The global smart retail market size is estimated to reach USD 450.69 billion by 2033, registering a CAGR of 30.3% from 2025 to 2033, according to a new report by Grand View Research, Inc. The growth is attributed to the increasing adoption of the latest technologies, such as Virtual Reality (VR), Augmented Reality (AR), Artificial Intelligence (AI), and the Internet of Things (IoT), to enhance the in-store shopping experience, increasing investments in the retail industry, and growing preference for cashless transactions. Moreover, retailers are increasingly adopting analytical solutions to ensure a competitive edge over their competitors by improving business operations and better understanding their customers. The growing adoption of analytics, which can potentially augment profitability across physical and online stores, is anticipated to drive the growth of the market over the forecast period. The potential use of robots for in-store customer service is also expected to contribute to the market's growth.
The COVID-19 outbreak has significantly affected conventional retail, travel, and manufacturing businesses. However, it has opened new opportunities for healthcare, food delivery, e-commerce, smart retail, and online gaming. On the other hand, the supply chains are in jeopardy and product shortages are becoming evident due to the lockdowns imposed in various parts of the world. As consumers begin to lose trust, companies are finding new ways to cater to the changing customer expectations. Demand for smart retail is experiencing growth owing to lockdowns and social distancing rules by government bodies. Businesses that were earlier using offline retailing are now turning to digital operations. Though the majority of business sectors globally have experienced the negative effects of the pandemic; technologies such as smart retail can bring businesses back on track as it provides better safety and easy purchase for consumers.
The retail industry in North America and Europe is mature and highly competitive while Asia Pacific, Latin America, and the Middle East and Africa have been particularly decisive in driving the growth of the market. Economic growth and growing investments by retailers and international brands have changed the overall retail landscape. The rising customer spending, which accounts for more than two-thirds of the GDP, is especially encouraging for retailers. Additionally, the growing penetration rate of disruptive technologies, such as IoT, AI, VR, and AR, is also playing a niche role in reshaping the retail industry.
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Based on solution, the software segment is anticipated to register a highest CAGR over the forecast period. The market for this category is anticipated to develop with the growing adoption of software solutions among supermarkets, convenience stores, hypermarkets, and warehouse stores.
Based on application, the smart payment system segment is anticipated to observe a significant CAGR over the forecast period. The growing adoption of digital payments and preference among consumers for real-time payment systems is anticipated to boost the demand for the market.
Asia Pacific region is expected to grow with the fastest CAGR over the forecast period, owing to the growing digitalization in emerging economies such as India and Australia. The region is also home to many retailers increasingly adopting digital payment solutions to enhance their customer services.
Grand View Research has segmented the global smart retail market based on solution, application, and region:
Smart Retail Solution Outlook (Revenue, USD Billion, 2021 - 2033)
Hardware
Software
Smart Retail Application Outlook (Revenue, USD Billion, 2021 - 2033)
Visual Marketing
Smart Label
Smart Payment System
Intelligent System
Others
Smart Retail Regional Outlook (Revenue, USD Billion, 2021 - 2033)
North America
U.S.
Canada
Mexico
Europe
UK
Germany
France
Asia Pacific
China
India
Japan
South Korea
Australia
Latin America
Brazil
Middle East & Africa
UAE
Saudi Arabia
South Africa
List of Key Players in the Smart Retail Market
Amazon.com, Inc.
Cisco Systems, Inc.
Honeywell International Inc.
Huawei Technologies Co., Ltd.
IBM Corporation
Ingenico, Fiserv, Inc.
Intel Corporation
LG Display Co., Ltd.
NCR Corporation
NVIDIA Corporation
NXP Semiconductors
PAX Global Technology Limited
SAMSUNG
Verifone Systems
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