Smart Retail Market Report

Smart Retail Market Analysis Report By Application (Smart Label, Visual Marketing, Smart Payment System, Intelligent System), By Solution (Software, Hardware), And Segment Forecasts, 2018 - 2025

  • Published Date: Oct, 2018
  • Base Year for Estimate: 2017
  • Report ID: GVR-2-68038-588-5
  • Format: Electronic (PDF)
  • Historical Data: 2015 - 2016
  • Number of Pages: 143

Report Overview

The global smart retail market size was estimated at USD 10.74 billion in 2017. It is expected to register a CAGR of 23.9% from 2018 to 2025. The growing incorporation of technologies such as augmented reality, virtual reality, artificial intelligence, and IoT to improve store operations, facilitate accurate inventory management, and enhance consumer’s shopping experience is one of the key trends escalating market growth. These advanced retail technologies enable brick-and-mortar retailers to compete against online retailers, to recapture lost market share, attract more consumers into the store, and improve customer retention.

U.S. smart retail market

Major retailers such as Alibaba, Walmart, and Amazon are increasingly embracing smart retail technology to improve business operations and serve their customers better. Physical retailers are collecting customer data and analyzing customer behavior to personalize their shopping experience. Retailers are utilizing mPOS, beacons, and NFC technologies to greet customers by their name as well as to provide them with appropriate information.

With the incorporation of smart retail technology, physical retailers are poised to be able to attract, occupy, and convert prospective visitors into shoppers. The technology allows them to display targeted promotional messages and pop-ups on screens in retail stores specific to customer preferences. For instance, PepsiCo utilized Bluetooth Low Energy beacons to send mobile vouchers to customers at just the right time to turn foot traffic into potential sales.

In recent years, a large number of innovative technologies have been developed and introduced in the retail space. IoT is one such revolutionary technology that has led to a significant transformation in operations of the retail sector. Several retailers are investing in technology to capitalize on the potential of the industry. For instance, Amazon introduced Amazon Go, a smart grocery store that utilizes IoT technology to provide customers with the experience of shopping with no checkout lines or cashiers.

IoT technology is slated to stay in the retail sector for a long time. However, data security with this technology may be at stake for retailers as well as customers. The rising number of cybersecurity attacks is raising concerns among retailers. The retail industry is a prime target for hackers as the retail environment provides them potential access to customer payment information by exploiting connected devices such as point of sale systems. Therefore, before deploying IoT technology, retailers need to understand the risk involved as well as measures to be taken to prevent this attack. The high investment involved in data security related to IoT devices is projected to hinder the growth of the market.

Application Insights

The visual marketing segment accounted for approximately 30.0% of the overall global revenue in 2017. There is a high demand for digital signage as an effective way to communicate with customers as well as to provide digital experience in brick-and-mortar stores. Digital signage is used in the in-store display videos, ads, or messages, which need to be conveyed to customers for improving engagement. As a result, visual marketing is anticipated to dominate the market throughout the forecast period.

The others segment, which includes analytics & robotics, is likely to post the highest CAGR of 25.3% during the forecast period. Increasing adoption of analytical solutions by retailers to understand their customers, improve business operations, augment profitability, and have a competitive edge over their competitors in both physical and e-commerce retail is contributing to the growth of the segment.

Furthermore, the potential use of robots for providing in-store customer service is estimated to boost the growth of the overall smart retail market. For instance, Pepper, developed by Softbank, is driven by Artificial Intelligence (AI) technology. It can chat and interact with customers, answer their questions, and give directions, which can help in improving in-store customer engagement and experience.

Solution Insights

On the basis of solution, the market has been bifurcated into hardware and software. The hardware segment dominated the market in 2017, accounting for over 68.0% of the overall market. Growing deployment of RFID, Bluetooth beacon, POS systems, and AR & VR devices to provide a seamless in-store shopping experience to customers is supplementing the growth of the segment.

Global smart retail market

The software segment is estimated to expand at a noteworthy CAGR during the forecast period. Burgeoning adoption of analytics software by retailers to understand specific customer needs and behavior to improve customer engagement and the shopping experience is one of the key factors stimulating the growth of the segment.

Regional Insights

The market in North America was valued at USD 3.93 billion in 2017. The region is expected to be the leading revenue contributor in the market throughout the forecast period. Strong presence of smart retail solution providers and heightened adoption of advanced ICT technology in the retail sector are poised to augur well for the growth of the regional market.

On the other hand, Asia Pacific is projected to emerge as the fastest-growing region in the market during the same period. Increasing deployment of smart retail solutions such as shopping guide robots, reception robots, intelligent dressing mirrors, and big data analytics in countries such as China and Japan is anticipated to stoke the growth of the regional market. For instance, Alibaba Group, an e-commerce giant in China, introduced its new retail concept by opening the Hema Supermarket, which is a fine integration of online and offline shopping. In Hema stores, similar to the cashier-less stores, Amazon Go, shoppers use their Alipay phone application to make payment for food.

Key Companies & Market Share Insights

There is intense competition in the market owing to the presence of a significant number of market players. Some of the prominent companies operating in the market are Intel Corporation; IBM; Samsung Electronics; Amazon; Google, Inc.; Microsoft Corporation; Softbank Robotics Holdings; Ingenico S.A.; Verifone Systems; NCR Corporation. Currently, players in the market are pursuing both inorganic and organic growth strategies to increase their market share.

For instance, NCR Corporation announced Horizon, a data-driven self-checkout consultancy and web-based analytics system for the retail sector. This consultancy analyzes data generated at self-checkout to provide actionable insights to retailers to improve store operation and checkout experience for customers.

Smart Retail Market Report Scope

Report Attribute


Market size value in 2020

USD 19.3 billion

Revenue forecast in 2025

USD 58.2 billion

Growth Rate

CAGR of 23.9% from 2018 to 2025

Base year for estimation


Historical data

2015 - 2016

Forecast period

2018 - 2025

Quantitative units

Revenue in USD million/billion and CAGR from 2018 to 2025

Report coverage

Revenue forecast, company ranking, competitive landscape, growth factors, and trends

Segments covered

Solution, application, region

Regional scope

North America; Europe; Asia Pacific; Latin America; Middle East & Africa

Country scope

U.S.; Canada; U.K.; Germany; China; India; Japan; Brazil; Mexico

Key companies profiled

Intel Corporation; IBM; Samsung Electronics; Amazon; Google, Inc.; Microsoft Corporation; Softbank Robotics Holdings; Ingenico S.A.; Verifone Systems; NCR Corporation

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Segments Covered in the Report

This report forecasts revenue growth at global, regional & country levels and provides an analysis of industry trends in each of the sub-segments from 2015 to 2025. For the purpose of this study, Grand View Research has segmented the global smart retail market report on the basis of solution, application, and region:

  • Solution Outlook (Revenue, USD Million, 2015 - 2025)

    • Hardware

    • Software

  • Application Outlook (Revenue, USD Million, 2015 - 2025)

    • Visual Marketing

      • Digital signage

    • Smart Label 

      • Smart beacon

      • Smart shelf

    • Smart Payment System

      • e - payment system

      • Mobile Payment application

      • POS system

    • Intelligent System 

      • Augment reality

      • Virtual reality

      • Smart carts

      • Interactive kiosk

      • Others

    • Others (Robotics, analytics)

  • Regional Outlook (Revenue, USD Million, 2015 - 2025)

    • North America

      • The U.S.

      • Canada

    • Europe

      • Germany

      • The U.K.

    • Asia Pacific

      • China

      • India

      • Japan

    • Latin America

      • Brazil

      • Mexico

    • MEA

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