GVR Report cover Contract Cleaning Services Market Size, Share & Trends Report

Contract Cleaning Services Market Size, Share & Trends Analysis Report By Service Type (Window Cleaning, Floor & Carpet Cleaning, Upholstery Cleaning, Construction Cleaning), By End-use, By Region, And Segment Forecasts, 2020 - 2027

  • Report ID: GVR-4-68039-146-6
  • Number of Pages: 80
  • Format: Electronic (PDF)
  • Historical Range: 2016 - 2018
  • Industry: Technology

Report Overview

The global contract cleaning services market size was valued at USD 292.6 billion in 2019 and is expected to expand at a compound annual growth rate (CAGR) of 6.1% from 2020 to 2027. The increasing awareness about hygiene at the workplace, coupled with the growing concerns about workplace sustainability and employee wellness, is driving the market growth. Cleaning services, which cover floor, upholstery, carpet, and window cleaning, are primarily undertaken by the commercial and industrial establishments for keeping the premise clean and healthy. Business organizations, especially large establishments, enter into contractual agreements with the service providers for availing cleaning services. The service providers charge business organizations primarily based on two factors that include the type of service availed and the frequency of services desired, which can be daily, once a week, once a month, semiannually, or annually. 

Germany contract cleaning services market size

However, construction cleaning services are usually availed one time and are charged based on the degree of cleaning required. Business organizations are investing huge amounts on proper maintenance of the workplace to ensure a green and healthy working environment for their employees. Service providers nowadays are shifting towards the concept of green cleaning which essentially involves the use of natural products such as vinegar, baking soda, and lemons among others for cleansing the premise. The growing environmental concerns, as well as the negative implications of using products that have harmful chemicals such as carcinogen and allergens on human health, has paved the way for the adoption of green cleaning methods. The benefits associated with the use of green products for cleanup are expected to increase their adoption, shaping the service portfolios of providers in the coming years.

With the increase in the number of fatal diseases, individuals and businesses have become more conscious about the health of their employees and family members. This has resulted in increased spending on maintaining the hygienic surrounding where people spend most of their time during work hours. Besides, the increasing disposable income is driving the trend of hiring professional cleaners among house owners. On the contrary, the introduction of automated cleaning robots that leverage Artificial Intelligence (AI) capabilities to perform these chores is expected to challenge the market growth to a certain extent.

The ongoing COVID-19 pandemic has further intensified the concerns for cleanliness and hygiene at the workplace. The easing of lockdown restrictions and gradual re-opening of the economy has necessitated hygiene procedures to be in place for providing safety to the employees as well as customers. Business organizations are increasing the frequency of premise sanitization to control and prevent potential outbreaks. Besides, the governments of several countries have issued several SOPs/guidelines that businesses are mandated to comply with for mitigating the risk of consecutive waves of the ongoing pandemic. The commercial as well industrial establishments are mandated to abide by the guidelines laid not just for ensuring the safety of their employees, but also to deter any legal action.

Service Type Insights

The floor and carpet cleaning segment accounted for more than 31% of the global revenue share in 2019. Floor and carpet cleaning is a very tedious and time-consuming task since the floor area is quite large in corporate office/ manufacturing facilities. Therefore, the amount charged by the service contractors for this service is higher as compared to other services such as upholstery and window cleaning. On the other hand, the cost of these services does vary depending upon factors such as time, area, frequency, and complexity, among others. Moreover, floor cleansing is a pre-requisite for any commercial and industrial establishment and is therefore mostly outsourced to skilled contractors.

The other services include windows, upholstery, and construction cleaning. Among these, the upholstery cleaning services are anticipated to register the fastest growth over the forecast period, primarily due to the current and long-lasting impact of the ongoing COVID-19. Upholstery, which includes sofas/couches, and padded chairs among others are one of those products that are exposed to direct human contact. Therefore, to maintain the hygiene and safety of employees during and post the coronavirus outbreak, corporate offices are observed to be increasingly availing upholstery cleaning services.

End-use Insights

The commercial segment accounted for the largest share in the market, accounting for over 50% of the revenue share in 2019. The commercial sector, which primarily includes office buildings, invests significantly in keeping the premise clean and sanitized. Furthermore, the revival of the construction and real estate sector after a brief period of a lull during the first half of this decade, and the resulting rise in the number of commercial buildings, is the key factor for the high share of this segment. Other commercial establishments such as healthcare/medical facilities, educational institutions, hotels and restaurants, and retail outlets mostly prefer outsourcing the essential cleansing operations, thereby enabling employees and the management to focus primarily on the core business operations. Thus, the commercial sector is anticipated to offer immense growth opportunities for the service providers during and post-pandemic period.

Global contract cleaning services market share

The industrial segment is also projected to register strong and steady growth during the forecast period. Contractual service providers are appointed at such industrial manufacturing facilities for performing construction cleaning tasks including oil spill cleaning and control, and debris and dust cleaning. Moreover, renovation activities undertaken by manufacturing facilities require cleanup at regular intervals. Furthermore, the increasing level of disposable income and the growing inclination of the young population towards outsourcing regular cleanup tasks are going to propel the market demand among the residential end-users.

Regional Insights

North America dominated the contract cleaning services market and accounted for over 32% of the global revenue share in 2019. The region is characterized by the presence of a large number of service providers, especially in the U.S. Most of the commercial establishments have contractual service agreements with the service providers to offer a clean and sanitized working environment to their employees. For instance, Wegmans, which runs a chain of grocery stores under its name in the U.S., appointed Cleaning Services Group, Inc. for upkeeping the construction sites, which eventually helped the company to keep the store environment free from debris, dust, and oil spills. Therefore, the trend to outsource cleaning tasks is expected to continue, bolstering the regional market growth during the forecast period.

Asia Pacific is anticipated to witness the highest growth followed by Europe, registering a CAGR of 7.7% and 6.7% respectively during the forecast period. The growing number of under-construction units, which requisites regular clean-up for proper management of the site, is one of the key factors driving the growth of the regional market. Moreover, investments made by the government towards infrastructure development have led to a steep rise in the number of new commercial spaces in the region over the last few years. This, in turn, is expected to increase the adoption of cleaning services including floor, window, and upholstery cleaning among others. Asia Pacific is among the worst-hit coronavirus regions with high population density, which is having a positive impact on regional market growth.

Key Companies & Market Share Insights

The market is highly fragmented with the presence of a large number of service providers. To gain significant revenue share and strengthen their position in the market, market incumbents are undertaking various growth strategies, including strategic acquisitions and partnerships to expand their reach by leveraging each other’s expertise. For instance, in July 2017, ABM Industries Incorporated announced the acquisition of GCA Services Group, which provides facility management services for commercial and educational sectors and specializes in janitorial services. The acquisition highlighted the company’s strategy to expand its clientele base and regional presence. Further, owing to the ongoing COVID-19 pandemic, several service providers have altered their service delivery plans and packages, thereby enabling customers to choose the cleaning frequency as per their requirement and ease. Some prominent players in the contract cleaning services market include:

  • ABM Industries Incorporated

  • Jani-King International Inc.

  • ISS Facility Services, Inc.

  • Sodexo Group

  • Mitie Group plc.

  • Pritchard Industries Inc.

  • Vanguard Cleaning Systems Inc.

  • Stanley Steemer International Inc.

  • Cleaning Services Group, Inc.

  • The ServiceMaster Company, LLC

Contract Cleaning Services Market Report Scope

Report Attribute


Market size value in 2020

USD 308.7 billion

Revenue forecast in 2027

USD 468.2 billion

Growth Rate

CAGR of 6.1% from 2020 to 2027

Base year for estimation


Historical data

2016 - 2018

Forecast period

2020 - 2027

Quantitative units

Revenue in USD million and CAGR from 2020 to 2027

Report coverage

Revenue forecast, company ranking, competitive landscape, growth factors, and trends

Segments Covered

Service type, end-use, region

Regional scope

North America, Europe, Asia Pacific, Latin America, and Middle East & Africa (MEA)

Country scope

U.S.; Canada; U.K.; Germany; France; Italy; China; India; Japan; South Korea; Brazil; Mexico

Key companies profiled

ABM Industries Incorporated; Jani-King International Inc.; ISS Facility Services, Inc.; Sodexo Group; Mitie Group plc.; Pritchard Industries Inc.; Vanguard Cleaning Systems Inc.; Stanley Steemer International Inc.; Cleaning Services Group, Inc.; The ServiceMaster Company, LLC

Customization scope

Free report customization (equivalent up to 8 analysts working days) with purchase. Addition or alteration to country, regional & segment scope.

Pricing and purchase options

Avail customized purchase options to meet your exact research needs. Explore purchase options

Segments Covered in the Report

This report forecasts revenue growth at the global, regional, and country levels and provides an analysis of the latest industry trends and opportunities in each of the sub-segments from 2016 to 2027. For this study, Grand View Research has segmented the global contract cleaning services market report based on service type, end-use, and region:

  • Service Type Outlook (Revenue, USD Million, 2016 - 2027)

    • Window Cleaning

    • Floor & Carpet Cleaning

    • Upholstery Cleaning

    • Construction Cleaning

    • Others

  • End-use Outlook (Revenue, USD Million, 2016 - 2027)

    • Residential

    • Industrial

    • Commercial

      • Healthcare & Medical Facilities

      • Educational Institutions

      • Hotels & Restaurants

      • Retail Outlets

      • Corporate Offices

      • Financial Institutions

      • Others

  • Regional Outlook (Revenue, USD Million, 2016 - 2027)

    • North America

      • U.S.

      • Canada

    • Europe

      • U.K.

      • Germany

      • France

      • Italy

    • Asia Pacific

      • China

      • India

      • Japan

      • South Korea

    • Latin America

      • Brazil

      • Mexico

    • Middle East & Africa

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