Customer Engagement Solutions Market Size, Share & Trends Report

Customer Engagement Solutions Market Size, Share & Trends Analysis Report By Component (Solutions, Services), By Deployment, By Enterprise Size, By End-use, By Region, And Segment Forecasts, 2024 - 2030

Report ID: GVR-4-68040-249-2
Number of Pages: 80
Format: Electronic (PDF)

Historical Range: 2018 - 2022
Industry: Technology

Market Segmentation

Customer Engagement Solutions Component Outlook (Revenue, USD Million, 2018 - 2030)
- Solution
  - Analytics & reporting
  - Omnichannel
  - Robotic process optimization
  - Self-service
  - Workforce optimization
- Services
  - Integration & deployment
  - Support & maintenance
  - Training & consulting
Customer Engagement Solutions Deployment Outlook (Revenue, USD Million, 2018 - 2030)
- Hosted
- On-Premise
Customer Engagement Solutions Enterprise Size Outlook (Revenue, USD Million, 2018 - 2030)
- SMEs
- Large enterprises
Customer Engagement Solutions End-use Outlook (Revenue, USD Million, 2018 - 2030)
- BFSI
- Retail & consumer goods
- Healthcare
- IT & telecom
- Government, energy & utilities
- Manufacturing
- Travel & hospitality
- Others
Customer Engagement Solutions Regional Outlook (Revenue, USD Million, 2018 - 2030)
- North America
  - North America Customer Engagement Solutions Market, by Component
    - Solution
      - Analytics & reporting
      - Omnichannel
      - Robotic process optimization
      - Self-service
      - Workforce optimization
    - Services
      - Integration & deployment
      - Support & maintenance
      - Training & consulting
  - North America Customer Engagement Solutions Market, by Deployment
  - North America Customer Engagement Solutions Market, by Enterprise Size
  - North America Customer Engagement Solutions Market, by End-use
    - BFSI
    - Retail & consumer goods
    - Healthcare
    - IT & telecom
    - Government, energy & utilities
    - Manufacturing
    - Travel & hospitality
    - Others
  - U.S.
    - U.S. Customer Engagement Solutions Market, by Component
      - Solution
        
        Analytics & reporting
        
        Omnichannel
        
        Robotic process optimization
        
        Self-service
        
        Workforce optimization
      - Services
        
        Integration & deployment
        
        Support & maintenance
        
        Training & consulting
    - U.S. Customer Engagement Solutions Market, by Deployment
      - Hosted
      - On-Premise
    - U.S. Customer Engagement Solutions Market, by Enterprise Size
      - SMEs
      - Large enterprises
    - U.S. Customer Engagement Solutions Market, by End-use
      - BFSI
      - Retail & consumer goods
      - Healthcare
      - IT & telecom
      - Government, energy & utilities
      - Manufacturing
      - Travel & hospitality
      - Others
  - Canada
    - Canada Customer Engagement Solutions Market, by Component
      - Solution
        
        Analytics & reporting
        
        Omnichannel
        
        Robotic process optimization
        
        Self-service
        
        Workforce optimization
      - Services
        
        Integration & deployment
        
        Support & maintenance
        
        Training & consulting
    - Canada Customer Engagement Solutions Market, by Deployment
      - Hosted
      - On-Premise
    - Canada Customer Engagement Solutions Market, by Enterprise Size
      - SMEs
      - Large enterprises
    - Canada Customer Engagement Solutions Market, by End-use
      - BFSI
      - Retail & consumer goods
      - Healthcare
      - IT & telecom
      - Government, energy & utilities
      - Manufacturing
      - Travel & hospitality
      - Others
- Europe
  - Europe Customer Engagement Solutions Market, by Component
    - Solution
      - Analytics & reporting
      - Omnichannel
      - Robotic process optimization
      - Self-service
      - Workforce optimization
    - Services
      - Integration & deployment
      - Support & maintenance
      - Training & consulting
  - Europe Customer Engagement Solutions Market, by Deployment
    - Hosted
    - On-Premise
  - Europe Customer Engagement Solutions Market, by Enterprise Size
    - SMEs
    - Large enterprises
  - Europe Customer Engagement Solutions Market, by End-use
    - BFSI
    - Retail & consumer goods
    - Healthcare
    - IT & telecom
    - Government, energy & utilities
    - Manufacturing
    - Travel & hospitality
    - Others
  - UK
    - UK Customer Engagement Solutions Market, by Component
      - Solution
        
        Analytics & reporting
        
        Omnichannel
        
        Robotic process optimization
        
        Self-service
        
        Workforce optimization
      - Services
        
        Integration & deployment
        
        Support & maintenance
        
        Training & consulting
    - UK Customer Engagement Solutions Market, by Deployment
      - Hosted
      - On-Premise
    - UK Customer Engagement Solutions Market, by Enterprise Size
      - SMEs
      - Large enterprises
    - UK Customer Engagement Solutions Market, by End-use
      - BFSI
      - Retail & consumer goods
      - Healthcare
      - IT & telecom
      - Government, energy & utilities
      - Manufacturing
      - Travel & hospitality
      - Others
  - Germany
    - Germany Customer Engagement Solutions Market, by Component
      - Solution
        
        Analytics & reporting
        
        Omnichannel
        
        Robotic process optimization
        
        Self-service
        
        Workforce optimization
      - Services
        
        Integration & deployment
        
        Support & maintenance
        
        Training & consulting
    - Germany Customer Engagement Solutions Market, by Deployment
      - Hosted
      - On-Premise
    - Germany Customer Engagement Solutions Market, by Enterprise Size
      - SMEs
      - Large enterprises
    - Germany Customer Engagement Solutions Market, by End-use
      - BFSI
      - Retail & consumer goods
      - Healthcare
      - IT & telecom
      - Government, energy & utilities
      - Manufacturing
      - Travel & hospitality
      - Others
  - France
    - France Customer Engagement Solutions Market, by Component
      - Solution
        
        Analytics & reporting
        
        Omnichannel
        
        Robotic process optimization
        
        Self-service
        
        Workforce optimization
      - Services
        
        Integration & deployment
        
        Support & maintenance
        
        Training & consulting
    - France Customer Engagement Solutions Market, by Deployment
      - Hosted
      - On-Premise
    - France Customer Engagement Solutions Market, by Enterprise Size
      - SMEs
      - Large enterprises
    - France Customer Engagement Solutions Market, by End-use
      - BFSI
      - Retail & consumer goods
      - Healthcare
      - IT & telecom
      - Government, energy & utilities
      - Manufacturing
      - Travel & hospitality
      - Others
  - Italy
    - Italy Customer Engagement Solutions Market, by Component
      - Solution
        
        Analytics & reporting
        
        Omnichannel
        
        Robotic process optimization
        
        Self-service
        
        Workforce optimization
      - Services
        
        Integration & deployment
        
        Support & maintenance
        
        Training & consulting
    - Italy Customer Engagement Solutions Market, by Deployment
      - Hosted
      - On-Premise
    - Italy Customer Engagement Solutions Market, by Enterprise Size
      - SMEs
      - Large enterprises
    - Italy Customer Engagement Solutions Market, by End-use
      - BFSI
      - Retail & consumer goods
      - Healthcare
      - IT & telecom
      - Government, energy & utilities
      - Manufacturing
      - Travel & hospitality
      - Others
- Asia Pacific
  - Asia Pacific Customer Engagement Solutions Market, by Component
    - Solution
      - Analytics & reporting
      - Omnichannel
      - Robotic process optimization
      - Self-service
      - Workforce optimization
    - Services
      - Integration & deployment
      - Support & maintenance
      - Training & consulting
  - Asia Pacific Customer Engagement Solutions Market, by Deployment
  - Asia Pacific Customer Engagement Solutions Market, by Enterprise Size
    - SMEs
    - Large enterprises
  - Asia Pacific Customer Engagement Solutions Market, by End-use
    - BFSI
    - Retail & consumer goods
    - Healthcare
    - IT & telecom
    - Government, energy & utilities
    - Manufacturing
    - Travel & hospitality
    - Others
  - China
    - China Customer Engagement Solutions Market, by Component
      - Solution
        
        Analytics & reporting
        
        Omnichannel
        
        Robotic process optimization
        
        Self-service
        
        Workforce optimization
      - Services
        
        Integration & deployment
        
        Support & maintenance
        
        Training & consulting
    - China Customer Engagement Solutions Market, by Deployment
      - Hosted
      - On-Premise
    - China Customer Engagement Solutions Market, by Enterprise Size
      - SMEs
      - Large enterprises
    - China Customer Engagement Solutions Market, by End-use
      - BFSI
      - Retail & consumer goods
      - Healthcare
      - IT & telecom
      - Government, energy & utilities
      - Manufacturing
      - Travel & hospitality
      - Others
  - India
    - India Customer Engagement Solutions Market, by Component
      - Solution
        
        Analytics & reporting
        
        Omnichannel
        
        Robotic process optimization
        
        Self-service
        
        Workforce optimization
      - Services
        
        Integration & deployment
        
        Support & maintenance
        
        Training & consulting
    - India Customer Engagement Solutions Market, by Deployment
      - Hosted
      - On-Premise
    - India Customer Engagement Solutions Market, by Enterprise Size
      - SMEs
      - Large enterprises
    - India Customer Engagement Solutions Market, by End-useJapan
      - BFSI
      - Retail & consumer goods
      - Healthcare
      - IT & telecom
      - Government, energy & utilities
      - Manufacturing
      - Travel & hospitality
      - Others
  - Japan
    - Japan Customer Engagement Solutions Market, by Component
      - Solution
        
        Analytics & reporting
        
        Omnichannel
        
        Robotic process optimization
        
        Self-service
        
        Workforce optimization
      - Services
        
        Integration & deployment
        
        Support & maintenance
        
        Training & consulting
    - Japan Customer Engagement Solutions Market, by Deployment
      - Hosted
      - On-Premise
    - Japan Customer Engagement Solutions Market, by Enterprise Size
      - SMEs
      - Large enterprises
    - Japan Customer Engagement Solutions Market, by End-use
      - BFSI
      - Retail & consumer goods
      - Healthcare
      - IT & telecom
      - Government, energy & utilities
      - Manufacturing
      - Travel & hospitality
      - Others
  - Australia
    - Australia Customer Engagement Solutions Market, by Component
      - Solution
        
        Analytics & reporting
        
        Omnichannel
        
        Robotic process optimization
        
        Self-service
        
        Workforce optimization
      - Services
        
        Integration & deployment
        
        Support & maintenance
        
        Training & consulting
    - Australia Customer Engagement Solutions Market, by Deployment
      - Hosted
      - On-Premise
    - Australia Customer Engagement Solutions Market, by Enterprise Size
      - SMEs
      - Large enterprises
    - Australia Customer Engagement Solutions Market, by End-use
      - BFSI
      - Retail & consumer goods
      - Healthcare
      - IT & telecom
      - Government, energy & utilities
      - Manufacturing
      - Travel & hospitality
      - Others
  - South Korea
    - South Korea Customer Engagement Solutions Market, by Component
      - Solution
        
        Analytics & reporting
        
        Omnichannel
        
        Robotic process optimization
        
        Self-service
        
        Workforce optimization
      - Services
        
        Integration & deployment
        
        Support & maintenance
        
        Training & consulting
    - South Korea Customer Engagement Solutions Market, by Deployment
      - Hosted
      - On-Premise
    - South Korea Customer Engagement Solutions Market, by Enterprise Size
      - SMEs
      - Large enterprises
    - South Korea Customer Engagement Solutions Market, by End-use
      - BFSI
      - Retail & consumer goods
      - Healthcare
      - IT & telecom
      - Government, energy & utilities
      - Manufacturing
      - Travel & hospitality
      - Others
  - Latin America
    - Latin America Customer Engagement Solutions Market, by Component
      - Solution
        
        Analytics & reporting
        
        Omnichannel
        
        Robotic process optimization
        
        Self-service
        
        Workforce optimization
      - Services
        
        Integration & deployment
        
        Support & maintenance
        
        Training & consulting
    - Latin America Customer Engagement Solutions Market, by Deployment
      - Hosted
      - On-Premise
    - Latin America Customer Engagement Solutions Market, by Enterprise Size
      - SMEs
      - Large enterprises
    - Latin America Customer Engagement Solutions Market, by End-use
      - BFSI
      - Retail & consumer goods
      - Healthcare
      - IT & telecom
      - Government, energy & utilities
      - Manufacturing
      - Travel & hospitality
      - Others
    - Brazil
      - Brazil Customer Engagement Solutions Market, by Component
        
        Solution
        
        Analytics & reporting
        
        Omnichannel
        
        Robotic process optimization
        
        Self-service
        
        Workforce optimization
        
        Services
        
        Integration & deployment
        
        Support & maintenance
        
        Training & consulting
      - Brazil Customer Engagement Solutions Market, by Deployment
        
        Hosted
        
        On-Premise
      - Brazil Customer Engagement Solutions Market, by Enterprise Size
        
        SMEs
        
        Large enterprises
      - Brazil Customer Engagement Solutions Market, by End-use
        
        BFSI
        
        Retail & consumer goods
        
        Healthcare
        
        IT & telecom
        
        Government, energy & utilities
        
        Manufacturing
        
        Travel & hospitality
        
        Others
    - Mexico
      - Mexico Customer Engagement Solutions Market, by Component
        
        Solution
        
        Analytics & reporting
        
        Omnichannel
        
        Robotic process optimization
        
        Self-service
        
        Workforce optimization
        
        Services
        
        Integration & deployment
        
        Support & maintenance
        
        Training & consulting
      - Mexico Customer Engagement Solutions Market, by Deployment
        
        Hosted
        
        On-Premise
      - Mexico Customer Engagement Solutions Market, by Enterprise Size
        
        SMEs
        
        Large enterprises
      - Mexico Customer Engagement Solutions Market, by End-use
        
        BFSI
        
        Retail & consumer goods
        
        Healthcare
        
        IT & telecom
        
        Government, energy & utilities
        
        Manufacturing
        
        Travel & hospitality
        
        Others
    - Argentina
      - Argentina Customer Engagement Solutions Market, by Component
        
        Solution
        
        Analytics & reporting
        
        Omnichannel
        
        Robotic process optimization
        
        Self-service
        
        Workforce optimization
        
        Services
        
        Integration & deployment
        
        Support & maintenance
        
        Training & consulting
      - Argentina Customer Engagement Solutions Market, by Deployment
        
        Hosted
        
        On-Premise
      - Argentina Customer Engagement Solutions Market, by Enterprise Size
        
        SMEs
        
        Large enterprises
      - Argentina Customer Engagement Solutions Market, by End-use
        
        BFSI
        
        Retail & consumer goods
        
        Healthcare
        
        IT & telecom
        
        Government, energy & utilities
        
        Manufacturing
        
        Travel & hospitality
        
        Others
  - Middle East and Africa
    - Middle East and Africa Customer Engagement Solutions Market, by Component
      - Solution
        
        Analytics & reporting
        
        Omnichannel
        
        Robotic process optimization
        
        Self-service
        
        Workforce optimization
      - Services
        
        Integration & deployment
        
        Support & maintenance
        
        Training & consulting
    - Middle East and Africa Customer Engagement Solutions Market, by Deployment
      - Hosted
      - On-Premise
    - Middle East and Africa Customer Engagement Solutions Market, by Enterprise Size
      - SMEs
      - Large enterprises
    - Middle East and Africa Customer Engagement Solutions Market, by End-use
      - BFSI
      - Retail & consumer goods
      - Healthcare
      - IT & telecom
      - Government, energy & utilities
      - Manufacturing
      - Travel & hospitality
      - Others
    - UAE
      - UAE Customer Engagement Solutions Market, by Component
        
        Solution
        
        Analytics & reporting
        
        Omnichannel
        
        Robotic process optimization
        
        Self-service
        
        Workforce optimization
        
        Services
        
        Integration & deployment
        
        Support & maintenance
        
        Training & consulting
      - UAE Customer Engagement Solutions Market, by Deployment
        
        Hosted
        
        On-Premise
      - UAE Customer Engagement Solutions Market, by Enterprise Size
        
        SMEs
        
        Large enterprises
      - UAE Customer Engagement Solutions Market, by End-use
        
        BFSI
        
        Retail & consumer goods
        
        Healthcare
        
        IT & telecom
        
        Government, energy & utilities
        
        Manufacturing
        
        Travel & hospitality
        
        Others
    - South Africa
      - South Africa Customer Engagement Solutions Market, by Component
        
        Solution
        
        Analytics & reporting
        
        Omnichannel
        
        Robotic process optimization
        
        Self-service
        
        Workforce optimization
        
        Services
        
        Integration & deployment
        
        Support & maintenance
        
        Training & consulting
      - South Africa Customer Engagement Solutions Market, by Deployment
        
        Hosted
        
        On-Premise
      - South Africa Customer Engagement Solutions Market, by Enterprise Size
        
        SMEs
        
        Large enterprises
      - South Africa Customer Engagement Solutions Market, by End-use
        
        BFSI
        
        Retail & consumer goods
        
        Healthcare
        
        IT & telecom
        
        Government, energy & utilities
        
        Manufacturing
        
        Travel & hospitality
        
        Others

Report content

Qualitative Analysis

Industry overview
Industry trends
Market drivers and restraints
Market size
Growth prospects
Porter’s analysis
PESTEL analysis
Key market opportunities prioritized
Competitive landscape
- Company overview
- Financial performance
- Product benchmarking
- Latest strategic developments

Quantitative Analysis

Market size, estimates, and forecast from 2018 to 2030
Market estimates and forecast for product segments up to 2030
Regional market size and forecast for product segments up to 2030
Market estimates and forecast for application segments up to 2030
Regional market size and forecast for application segments up to 2030
Company financial performance

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