Type
      - Email Support
      - Chat Support
      - Voice
      - Others
    - U.S. Call and Contact Center Outsourcing Market, By Outsourcing Type
      - Offshore
      - Onshore
    - U.S. Call and Contact Center Outsourcing Market, By Services
      - Inbound Services
      - Outbound Services
    - U.S. Call and Contact Center Outsourcing Market, By Enterprise Size
      - Large Enterprises
      - Small Enterprises
    - U.S. Call and Contact Center Outsourcing Market, By End-Use
      - IT & Telecom
      - BFSI
      - Retail
      - Manufacturing
      - Healthcare
      - Others
  - Canada
    - Canada Call and Contact Center Outsourcing Market, By Type
      - Email Support
      - Chat Support
      - Voice
      - Others
    - Canada Call and Contact Center Outsourcing Market, By Outsourcing Type
      - Offshore
      - Onshore
    - Canada Call and Contact Center Outsourcing Market, By Services
      - Inbound Services
      - Outbound Services
    - Canada Call and Contact Center Outsourcing Market, By Enterprise Size
      - Large Enterprises
      - Small Enterprises
    - Canada Call and Contact Center Outsourcing Market, By End-Use
      - IT & Telecom
      - BFSI
      - Retail
      - Manufacturing
      - Healthcare
      - Others
- Europe
  - Europe Call and Contact Center Outsourcing Market, By Type
    - Email Support
    - Chat Support
    - Voice
    - Others
  - Europe Call and Contact Center Outsourcing Market, By Outsourcing Type
    - Offshore
    - Onshore
  - Europe Call and Contact Center Outsourcing Market, By Services
    - Inbound Services
    - Outbound Services
  - Europe Call and Contact Center Outsourcing Market, By Enterprise Size
    - Large Enterprises
    - Small Enterprises
  - Europe Call and Contact Center Outsourcing Market, By End-use
    - IT & Telecom
    - BFSI
    - Retail
    - Manufacturing
    - Healthcare
    - Others
  - UK
    - UK Call and Contact Center Outsourcing Market, By Type
      - Email Support
      - Chat Support
      - Voice
      - Others
    - UK Call and Contact Center Outsourcing Market, By Outsourcing Type
      - Offshore
      - Onshore
    - UK Call and Contact Center Outsourcing Market, By Services
      - Inbound Services
      - Outbound Services
    - UK Call and Contact Center Outsourcing Market, By Enterprise Size
      - Large Enterprises
      - Small Enterprises
    - UK Call and Contact Center Outsourcing Market, By End-Use
      - IT & Telecom
      - BFSI
      - Retail
      - Manufacturing
      - Healthcare
      - Others
  - Germany
    - Germany Call and Contact Center Outsourcing Market, By Type
      - Email Support
      - Chat Support
      - Voice
      - Others
    - Germany Call and Contact Center Outsourcing Market, By Outsourcing Type
      - Offshore
      - Onshore
    - Germany Call and Contact Center Outsourcing Market, By Services
      - Inbound Services
      - Outbound Services
    - Germany Call and Contact Center Outsourcing Market, By Enterprise Size
      - Large Enterprises
      - Small Enterprises
    - Germany Call and Contact Center Outsourcing Market, By End-Use
      - IT & Telecom
      - BFSI
      - Retail
      - Manufacturing
      - Healthcare
      - Others
  - France
    - France Call and Contact Center Outsourcing Market, By Type
      - Email Support
      - Chat Support
      - Voice
      - Others
    - France Call and Contact Center Outsourcing Market, By Outsourcing Type
      - Offshore
      - Onshore
    - France Call and Contact Center Outsourcing Market, By Services
      - Inbound Services
      - Outbound Services
    - France Call and Contact Center Outsourcing Market, By Enterprise Size
      - Large Enterprises
      - Small Enterprises
    - France Call and Contact Center Outsourcing Market, By End-Use
      - IT & Telecom
      - BFSI
      - Retail
      - Manufacturing
      - Healthcare
      - Others
  - Italy
    - Italy Call and Contact Center Outsourcing Market, By Type
      - Email Support
      - Chat Support
      - Voice
      - Others
    - Italy Call and Contact Center Outsourcing Market, By Outsourcing Type
      - Offshore
      - Onshore
    - Italy Call and Contact Center Outsourcing Market, By Services
      - Inbound Services
      - Outbound Services
    - Italy Call and Contact Center Outsourcing Market, By Enterprise Size
      - Large Enterprises
      - Small Enterprises
    - Italy Call and Contact Center Outsourcing Market, By End-Use
      - IT & Telecom
      - BFSI
      - Retail
      - Manufacturing
      - Healthcare
      - Others
  - Spain
    - Spain Call and Contact Center Outsourcing Market, By Type
      - Email Support
      - Chat Support
      - Voice
      - Others
    - Spain Call and Contact Center Outsourcing Market, By Outsourcing Type
      - Offshore
      - Onshore
    - Spain Call and Contact Center Outsourcing Market, By Services
      - Inbound Services
      - Outbound Services
    - Spain Call and Contact Center Outsourcing Market, By Enterprise Size
      - Large Enterprises
      - Small Enterprises
    - Spain Call and Contact Center Outsourcing Market, By End-Use
      - IT & Telecom
      - BFSI
      - Retail
      - Manufacturing
      - Healthcare
      - Others
- Asia Pacific
  - Asia Pacific Call and Contact Center Outsourcing Market, By Type
    - Email Support
    - Chat Support
    - Voice
    - Others
  - Asia Pacific Call and Contact Center Outsourcing Market, By Outsourcing Type
    - Offshore
    - Onshore
  - Asia Pacific Call and Contact Center Outsourcing Market, By Services
    - Inbound Services
    - Outbound Services
  - Asia Pacific Call and Contact Center Outsourcing Market, By Enterprise Size
    - Large Enterprises
    - Small Enterprises
  - Asia Pacific Call and Contact Center Outsourcing Market, By End-use
    - IT & Telecom
    - BFSI
    - Retail
    - Manufacturing
    - Healthcare
    - Others
  - China
    - China Call and Contact Center Outsourcing Market, By Type
      - Email Support
      - Chat Support
      - Voice
      - Others
    - China Call and Contact Center Outsourcing Market, By Outsourcing Type
      - Offshore
      - Onshore
    - China Call and Contact Center Outsourcing Market, By Services
      - Inbound Services
      - Outbound Services
    - China Call and Contact Center Outsourcing Market, By Enterprise Size
      - Large Enterprises
      - Small Enterprises
    - China Call and Contact Center Outsourcing Market, By End-Use
      - IT & Telecom
      - BFSI
      - Retail
      - Manufacturing
      - Healthcare
      - Others
  - Japan
    - Japan Call and Contact Center Outsourcing Market, By Type
      - Email Support
      - Chat Support
      - Voice
      - Others
    - Japan Call and Contact Center Outsourcing Market, By Outsourcing Type
      - Offshore
      - Onshore
    - Japan Call and Contact Center Outsourcing Market, By Services
      - Inbound Services
      - Outbound Services
    - Japan Call and Contact Center Outsourcing Market, By Enterprise Size
      - Large Enterprises
      - Small Enterprises
    - Japan Call and Contact Center Outsourcing Market, By End-Use
      - IT & Telecom
      - BFSI
      - Retail
      - Manufacturing
      - Healthcare
      - Others
  - India
    - India Call and Contact Center Outsourcing Market, By Type
      - Email Support
      - Chat Support
      - Voice
      - Others
    - India Call and Contact Center Outsourcing Market, By Outsourcing Type
      - Offshore
      - Onshore
    - India Call and Contact Center Outsourcing Market, By Services
      - Inbound Services
      - Outbound Services
    - India Call and Contact Center Outsourcing Market, By Enterprise Size
      - Large Enterprises
      - Small Enterprises
    - India Call and Contact Center Outsourcing Market, By End-Use
      - IT & Telecom
      - BFSI
      - Retail
      - Manufacturing
      - Healthcare
      - Others
  - Australia
    - Australia Call and Contact Center Outsourcing Market, By Type
      - Email Support
      - Chat Support
      - Voice
      - Others
    - Australia Call and Contact Center Outsourcing Market, By Outsourcing Type
      - Offshore
      - Onshore
    - Australia Call and Contact Center Outsourcing Market, By Services
      - Inbound Services
      - Outbound Services
    - Australia Call and Contact Center Outsourcing Market, By Enterprise Size
      - Large Enterprises
      - Small Enterprises
    - Australia Call and Contact Center Outsourcing Market, By End-Use
      - IT & Telecom
      - BFSI
      - Retail
      - Manufacturing
      - Healthcare
      - Others
  - South Korea
    - South Korea Call and Contact Center Outsourcing Market, By Type
      - Email Support
      - Chat Support
      - Voice
      - Others
    - South Korea Call and Contact Center Outsourcing Market, By Outsourcing Type
      - Offshore
      - Onshore
    - South Korea Call and Contact Center Outsourcing Market, By Services
      - Inbound Services
      - Outbound Services
    - South Korea Call and Contact Center Outsourcing Market, By Enterprise Size
      - Large Enterprises
      - Small Enterprises
    - South Korea Call and Contact Center Outsourcing Market, By End-Use
      - IT & Telecom
      - BFSI
      - Retail
      - Manufacturing
      - Healthcare
      - Others
- Latin America
  - Latin America Call and Contact Center Outsourcing Market, By Type
    - Email Support
    - Chat Support
    - Voice
    - Others
  - Latin America Call and Contact Center Outsourcing Market, By Outsourcing Type
    - Offshore
    - Onshore
  - Latin America Call and Contact Center Outsourcing Market, By Services
    - Inbound Services
    - Outbound Services
  - Latin America Call and Contact Center Outsourcing Market, By Enterprise Size
    - Large Enterprises
    - Small Enterprises
  - Latin America Call and Contact Center Outsourcing Market, By End-use
    - IT & Telecom
    - BFSI
    - Retail
    - Manufacturing
    - Healthcare
    - Others
  - Brazil
    - Brazil Call and Contact Center Outsourcing Market, By Type
      - Email Support
      - Chat Support
      - Voice
      - Others
    - Brazil Call and Contact Center Outsourcing Market, By Outsourcing Type
      - Offshore
      - Onshore
    - Brazil Call and Contact Center Outsourcing Market, By Services
      - Inbound Services
      - Outbound Services
    - Brazil Call and Contact Center Outsourcing Market, By Enterprise Size
      - Large Enterprises
      - Small Enterprises
    - Brazil Call and Contact Center Outsourcing Market, By End-Use
      - IT & Telecom
      - BFSI
      - Retail
      - Manufacturing
      - Healthcare
      - Others
  - Mexico
    - Mexico Call and Contact Center Outsourcing Market, By Type
      - Email Support
      - Chat Support
      - Voice
      - Others
    - Mexico Call and Contact Center Outsourcing Market, By Outsourcing Type
      - Offshore
      - Onshore
    - Mexico Call and Contact Center Outsourcing Market, By Services
      - Inbound Services
      - Outbound Services
    - Mexico Call and Contact Center Outsourcing Market, By Enterprise Size
      - Large Enterprises
      - Small Enterprises
    - Mexico Call and Contact Center Outsourcing Market, By End-Use
      - IT & Telecom
      - BFSI
      - Retail
      - Manufacturing
      - Healthcare
      - Others
  - Argentina
    - Argentina Call and Contact Center Outsourcing Market, By Type
      - Email Support
      - Chat Support
      - Voice
      - Others
    - Argentina Call and Contact Center Outsourcing Market, By Outsourcing Type
      - Offshore
      - Onshore
    - Argentina Call and Contact Center Outsourcing Market, By Services
      - Inbound Services
      - Outbound Services
    - Argentina Call and Contact Center Outsourcing Market, By Enterprise Size
      - Large Enterprises
      - Small Enterprises
    - Argentina Call and Contact Center Outsourcing Market, By End-Use
      - IT & Telecom
      - BFSI
      - Retail
      - Manufacturing
      - Healthcare
      - Others
- Middle East & Africa
  - Middle East & Africa Call and Contact Center Outsourcing Market, By Type
    - Email Support
    - Chat Support
    - Voice
    - Others
  - Middle East & Africa Call and Contact Center Outsourcing Market, By Outsourcing Type
    - Offshore
    - Onshore
  - Middle East & Africa Call and Contact Center Outsourcing Market, By Services
    - Inbound Services
    - Outbound Services
  - Middle East & Africa Call and Contact Center Outsourcing Market, By Enterprise Size
    - Large Enterprises
    - Small Enterprises
  - Middle East & Africa Call and Contact Center Outsourcing Market, By End-use
    - IT & Telecom
    - BFSI
    - Retail
    - Manufacturing
    - Healthcare
    - Others
  - UAE
    - UAE Call and Contact Center Outsourcing Market, By Type
      - Email Support
      - Chat Support
      - Voice
      - Others
    - UAE Call and Contact Center Outsourcing Market, By Outsourcing Type
      - Offshore
      - Onshore
    - UAE Call and Contact Center Outsourcing Market, By Services
      - Inbound Services
      - Outbound Services
    - UAE Call and Contact Center Outsourcing Market, By Enterprise Size
      - Large Enterprises
      - Small Enterprises
    - UAE Call and Contact Center Outsourcing Market, By End-Use
      - IT & Telecom
      - BFSI
      - Retail
      - Manufacturing
      - Healthcare
      - Others
  - Saudi Arabia
    - Saudi Arabia Call and Contact Center Outsourcing Market, By Type
      - Email Support
      - Chat Support
      - Voice
      - Others
    - Saudi Arabia Call and Contact Center Outsourcing Market, By Outsourcing Type
      - Offshore
      - Onshore
    - Saudi Arabia Call and Contact Center Outsourcing Market, By Services
      - Inbound Services
      - Outbound Services
    - Saudi Arabia Call and Contact Center Outsourcing Market, By Enterprise Size
      - Large Enterprises
      - Small Enterprises
    - Saudi Arabia Call and Contact Center Outsourcing Market, By End-Use
      - IT & Telecom
      - BFSI
      - Retail
      - Manufacturing
      - Healthcare
      - Others
  - South Africa
    - South Africa Call and Contact Center Outsourcing Market, By Type
      - Email Support
      - Chat Support
      - Voice
      - Others
    - South Africa Call and Contact Center Outsourcing Market, By Outsourcing Type
      - Offshore
      - Onshore
    - South Africa Call and Contact Center Outsourcing Market, By Services
      - Inbound Services
      - Outbound Services
    - South Africa Call and Contact Center Outsourcing Market, By Enterprise Size
      - Large Enterprises
      - Small Enterprises
    - South Africa Call and Contact Center Outsourcing Market, By End-Use
      - IT & Telecom
      - BFSI
      - Retail
      - Manufacturing
      - Healthcare
      - Others

Report content

Qualitative Analysis

Industry overview
Industry trends
Market drivers and restraints
Market size
Growth prospects
Porter’s analysis
PESTEL analysis
Key market opportunities prioritized
Competitive landscape
- Company overview
- Financial performance
- Product benchmarking
- Latest strategic developments

Quantitative Analysis

Market size, estimates, and forecast from 2018 to 2030
Market estimates and forecast for product segments up to 2030
Regional market size and forecast for product segments up to 2030
Market estimates and forecast for application segments up to 2030
Regional market size and forecast for application segments up to 2030
Company financial performance

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