The global Unified Communications as a Service (UCaaS) market is poised for growth over the forecast period owing to rapid expansion and commercialization of information technology services. Unified Communications as a Service is one of the latest standard of integrated and ready-to-go services that enable the client to accelerate business processes and improve decision-making capabilities, thereby increasing productivity at comparatively lower costs. Emergence of Bring Your Own Device (BYOD) and enterprise mobility trends across different departments has resulted in the deployment of Unified Communications as a Service solution across several organizations. Moreover, increasing use of Server Message Block (SMB), a network file sharing protocol and the need for unified communications across the organization has also driven the Unified Communications as a Service market growth.
The Unified Communications as a Service is widely used across several segments including telecom and IT, logistics and transportation, consumer goods & retail, and BFSI (Banking, Financial Services and Insurance). Increasing demand and adoption in small and medium-sized business enterprise along with continuous service support with powerful collaboration tools is expected to drive the Unified Communications as a Service market growth. In addition, low cost of ownership and pay per use characteristics of the service are factors that drive the market demand globally. The technology can also be categorized on the basis of method of deployment that includes on-premise and hosted or cloud-based services. On-premise options, unlike cloud-based Unified Communications as a Service require less up-front investment and can be implemented almost immediately with greater scalability. The shifting trend towards cloud-based unified communications model from the conventional on-premises model is expected to positively impact the Unified Communications as a Service growth over the forecast period.
The global Unified Communications as a Service market can be categorized on the basis of service it offers and includes services as contact center services, telephony services, UC application services such as unified messaging & conferencing, and collaboration platform and services. Technological proliferation and other advanced technologies such as cloud-based access have made unified communications available for a wide range of end-users and organizations. However, the size of deployment infrastructure required along with related security issues are expected to hinder Unified Communications as a Service market growth.
Developed economies and commercial hubs such as North America, Europe, and Asia Pacific exhibit high demand for Unified Communications as a Service solution to support and improve their business processes. Moreover, untapped markets that include emerging countries such as Brazil, India, and other developing economies have witnessed high demand for Unified Communications as a Service modules and applications.
The key players in the Unified Communications as a Service market are Avaya, Alcatel-Lucent, British Telecom, Cisco, Computer Sciences Corporation (CSC), Hewlett Packard, IBM, Microsoft, Mitel Networks, Orange Telecom, Polycom, ShoreTel Inc., Sprint Nextel Corp., Telstra Corp. Ltd., Verizon Wireless, and Voss.
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