Europe Quality Management Software Market Size, Share & Trends Analysis Report By Solution, By Deployment (Cloud, On-premise), By Enterprise Size, By End-use, By Country, And Segment Forecasts, 2024 - 2030

Market Size & Trends

The Europe quality management software market size was estimated at USD 2.82 billion in 2023 and is anticipated to grow at a CAGR of 8.5% from 2024 to 2030. The increasing requirement to adhere to several safety and quality guidelines in a range of industries and align operations according to industry laws and standards are the primary factors driving quality management software (QMS) market growth.

Moreover, the rapidly increasing popularity of emerging technologies such as the Internet of Things (IoT), smart devices, and the Industrial Internet of Things (IIoT) is anticipated to provide further growth opportunities to the market. Factors such as the increasing importance of quality assurance, customer-centric production, and constant changes in standards and regulations are driving regional demand for QMS. Additionally, there is an urgent need among enterprises in Europe to register to international standards such as ISO 14001 and ISO 90001, to meet the demand, legislative requirements, competitive pricing, and satisfy customers. Thus, the market is anticipated to showcase positive developments.

Europe accounted for a revenue share of 27.7% in the global quality management software market in 2023. The significant share is due to SaaS providers in the region leveraging a number of solutions on cloud-based platforms that need to adhere to the European Data Protection Directive and General Data Protection Regulation. This factor offers opportunities for leading regional companies to solidify and maintain their dominance.

Moreover, the European Union’s Medical Device Regulation (EU MDR) has undergone modifications with the Medical Device Directive in 2020, which requires medical organizations to fulfill their requirements, such as device classification & updating QMS. Additionally, technological advancements such as cloud computing and big data, strengthening of supply chains, and increasing regulatory scrutiny are expected to drive the regional market expansion. The approved guidelines on safety by agencies, such as the European Medicines Agency, also bode well for industry growth.

The substantial expansion of the food and manufacturing industries in Europe is also expected to lend a hand to market growth, as QMS is needed to ensure food safety and quality. Large and small businesses require the appropriate instruments to implement quality procedures in the industry successfully. Furthermore, an increase in the number of enterprises, growing investments in digital transformation such as Industry 4.0, and the use of process automation tools such as artificial intelligence and machine learning are expected to drive the adoption of quality management software to automate processes, minimize variations, and improve quality and safety across Europe. Meanwhile, the growing concentration of advanced healthcare services, drug experiments, and developments in European countries have encouraged using QMS in the healthcare and life science sectors.

Solution Insights

The complaint handling segment accounted for a significant revenue share in 2023. This segment is projected to witness the fastest CAGR during the projection period. The quality management software centrally manages the processing of customer complaints, Return Merchandise Authorization (RMA), and field service and product improvement requests and resolves product quality issues reported by consumers or partners quickly and reliably. It improves efficiency, responsiveness, and customer satisfaction and ensures customer-reported quality issues are properly documented and effectively resolved.

The change management segment is anticipated to grow at a significant CAGR during the forecast period. Change management solutions enable enterprises to make informed decisions and implement changes rapidly. These solutions allow enterprises to manage various business-specific changes and better adapt to changes by ensuring transparency across all processes and capturing all elements affected by a change quickly. The rising number of regulations required to conduct business operations efficiently and the need to maintain compliance with existing rules and standards have made it more complex to manage changes daily. It can be overcome by adopting change management solutions that allow users to review, record, and approve new requirements while minimizing the change cycle time that impacts business growth.

Deployment Insights

The on-premise deployment segment accounted for the largest revenue share of 73.1% in 2023. This type of deployment is generally preferred by large multinational organizations that like to have substantial control over their infrastructure or systems. The implementation time is substantially reduced due to a pre-built Extract, Transform, Load (ETL) framework. On-premise QMS makes use of several hardware components, such as servers. However, this deployment proves to be much more expensive than cloud-based deployment due to increased investments in the form of hardware.

On the other hand, the cloud deployment segment is projected to grow at the fastest CAGR of 10.3% from 2024 to 2030. Large enterprises and small and medium-sized enterprises have significantly increased demand for cloud-based solutions. This deployment offers several advantages such as reduced data security risks due to the availability of specialized personnel that look after the security and frequently conduct system penetration tests. Moreover, these solutions provide greater visibility into the data and offer higher flexibility in integrating external systems. Additionally, the rapidly increasing awareness and adoption of the digital transformation concept are anticipated to present significant growth avenues for cloud-based deployment.

Enterprise Size Insights

The large enterprise segment accounted for the leading revenue share of the Europe quality management software market in 2023. There is an increasing requirement for unified systems among leading organizations in the region to oversee business operations optimally. Moreover, the shifting mentality towards reducing costs by consistently improving quality instead of focusing on cost reduction can present the risk of reduced quality and is expected to drive the demand for quality management software in the manufacturing segment. Furthermore, the high production rate in large enterprises means that the scope of reworking due to quality issues needs minimal, leading to increased demand for QMS solutions.

Meanwhile, the small and medium enterprise (SME) segment is projected to grow at a CAGR of 9.7% during the forecast period. The explosive growth of SMEs across major European economies such as France, Germany, and the UK has highlighted the importance of quality management software, which can help improve productivity and drive down costs. It also aids in improving customer satisfaction in the long run. Moreover, SMEs need to keep track of changing regulations and guidelines in quality management, and this challenge can be adequately addressed by implementing quality management systems.

End-use Insights

The manufacturing segment accounted for the largest revenue share of in the European QMS market with 24.6% in 2023. In recent years, the manufacturing sector has witnessed several technological advancements and the introduction of innovative concepts, such as smart manufacturing, 3D printing, industrial robotics, and machine learning. Companies are opting for advanced quality management software to improve their operational output further and achieve total visibility over their supply chain infrastructure. Operators are increasingly aware of the importance of developing products conforming to Good Manufacturing Practice (GMP) guidelines. Service providers like Qualityze have developed solutions to help customers comply with internal and external regulations.

The healthcare segment is projected to advance at the fastest CAGR of 10.8% during the forecast period. This sector has witnessed a substantial increase in medical errors while being challenged with unstructured medical data and growing expenses. With Europe being at the forefront of technological developments in the medical field and regional governments prioritizing the provision of value-based care, there has been a noticeable rise in the implementation of regulatory mandates to improve patient safety and deliver high-quality care that results in improved clinical outcomes. It has been a primary factor boosting the adoption of QMS solutions in this segment. The prevalence of medication errors, such as wrong dosage, can result in severe casualties like death. As per a report by the WHO, it has been estimated that due to incorrect dosage, approximately 163,000 fatalities occur annually worldwide. The implementation of quality management software can conveniently address it.

Country Insights

Germany Quality Management Software Market Trends

The Germany quality management software market emerged with the leading revenue share of 27.2% in Europe in 2023. The extensive presence of several major enterprises in manufacturing, logistics, transportation, and healthcare and the strong focus on consistently improving the quality of products and operations are major drivers for the countrywide market demand. German companies are increasingly adopting integrated QMS solutions that help improve communication between suppliers, customers, and stakeholders. Using such tools offers benefits such as automating a range of administrative activities, centralizing documentation, and enabling real-time collaboration. Users choose QMS solutions based on their business processes and objectives, leading to increased competition among service providers in the country.

France Quality Management Software Market Trends

The quality management software market in France is projected to experience significant growth from 2024 to 2030. QMS companies in the country focus on strategic initiatives, such as collaborations and partnerships, to launch advanced QMS software and stay ahead of their competitors. For example, in October 2022, Dassault Systèmes SE announced its collaboration with Sanofi, a France-based pharmaceutical organization, to optimize production at the latter’s cutting-edge EVolutive Facility at the modular manufacturing facilities in Singapore and France.

Key Europe Quality Management Software Company Insights

Some of the leading organizations developing cutting-edge solutions in the Europe quality management software market include Arena Solutions, Intelex Technologies, MasterControl Solutions, SAP SE, and Oracle Corporation.

• MasterControl, headquartered in the U.S., provides QMS and web-based process solutions. The company’s product portfolio caters to audit management, batch records, change control, corrective and preventive actions (CAPA), complaints management, and deviation management. Other areas where the company offers specialized services include design control, document control, device history records, equipment maintenance, equipment calibration, integrated quality management, HR/finance, incident reporting, mobile quality management, and non-conformance management.

• SAP SE provides enterprise software to address customer relationships and business operation management. The company offers software solutions for analytics, quality management, content & collaboration, customer financial management, data management, mobile technology management, product life cycle management, supply chain management, and supplier relationship management. The company’s QMS solutions are offered through the SAP Quality Management Platform and are extensively used in warehouses and for monitoring manufacturing operations. The company has office locations in over 70 countries.

Recent Developments

• In May 2024, QT9 Software announced the imminent release of its Quality Events Management and Product Design Controls modules to simplify quality management in the manufacturing and life sciences sectors. Adding these modules to the company’s basic eQMS package would enable organizations to automate and centralize more than 25 different quality operations in a single place.

• In January 2024, MasterControl, a provider of advanced quality management and manufacturing execution software, officially announced the release of its advanced Quality Event Management (QEM) solution. The new product would empower users with unprecedented flexibility for configuring processes, building forms, and capturing data around their quality events. The product features no-code functionality, indicating easy modification of workflows as regulations or processes change for the users.

Europe Quality Management Software Market Report Scope

Europe Quality Management Software Market Report Segmentation

This report forecasts revenue growth at the regional and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the Europe quality management software market report based on solution, deployment, enterprise size, end-use, and country:

• Solution Outlook (Revenue, USD Million, 2018 - 2030)

  • Document Control

  • Non-conformances/Corrective & Preventative

  • Complaint Handling

  • Employee Training

  • Quality Inspections (PPAP & FAI)

  • Audit Management

  • Supplier Quality Management

  • Calibration Management

  • Change Management

  • Mobile Incidents and Event Reporting

• Deployment Outlook (Revenue, USD Million, 2018 - 2030)

  • Cloud

  • On-premise

• Enterprise Size Outlook (Revenue, USD Million, 2018 - 2030)

  • Small & Medium Enterprise (SME)

  • Large Enterprise

• End-use Outlook (Revenue, USD Million, 2018 - 2030)

  • IT & Telecom

  • Transportation & Logistics

  • Consumer Goods & Retail

  • Defense & Aerospace

  • Manufacturing

  • Healthcare

  • Others

• Country Outlook (Revenue, USD Million, 2018 - 2030)

  • UK

  • Germany

  • France

  • Italy

  • Spain