Unified Communication (UC) & Business Headsets Market Report

Unified Communication (UC) & Business Headsets Market Analysis By Type (Wired, Wireless), By Region (North America, Europe, Asia Pacific, Latin America, MEA), And Segment Forecasts, 2018 - 2025

  • Published Date: Nov, 2017
  • Base Year for Estimate: 2016
  • Report ID: GVR-2-68038-243-3
  • Format: Electronic (PDF)
  • Historical Data: 2014 - 2016
  • Number of Pages: 73

Industry Insights

The global unified communication and business headsets size market was valued at USD 461.7 million in 2016 and is estimated to grow significantly over the next eight years. The increasing demand for mobility and portability has led to a surge in the adoption of UC-enabled devices that allow multitasking and convenience.

The unified communication technology offers several advantages to the customers, owing to its ability of simultaneously establishing connections with to multiple devices at different locations. Call centers are largely opting for UC and business headsets, owing to the increased productivity levels of employees and efficient communication with clients.

 U.S. UC and business headsets market

Currently, the demand for unified communications is high and is projected to grow at a faster pace over the forecast period. Customers are experiencing substantial benefits from smart devices that provide various services such as emails, instant messaging, web conferencing, webinars, and desktop sharing on a single platform.

Employers are opting for cost cutting strategies and seeking a reduction in requirement of office space by adopting work from home and BYOD policies. Thus, owing to these policies, employees require devices that eliminate external disturbances, for effective communication over calls, and maintain efficiency while performing office-related tasks.

Type Insights

Wireless headsets segment is estimated to emerge as the fastest-growing segment, owing to their ease of use. Headsets used for office purposes are lightweight and enabled with Wi-Fi and Bluetooth connection that allows employees to use headsets while away from office premises.

The wireless segment is expected to grow at a CAGR of 15.1% over the forecast period. These headsets incorporate the active noise cancellation feature, which is beneficial for employees serving at offices, where they are surrounded by colleagues indulged in the same activity.


 Europe UC and business headsets market

Currently, the wired type has the largest demand, in terms of volume, owing to the low-cost range of headphones. The sales of wired headsets reached 2,236.1 thousand units in the year 2016. The segment held the largest market share, owing to the simple plug & play application and affordability of these headsets.

Regional Insights

The Asia Pacific region dominated the market with sales of 1,315.2 thousand units in 2016. This can be attributed to the change in mind-set and a shift in the traditional pattern of using desk phones to headphones. The region includes several key players and has widespread awareness of technology among small and medium businesses. This has resulted in large-scale adoption of headsets across the region.

The emergence of favorable government policies and mandates is supporting the establishment of manufacturing plants in the Asia Pacific region. Several emerging economies, mainly China and India, are focusing on the development of infrastructure to boost several businesses and develop their economic position in the global marketplace. The government in India is supporting small and medium enterprises to adopt the latest technologies that boost output, thus, generating profits.

Competitive Insights

The prominent players dominating the market include ClearOne, Dell Technologies, Inc., Jabra (Subsidiary of GN Store Nord A/S), Logitech, Plantronics, Inc., and Sennheiser electronic GmbH & Co. KG, among others.

The key players in the industry are focusing on organic and inorganic growth strategies to maintain their position. For instance, in 2016, GN Store Nord A/S completed several acquisitions with Audigy, Vxi Corporation, and many other small firms in the market. Additionally, the company invested financial and human resources in research and development by forming teams dedicated to research in order to continue its organic development.

Report Scope



Base year for estimation


Actual estimates/Historical data

2014 - 2016

Forecast period

2017 - 2025

Market representation

Revenue in USD Million, Volume in Thousand Units, and CAGR from 2017 to 2025

Regional scope

North America, Europe, Asia Pacific, Latin America, and MEA

Country scope

U.S., Canada, UK, Germany, India, Japan, China, Brazil, and Mexico

Report coverage

Revenue forecast, volume forecast, company ranking, competitive landscape, growth factors, and trends

15% free customization scope (equivalent to 5 analyst working days)

If you need specific market information that is not currently within the scope of the report, we will provide it to you as a part of the customization

Segments Covered in the Report

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the industry trends in each of the sub-segments from 2014 to 2025. For the purpose of this study, Grand View Research has segmented the global UC and business headsets market based on types and regions:

  • Type Outlook (Revenue, USD Million; Volume, Thousand Units; 2014 - 2025)

    • Wired

    • Wireless

  • Regional Outlook (Revenue, USD Million; Volume, Thousand Units; 2014 - 2025)

    • North America

      • U.S.

      • Canada

    • Europe

      • UK

      • Germany

    • Asia Pacific

      • China

      • Japan

      • India

    • Latin America

      • Brazil

      • Mexico

    • Middle East & Africa

Key questions answered by the report
Request for Customization

Choose License Type

Single User - $4,950
Multi User (2-5) - $5,950
Enterprise Access - $7,950

Buy Chapters or Sections

Avail customized purchase options to meet your exact research needs:

  • Buy sections of this report
  • Buy country level reports
  • Request for historical data
  • Request discounts available for Start-Ups & Universities

Why Choose Us

  • Research support

    24/5 Research support

    Get your queries resolved from an industry expert.

  • Custom research service

    Custom research service

    Design an exclusive study to serve your research needs.

  • Quality assurance

    Quality assurance

    A testimonial for service in the form of BBB "A" Accreditation.

  • BBB Rating dandb
  • Information security

    Information security

    Your personal and confidential information is safe and secure.

  • grand view research PCI DSS complaint grand view research paypal verified