Outsourced Customer Care Services Market Report

Outsourced Customer Care Services Market Analysis And Segment Forecasts To 2020

  • Report ID: 978-1-68038-082-8
  • Number of Pages: 100
  • Format: Electronic (PDF)

Table of Contents                                 

Chapter 1 Executive Summary
                1.1 Outsourced Customer Care Services - Industry Summary & Critical Success Factors (CSFs)                      
Chapter 2 Outsourced Customer Care Services Industry Outlook                                                  
                2.1 Market Segmentation                                          
                2.2 Market Size and Growth Prospects
                2.3 Outsourced Customer Care Services Value Chain Analysis                                          
                2.4 Outsourced Customer Care Services Market Dynamics                                                           
                2.5 Key Opportunities Prioritized                                           
                2.6 Industry Analysis - Porter's
                2.7 Outsourced Customer Care Services - Company Market Share Analysis
                2.8 Outsourced Customer Care Services - PESTEL Analysis         
Chapter 3 Outsourced Customer Care Service Activity Outlook                                                     
                3.1 Customer Interaction
                    3.1.1 Customer Care
                    3.1.2 Sales
                    3.1.3 Marketing
                    3.1.4 Technical Support/Help Desk
                3.2 Fulfillment/Logistics
                3.3 CRM Technology Hosting
Chapter 4 Outsourced Customer Care Services Regional Outlook                                                 
                4.1 North America
                4.2 EMEA
                4.3 Asia Pacific
                4.4 South America     
Chapter 5  Outsourced Customer Care Services Competitive Landscape
                5.1  Teleperformance SA
                    5.1.1  Company Overview
                    5.1.2 Financial Performance
                    5.1.3 Product Benchmarking
                    5.1.4 Strategic Initiatives
                5.2 Stream Global Services
                    5.2.1 Company Overview
                    5.2.2 Financial Performance
                    5.2.3 Product Benchmarking
                    5.2.4 Strategic Initiatives
                5.3 Convergys Corporation
                    5.3.1 Company Overview
                    5.3.2 Financial Performance
                    5.3.3 Product Benchmarking
                    5.3.4 Strategic Initiatives
                5.4 Sykes Enterprises
                    5.4.1 Company Overview
                    5.4.2 Financial Performance
                    5.4.3 Product Benchmarking
                    5.4.4 Strategic Initiatives
                5.5 West Corporation
                    5.5.1 Company Overview
                    5.5.2 Financial Performance
                    5.5.3 Product Benchmarking
                    5.5.4 Strategic Initiatives
                5.6 Sitel Worldwide Corporation
                    5.6.1 Company Overview
                    5.6.2 Financial Performance
                    5.6.3 Product Benchmarking
                    5.6.4 Strategic Initiatives
                5.7 Synnex Corporation
                    5.7.1 Company Overview
                    5.7.2 Financial Performance
                    5.7.3 Product Benchmarking
                    5.7.4 Strategic Initiatives
                5.8 TeleTech Holdings, Inc.
                    5.8.1 Company Overview
                    5.8.2 Financial Performance
                    5.8.3 Product Benchmarking
                    5.8.4 Strategic Initiatives
                5.9 StarTek. Inc.
                    5.9.1 Company Overview
                    5.9.2 Financial Performance
                    5.9.3 Product Benchmarking
                    5.9.4 Strategic Initiatives
                5.10 Aegis
                    5.10.1 Company Overview
                    5.10.2 Financial Performance
                    5.10.3 Product Benchmarking
                    5.10.4 Strategic Initiatives
                5.11  Amdocs
                    5.11.1 Company Overview
                    5.11.2 Financial Performance
                    5.11.3 Product Benchmarking
                    5.11.4 Strategic Initiatives
                5.12 APAC Customer Services, Inc.
                    5.12.1 Company Overview
                    5.12.2 Financial Performance
                    5.12.3 Product Benchmarking
                    5.12.4 Strategic Initiatives
                5.13 SPi Global
                    5.13.1 Company Overview
                    5.13.2 Financial Performance
                    5.13.3 Product Benchmarking
                    5.13.4 Strategic Initiatives
                5.14  Advanced Contact Solutions
                    5.14.1 Company Overview
                    5.14.2 Financial Performance
                    5.14.3 Product Benchmarking
                    5.14.4 Strategic Initiatives
                5.15 Infosys Limited
                    5.15.1 Company Overview
                    5.15.2 Financial Performance
                    5.15.3 Product Benchmarking
                    5.15.4 Strategic Initiatives
                5.16  Accenture
                    5.16.1 Company Overview
                    5.16.2 Financial Performance
                    5.16.3 Product Benchmarking
                    5.16.4 Strategic Initiatives
                5.17 Transcom Worldwide
                    5.17.1 Company Overview
                    5.17.2 Financial Performance
                    5.17.3 Product Benchmarking
                    5.17.4 Strategic Initiatives                          
Chapter 6 Methodology & Scope                                          
                6.1 Research Methodology                                       
                6.2 Research Scope & Assumptions                                     
                6.3 List of Data Sources                                            


List of Tables

1. Global Outsourced Customer Care Services Market Revenue, 2012 - 2020
2. Global Outsourced Customer Care Services Market by Region, 2012 - 2020 (USD Million)
3. Global Outsourced Customer Care Services Market by Service Activity, 2012 - 2020 (USD Million)
4. Global Outsourced Customer Care Services Market by Customer Interaction (USD Million), 2012 - 2020
5. Global outsourced customer care interaction services market revenue, 2012 - 2020
6. Global outsourced customer care interaction services market revenue, by region, 2012 - 2020
7. Global outsourced customer service market revenue, 2012 - 2020
8. Global outsourced customer service market revenue by region, 2012 - 2020
9. Global outsourced customer care sales services market revenue, 2012 - 2020
10. Global outsourced customer care sales services market revenue by region, 2012 - 2020
11. Global outsourced customer care marketing services market revenue, 2012 - 2020
12. Global outsourced customer care marketing services market revenue by region, 2012 - 2020
13. Global outsourced customer care technical support services market revenue, 2012 - 2020
14. Global outsourced customer care technical support services market revenue by region, 2012 - 2020
15. Global outsourced customer care fulfillment services market revenue, 2012 - 2020
16. Global outsourced customer care fulfillment services market revenue by region, 2012 - 2020
17. Global outsourced CRM technology hosting services market revenue, 2012 - 2020
18. Global outsourced CRM technology hosting services market revenue by region, 2012 - 2020
19. North America Outsourced Customer Care Services market revenue by service activity, 2012 - 2020
20. EMEA Outsourced Customer Care Services market revenue by service activity, 2012 - 2020
21. Asia Pacific Outsourced Customer Care Services market revenue by service activity, 2012 - 2020
22. South America Outsourced Customer Care Services market revenue by service activity, 2012 - 2020


List of Figures

1. Outsourced Customer Care Services - Industry Summary & Critical Success Factors (CSFs)
2. Outsourced Customer Care Services Market Segmentation
3. Global Outsourced Customer Care Services Market Revenue, 2012 - 2020
4. Outsourced Customer Care Services Value Chain Analysis
5. Outsourced Customer Care Services Market Dynamics
6. Outsourced Customer Care Services Company Market Share Analysis, 2012
7. Key Opportunities Prioritized
8. Industry Analysis - Porter's
9. Outsourced Customer Care Services Company Market Share Analysis, 2012
10. Outsourced Customer Care Services PESTEL Analysis, 2012
11. Outsourced Customer Care Services market share by service activity, 2012 & 2020
12. Global Outsourced Customer Care Interaction Services market demand (Revenue), 2012 - 2020
13. Global Outsourced Customer Service market demand (Revenue), 2012 - 2020
14. Global Outsourced Customer Care Sales Services market demand (Revenue), 2012 - 2020
15. Global Outsourced Customer Care Marketing Services market demand (Revenue), 2012 - 2020
16. Global Outsourced Customer Care Technical Support Services market demand (Revenue), 2012 - 2020
17. Global Outsourced Customer Care Fulfillment Services market demand (Revenue), 2012 - 2020
18. Global Outsourced CRM technology Hosting market demand (Revenue), 2012 - 2020
19. Outsourced Customer Care Services market share by region, 2012 & 2020
20. North America Outsourced Customer Care Services market, by service activity, 2012 - 2020
21. EMEA Outsourced Customer Care Services market, by service activity, 2012 - 2020
22. Asia Pacific Outsourced Customer Care Services market, by service activity, 2012 - 2020
23. South America Outsourced Customer Care Services market, by service activity, 2012 - 2020

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