North America Virtual Care Solutions Market Size, Share & Trends Analysis Report By Type (Acute/Episodic Care, Primary Care), By Component (Hardware, Software), By Mode, By Application, By Country, And Segment Forecasts, 2025 - 2030

Market Size & Trends

The North America virtual care solutions market size was estimated at USD 12.43 billion in 2024 and is expected to grow at a CAGR of 32.38% from 2025 to 2030. This growth is primarily driven by the adoption of cloud computing technologies, favorable regulatory initiatives, and the increasing use of Information Technology (IT) in healthcare. Furthermore, digital healthcare solutions have played a significant role in advancing health equity by providing clinical assessment and timely treatment, especially to the most vulnerable people. For instance, in February 2025, Teladoc Health, a virtual care provider, acquired Catapult Health for USD 65 million to enhance its preventive care offerings. This acquisition aligns with Teladoc's strategy to integrate advanced technologies and improve healthcare delivery.

The growing shift in consumer preferences toward care management programs significantly drives the virtual care market. Patients value the active participation these programs encourage, aligning with telehealth services' capabilities that offer personalized care from home. In addition, care management improves healthcare quality while minimizing costs, appealing to those seeking affordable options. Overall, the rise of these programs is reshaping healthcare delivery by increasing cost-efficiency.

Moreover, the rise of virtual health in North America is enhancing healthcare access, personalization, and efficiency. Technologies enable real-time interactions between patients and providers, reducing travel and waiting times. They improve communication among physicians and support chronic disease management with timely monitoring. Telehealth services expand access to specialized care in remote areas, while remote patient monitoring offers real-time health insights. Overall, these advancements are making healthcare more responsive and equitable.

Virtual health aims to enhance care delivery by building on existing efforts and addressing changing consumer needs. It includes more than just video visits, serving as a substitute or complement to in-person care based on patient needs and resources. Its main objectives are to improve access to health services, clinical outcomes, consumer engagement, care coordination, cost-efficiency, and overall care efficiency.

Heat Map Analysis

Case Study

Summary of Dr. Smith’s Family Clinic Case Study:

Dr. Smith’s Family Clinic, a primary care facility facing administrative overload due to a growing patient base, partnered with a healthcare-focused Business Process Outsourcing (BPO) provider to implement a Medical Virtual Assistant. This solution was tailored to manage tasks such as appointment scheduling, reminders, and accurate patient data entry—all while ensuring HIPAA compliance.

Key Outcomes:

• 15 hours/week in administrative time saved, allowing staff to focus more on patient care.

• 40% reduction in administrative labor costs within a year.

• Improved patient safety due to accurate data entry and fewer medical errors.

• Enhanced patient experience through shorter wait times and better communication.

• Scalability during peak periods (e.g., flu season) without compromising service quality.

By adopting a virtual assistant solution through a specialized BPO provider, the clinic improved operational efficiency, patient satisfaction, and financial sustainability, highlighting the growing role of virtual support in enhancing healthcare delivery.

The growth of the healthcare solution in countries such as the U.S. is attributed to the increasing adoption of virtual care models, supportive government initiatives such as Health Connect & e-health, geographic expansion of the companies, and growing service launches by key & small players operating in the country. For instance, in December 2024, Virtua Health, the largest health system in South Jersey, launched innovative virtual care programs across multiple hospitals. This initiative is part of a partnership with care.ai, an Orlando-based provider specializing in AI Smart Care Facility technology. The goal of these programs is to enhance patient experiences by integrating advanced technology into hospital settings. John Matsinger, DO, executive vice president and chief operating officer for Virtua Health, said:

“Virtual care reflects Virtua’s commitment to innovate and evolve in support of outstanding patient experiences. We are excited to be among the first to embrace this emerging care delivery model. In time, this technology will be the standard for the industry.”

Activities Done Through Virtual Health Channels in the U.S. In 2022 to 2023 (%)

Source: virtual-health-report-2023.pdf

Furthermore, there is a growing implementation of comprehensive telehealth services in North America, which is further driving the overall industry growth. For instance, Intermountain Healthcare’s Connect Care offers 35 telehealth programs across Utah, enabling patients to receive urgent care via video chat on their devices. Providers can diagnose, create treatment plans, and prescribe medications when needed. In addition, Ochsner Health System in New Orleans has integrated its Epic electronic medical record with Apple HealthKit, using Apple Watch to manage chronic diseases such as hypertension. Patients track their blood pressure and heart rate at home, with data reviewed by pharmacists in real time for medication adjustments and lifestyle advice. This information is accessible through the MyOchsner patient portal. The Apple Watch also aids in medication reminders, side effect feedback, prescription renewals, and activity tracking.

Furthermore, integrating AI and machine learning in virtual care helps monitor patients' vital signs and alert healthcare professionals to unusual readings. It also enhances the analysis of medical images and diagnoses using specific patient data and historical information. Machine learning assists providers in identifying suitable telehealth patients and planning their daily care. These technologies reduce the need for constant monitoring, saving clinicians time during consultations. With growing demand for AI and ML in healthcare, companies are developing innovative solutions, such as Tech2Heal SAS's Alakin Automatic Remote Patient Care platform, launched in January 2023, which includes a mobile app and clinical dashboard to meet the needs of providers and patients.

Market Concentration & Characteristics

The industry is characterized by a high degree of innovation, with the integration of AI in telehealth services, which improves diagnostic accuracy and patient management with tools such as chatbots and symptom checkers. In addition, 5G technology enhances virtual consultations by enabling faster data transmission and better video quality, especially benefiting patients in rural areas with limited access to healthcare facilities. In February 2024, AvaSure, an AI-powered virtual care company, launched AvaSure Episodic, a solution for virtual episodic care.

The industry is characterized by high merger & acquisitionactivity, owing to several factors, including the desire to expand the business to cater to the growing demand for North America virtual care solutions to maintain a competitive edge. For instance, in February 2025, Teladoc Health announced it to acquire Catapult Health, a provider of virtual preventive care services. The acquisition aims to enhance its offerings in preventive and chronic care management. By integrating Catapult Health’s innovative Virtual Checkup service, which allows for at-home diagnostic testing and virtual consultations with healthcare providers, Teladoc seeks to improve early detection of health conditions among its members.

The healthcare solutions market in the U.S. is regulated under the Health Information Technology for Economic and Clinical Health (HITECH) Act and the Health Insurance Portability and Accountability Act (HIPAA). HIPAA rules for healthcare solutions services are the same as Covered Entity’s (CE) Obligations and mandate HIPAA Protected Health Information (PHI) to be protected in the form of physical, technical, & administrative standards. Moreover, the companies must follow the certification program of the Office of the National Coordinator for Health Information Technology (ONC) Health IT Certification Program.

Several companies are expanding their services by launching new services to maintain a competitive edge. For instance, in February 2025, Vitalacy, Inc., a patient safety technology company, introduced an AI-driven Virtual Care solution, developed to reduce hospital falls, enhance patient safety, and optimize hospital efficiency through 24/7 AI-powered remote monitoring.

Type Insights

The behavioral care segment held the largest revenue share of 42.21% in 2024 and is anticipated to grow at the fastest CAGR over the forecast period. This is attributed to the increasing government funding, a rising acceptance of mental health software, favorable behavioral health reforms in the U.S., government initiatives to promote EHR adoption in psychiatry hospitals and facilities, and high demand for mental health services despite a shortage of providers are some of the major factors contributing to market growth. In addition, the government is investing heavily to spread awareness, treat mental illnesses, and enhance the availability of mental healthcare services for the youth. For instance, in September 2023, the U.S. Department of Health and Human Services (HHS) awarded USD 55 million through the Health Resources and Services Administration (HRSA) to expand access to mental health care for young people. This investment aimed to provide easy access to mental health support for young people.

Moreover, depression and anxiety have a substantial economic impact. According to the Mental Health Foundation, untreated mental health problems account for 13% of all diseases in the world. In addition, depression and other mental health issues are anticipated to overtake all other global causes of morbidity and mortality by the year 2030. Similarly, the 2023 United States National Survey on Drug Use and Health (NSDUH) reported that 20.4 million American adults experienced both a mental health disorder and a substance use disorder, or co-occurring disorders, within the past year. The need to address these concerns has increased the awareness and acceptance of behavioral care solutions.

Component Insights

The software segment held the largest revenue share of 76.56% in 2024 and is anticipated to grow at the fastest CAGR over the forecast period, owing to increasing emphasis on healthcare cost reduction and value-based care models. Payers and providers increasingly turn to software-based virtual care solutions to reduce overhead costs, improve patient outcomes, and minimize unnecessary hospital visits. Virtual care software supports these purposes by enabling continuous patient engagement, proactive intervention through AI and analytics, and remote patient monitoring that helps prevent complications and readmissions. For example, Doxy.me is an online telemedicine platform that enables healthcare providers to hold video consultations with their patients. Doxy.me features secure real-time video conferencing, patient check-in capabilities, virtual waiting rooms, and options for custom branding. As of 2024, around 1.3 million healthcare providers globally have facilitated over 400 million sessions using Doxy.me.

The hardware segment is anticipated to grow at a considerable CAGR over the forecast period. The increase in consumer health devices, such as smartwatches, fitness trackers, and biosensors, is a significant driver for segment growth. These devices are becoming more proficient at monitoring essential health metrics, including heart rate, oxygen levels, physical activity, and sleep patterns. Integrating these technologies into virtual care platforms makes healthcare management more proactive and tailored to individual needs. This trend encourages adoption among healthcare providers and tech-savvy individuals who desire greater autonomy over their health. As a result, the consumerization of healthcare is significantly contributing to the segment's growth.

Application Insights

The family medicine segment held a significant revenue share of 29.44% in 2024. The main factor driving the segment's growth is the high number of online consultations for acute and primary care. For example, Banner Health offers Telehealth Family Medicine services to provide convenient, secure, and accessible healthcare from the comfort of patients' homes. Through video-enabled visits, patients consult with primary care providers for a variety of services, including:

• Assessments

• Consultations

• Follow-ups

• Prescription refills

These virtual appointments are designed to accommodate schedules, reducing the need for in-person visits and minimizing wait times.

The primary care segment is anticipated to grow at a lucrative rate over the forecast period, owing to the increasing prevalence of chronic diseases, coupled with a shortage of healthcare professionals, which has intensified the demand for accessible and efficient healthcare solutions. Moreover, the introduction of cloud & web-based platforms, which provide virtual care to users, is expected to boost the industry's growth. For instance, in January 2023, CVS Health launched CVS Health Virtual Primary Care, a new virtual care platform that offers primary care, scheduled mental health services, and on-demand care 24/7. This initiative aims to decrease the reliance on in-person consultations and patient visits.

Mode Insights

The audio segment held a significant revenue share of 45.24% in 2024. The growth of this segment is fueled by the convenience of access and a notable preference for phone calls. For instance, a recent survey by Cross River Therapy, which offers ABA therapy services, found that among 670,155 participants, 23.1% utilized audio and video telehealth services. Moreover, a 2021 report from ASPE indicated that most respondents aged 65 and above preferred audio-only visits (56.5%) over video consultations. Audio-only consultations have expanded access to crucially needed behavioral health services. For example, Call 4 Health, ALL, a virtual consultation company in the U.S., provides audio call services for health consultations.

The video segment is anticipated to grow at the fastest CAGR over the forecast period. Virtual care encompasses phone and message consultations, and the frequency of telehealth appointments conducted by video has risen dramatically. According to an article published by the American College of Physicians, Video-based encounters have continued to make up 11% to 12% of all clinical care encounters, and as of August 2023, video-based encounters accounted for 34% of mental health, 3.7% of subspecialty, and 3.5% of primary care encounters.

Key North America Virtual Care Solutions Company Insights

Key players operating in the North America virtual care solutions market are undertaking various initiatives to strengthen their presence and increase the reach of their products and services. Strategies such as expansion activities and partnerships are key in propelling the market growth.

Recent Developments

• In April 2025, Teladoc Health announced its acquisition of UpLift, a provider of virtual mental health therapy, psychiatry, and medication management services. This strategic move is aimed at enhancing Teladoc's BetterHelp segment by expanding consumer access to mental health care services through insurance coverage.

• In July 2024, Walmart Inc. sold its MeMD virtual care subsidiary to healthcare technology startup Fabric for an undisclosed sum. This acquisition builds upon MeMD's previous technology partnership with Fabric to streamline patient intake and documentation.

• In May 2024,Baptist Health announced an expanded partnership with Caregility, a telehealth solution provider. The expanded partnership between Baptist Health and Caregility represents a significant advancement in utilizing telehealth technology to improve patient care through increased access to virtual nursing resources and enhanced operational efficiencies across multiple facilities.

North America Virtual Care Solutions Market Report Scope

North America Virtual Care Solutions Market Report Segmentation

This report forecasts revenue growth at the regional and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the North America virtual care solutions market report based on type, component, mode, application, and country:

• Type Outlook (Revenue, USD Million, 2018 - 2030)

  • Acute/ Episodic Care

  • Primary Care

  • Behavioral Care

• Component Outlook (Revenue, USD Million, 2018 - 2030)

  • Hardware

  • Software

• Mode Outlook (Revenue, USD Million, 2018 - 2030)

  • Audio

  • Messaging

  • Video

• Application Outlook (Revenue, USD Million, 2018 - 2030)

  • Family Medicine

  • Internal Medicine

  • Cardiology

  • Pediatrics

  • Endocrinology

  • Rheumatology

  • Pulmonology

  • Others

• Country Outlook (Revenue, USD Million, 2018 – 2030)

  • U.S.

  • Canada

  • Mexico