Awareness of risk management and the growing adoption of digital technologies for underwriting & claims processing are driving the insurance services category’s growth

Insurance Services Category - Procurement Intelligence

The insurance services category is expected to grow at a CAGR of 9.0% from 2023 to 2030. Changing economic conditions, consumer behavior, climate change and disasters, and regulatory frameworks are driving the growth of the category. Consumers are increasingly seeking convenience, customization, and transparency in insurance products. This has led to the rise of InsurTech companies that cater to these preferences. The increasing frequency and severity of natural disasters due to climate change have a direct impact on the insurance sector, particularly property and casualty cover. Insurers are adjusting their pricing and underwriting models in response to these risks.

Advancements in technology, such as data analytics, artificial intelligence, the Internet of Things, and blockchain, are transforming the insurance industry. These technologies enable insurers to better assess risk, streamline operations, and offer more personalized products and services. Data analytics opens up fresh possibilities, enabling insurers to enhance all aspects of the insurance value chain through data-informed decision-making. Additionally, it can assess customer risk, distinguishing reliable clients from those who may cause loss.

IoT devices enable insurers to enhance the efficiency of their insured policies by providing real-time monitoring. IoT development serves as a key IT solution within the insurance industry, facilitating various benefits such as improved customer experiences and the detection of fraudulent claims. The widespread adoption of IoT in the business sector is driven by its ability to minimize human errors, decrease the frequency of claims, and lower insurance loss rates.

The recent statistics in the category include:

• According to Marsh McLennan report, global commercial insurance pricing went up by 3% in the second quarter of 2023 as compared to the previous year.

• Cyber insurance pricing increased by 1% as compared to the prior quarter.

• According to Allianz Global Insurance 2023 report, global insurance premium income amounted to around USD 5.91 trillion in 2022.

Standardized platforms for sharing information facilitate efficient management of insurance claims across different regions, allowing for centralized file storage. The digital transformation of records enables the simplification of reports, aiding in the categorization of risks. It also promotes the integration of insurance services among entities that historically had limited interaction.

Contemporary technological advancements enable the development of an integrated information hub, allowing insurers, policyholders, and vendors to connect for data sharing and business transactions. Such a unified platform would streamline transactions by reducing the number of involved parties, thereby cutting administrative expenses, and simplifying enterprise-level data management.

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Insurance Services Sourcing Intelligence Highlights

• Insurance consumers have access to a wide range of options, creating a competitive environment that can drive down premiums and increase customer bargaining power. Buyers can easily access information about cover policies and pricing online, which empowers them to make informed decisions.

• The category is fragmented as corporate clients often have several insurance service providers to choose from. They can negotiate on pricing, types of cover offered, customization availability, claim-processing time, and others.

• Labor costs, IT costs, taxes & fees, utilities, rent, and others are some of the costs incurred in providing services.

• General and administrative costs, which generally include taxes, fees, and other legal charges, account for 30% of the operating cost. Taxes and legal charges may vary based on the location.

Insurance Services Procurement Intelligence Report Coverage

Grand View Research will cover the following aspects in the report:

• Market Intelligence along with emerging technology and regulatory landscape

• Market estimates and forecasts from 2022 to 2030

• Growth opportunities, trends, and driver analysis

• Supply chain analysis, supplier analysis with supplier ranking and positioning matrix, supplier’s recent developments

• Porter’s 5 forces

• Pricing and cost analysis, price trends, commodity price forecasting, cost structures, pricing model analysis, supply and demand analysis

• Engagement and operating models, KPI, and SLA elements

• LCC/BCC analysis and negotiation strategies

• Peer benchmarking and product analysis

• Market report in PDF, Excel, and PPT and online dashboard versions 

Cost Intelligence Highlights

Grand View Research has identified the following key cost components for the insurance services category:

• Labor Costs

• IT Costs

• Taxes & Fees

• Utilities

• Rent

• Others

Labor costs, IT costs, and taxes and fees form the largest cost components of the insurance service category.

List of Key Suppliers in the Insurance Services Category

• Allianz

• Manulife

• Cigna

• Humana

• AXA Insurance Company

• MetLife

• Zurich Insurance Company

• State Farm

• Nippon Life Insurance Company

• Generali Group