The global nurse call system market size was valued to be over USD 1.12 billion in 2018 and is expected to expand at a CAGR of over 9.9% during the forecast period. Rising need for more integrated hospital platforms, preference for mobile devices, and changing reimbursement scenario are expected to fuel the growth.
In January 2014, Medicare covered around 49 million elderly Americans with around USD 362 billion worth payments. With rising healthcare related costs and the high pressure due to dynamic requirements, Medicare has decided to assess the hospitals and other healthcare services providers based on the quality of services. According to Medicare, approximately USD 2.1 billion extra reimbursement costs can be saved by implementing advanced systems in hospitals and care centers.
The nurse call system has experienced a shift from analog stand-alone to digital and networked IP-based solutions over the years. With the increasing demand for mobility, vendors are competing to offer a higher level of integrated solutions. Nurses demand more intuitive and easy-to-use equipment, which have specialized options to handle patient requests and emergency situations.
Poltys Direct Care Connect (DCC) is a wireless alert and personal emergency response system. The DCC is compatible with Panasonic’s PBX-free environments or PBX. It has a scalability limit of serving up to 512 patients and notifying 128 caregivers. With the integration of DCC and Panasonic DECT phone, the care team respondents have experienced a 40% improvement in patient satisfaction.
The use of RTLS platforms is growing owing to the advantages offered and increased productivity. Ten years ago, PeaceHealth installed a Real-Time Location System (RTLS) system to track its attendant movement and equipment. The solution was applied to three-state Pacific Northwest health system and cut down the “doctor-to-bed” time to half and has reduced the length of hospital stay by 15%.
At present integration of these equipment with wireless technologies is the fastest growing trend in the nurse call system market. Wireless technology offers both patients and attendants greater mobility and freedom and it can also be integrated with a number of diagnostic solutions. In addition, the installation and maintenance costs of wireless systems are relatively lower as compared to their wired counterparts.
Some of the industry players offer integrated equipment, in which the patient data can easily be stored and retrieved. In February 2015, Rauland Borg Corporation launched a device called AllTouch responder, which offers nurse call system with electronic medical records.
The nurse call equipment has evolved over the time owing to better patient monitoring. The staff members can directly communicate with the patients to assist them and provide required care, thereby reducing the need to visit the patient beds for minor requirements. This can eliminate fatigue and increase the workflow efficiency of the attendant.
In 2018, wired technology led the market in terms of revenue with over USD 600 million. Industry players are offering integrated solutions, wherein the data saved in monitor screen is a summation of the readings from different equipment. Hospitals are expanding their facilities to offer real-time information by incorporating technology-updated systems.
In March 2016, Waupun Memorial Hospital announced a USD 23 million expansion plan of its facility, which is expected to start by 2017. The beds that are wired to diagnostic equipment send all information to these systems and allow two-way communication.
Wireless communication is expected to be the fastest-growing segment during the forecast period, owing to the portable systems, low costs of installation, and integration with other devices. Nurse call systems are being integrated with RTLS and patient education programs due to the convenience.
In 2015, Mircom launched MiCare in the U.S. Sands Expo in Las Vegas to showcase its new wireless equipment. The self-healing networking technology coupled with the ultrasonic signaling accurately responds to emergency situations so that the patient receives the required level of care.
Hospitals and clinics have the largest market share owing to the increasing number of patient flow, incorporation of sophisticated solutions, and increasing incidences of emergency cases. Growing number of patients and rising urgency of medical care together leads to nurse fatigue. Hence hospitals and medical care centers are increasingly adopting these solutions.
The assisted living facility is expected to be the fastest growing segment over the forecast period, pertaining to the growing number of senior care services and old age homes. These equipment provides safety to the patients without disturbing their privacy. Tek-CARE is an example of nurse call pendant that has Passive Infrared (PIR) motion detector, which helps staff members to keep a track of patients.
The alarming rise in emergency cases, especially due to road accidents, has led to the adoption of advanced nurse call equipment in the OPDs. According to a research study published by the National Center for Health Statistics (NCHS) in February 2015, reporting of emergency cases by using Electronic Health Records (EHRs) has increased from 29% in 2006 to 73% in 2011.
According to the provision in 2009 Health Information Technology for Economic and Clinical Health (HITECH) Act, hospitals and clinics are entitled to receiving incentives for the meaningful use of EHRs. The demand for nurse call equipment in medical care centers is expected to keep growing in the forthcoming years due to workflow efficiency and patient satisfaction.
North America was the largest regional segment in 2018, owing to a number of regulatory reforms, changes in reimbursement coverage, and funds received to update hospitals with technology-driven nurse call systems. Rising population has increased the demand for personal emergency response technologies in the region. These equipment are more often used in assisted living and acute care facilities, long-term care, and home care. They also help reduce the staff response time.
In U.S., a council was formed by the American Association of Colleges of Nursing, the American Organization of Nurse Executives, the American Nurses Association, and the National League for Nursing to elevate the nursing health reforms. Government initiatives to incorporate recent technologies in nursing education are expected to contribute to the market growth.
The First Nations and Inuit Health Branch (FNIHB) of Health Canada funded a two-year project for the Canadian Nurses Association (CNA) to develop a nursing portal to facilitate the ongoing development. NurseONE, an e-nursing strategy is expected to provide a comprehensive and forward-looking information platform. Government efforts to get nurses involved in the advancement are expected to drive the demand for technologically- advanced systems.
In March 2016, the National Nursing Assessment Service (NNAS) released the Canadian Budget, where it stressed on providing an adequate supply of attendants to address the healthcare challenges. The government identifies nurses as an integral part and the program is expected to provide skilled training and language courses.
Moreover, the budget has increased the level of funds for the settlement of Internationally Educated Nurses (IENs) so that they register in Canada. All these efforts to improve nursing and to provide an international level of a platform for healthcare practices, are expected to boost the need for nursing alert systems.
Asia Pacific is expected to witness the highest growth over the forecast period. In Japan, Kaigo Hoken, a nursing care insurance law, was introduced in 2000. The law supported nursing homes to become a major business with improved systems. In 2016, Singapore Ministry of Health announced expansion of the long-term and acute care nursing homes in the country. The encouragement provided by the governments to nursing homes is expected to contribute to the regional market growth.
Key market contributors are Tyco SimplexGrinnell; Hill-Rom Holding, Inc.; Rauland-Borg Corporation; Honeywell International, Inc.; Ascom Holding; TekTone Sound & Signal Mfg., Inc.; Azure Healthcare; Stanley Healthcare; Critical Alert Systems LLC; and West-Com Nurse Call Systems, Inc.
Various approvals, partnerships, and collaborations are anticipated to boost business opportunities in the market. For instance, in December 2018, Ascom Holdings AG received approval from the U.S. Food and Drug Administration (FDA) for Digistat Smart Central software solution increasing the scope of Ascom Healthcare to expand their presence in the U.S. hospitals. In November 2018, Critical Alert Systems signed a partnership with CareSight LLC for the transformation of its alarm and medical devices with advanced reporting and analytics services.
Market players are in the process of introducing products with better mobility and data integration. Hospitals offer funds to companies that provide IP-based equipment. In March 2016, Ascom received an order of USD 1.85 million from Finnish Hospital for its Ascom Myco smartphone. The order was in addition to the ongoing project of Ascom such as mission-critical communication and alert systems.
Base year for estimation
Actual estimates/Historical data
2015 - 2017
2019 - 2026
Revenue in USD Million and CAGR from 2019 to 2026
North America, Europe, Asia Pacific, Latin America, Middle East and Africa
U.S., Canada, U.K., Germany, France, Spain, Italy, , Japan, China, India, Australia, South Korea, Brazil, Mexico, Argentina, & South Africa, Saudi Arabia, United Arab emirates (UAE)
Revenue forecast, competitive landscape, growth factors and trends
15% free customization scope (equivalent to 5 analyst working days)
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This report forecasts revenue growth at global, regional, and country levels, and provides an analysis of the latest industry trends in each of the sub-segments from 2015 to 2026. For the purpose of this study, Grand View Research has segmented the global nurse call system market report on the basis of technology, end use, and region:
Technology (Revenue, USD Million, 2015 - 2026)
Wired Communication Equipment
Wireless Communication Equipment
End Use (Revenue, USD Million, 2015 - 2026)
Hospitals and clinics
Outpatient Department (OPD) Clinics
Assisted Living Centers
Ambulatory Care Services
Skilled nursing facilities
Regional Outlook (Revenue, USD Million, 2015 - 2026)
Middle East & Africa
United Arab Emirates
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