Medical Kiosk Market Size, Share & Trends Analysis Report By Type (Check-In-Kiosk, Payment Kiosk, Way Finding Kiosk, Telemedicine Kiosk, Self-service Kiosk), By Location, By Region, And Segment Forecasts, 2022 - 2030

Report Overview

The global medical kiosk market size was valued at USD 1.1 billion in 2021 and is expected to expand at a compound annual growth rate (CAGR) of 14.8% from 2022 to 2030. Medical kiosks are computerized units that perform a variety of functions, ranging from simple check-in to medication dispensing and health examination to virtual physician consultation. The industry is growing as AI-enabled kiosks gain popularity in the healthcare industry. In 2019, Ping An Good Doctor, a leader in the Chinese health-tech market, stretched its AI-based "One-Minute Clinics" to eight Chinese cities and provinces. The local community reacted positively to the single booth placed in a public space. In addition to being located in pharmacies and communities, "one-minute booths" have also been installed in businesses, including the Shanghai Volkswagen plant.

The implementation of health ATMs in hospitals can reduce the facility's expenses. Self-check-ins eliminate the need for the hospital to use paper, file the forms, and search through stacks of paperwork to locate a patient's information. In addition, it allows nurses to dedicate more time to patient care rather than administrative tasks.

For instance, inpatient expenditures of the Alliance for Integrated Care of New York (AICNY) decreased by 6% over the first three quarters of 2018. The installation of tele-triage kiosks in group homes for people with intellectual and developmental disabilities decreased ER visits by 11% and hospital admissions by 7%. Patients who utilize telemedicine kiosks are 80% less likely to visit the emergency room.

The rising prevalence of chronic diseases and shortage of physicians is creating a burden on the current healthcare workforce. The deployment of telemedicine solutions can help to address these challenges. Health kiosks can be used for virtual check-ups and consultations. This will reduce the work burden of physicians and help in significant cost savings.

It offers efficient and actionable solutions to the daily challenges faced by the healthcare industry, including increased waiting times, decreased patient satisfaction, and obsolete access control. According to a survey published at the National Center for Biotechnology Information, 96% of participants who completed a kiosk visit were satisfied with its use as an alternative to care, resulting in a decrease of 128 direct visits.

Rising government and private investment and CSR activities contribute to adopting health ATMs. For instance, in November 2020, Tata Trusts set up the Swasth Chandrapur, screening and awareness kiosk at the Government Medical College, Chandrapur. It will provide a free screening of diabetes, hypertension, breast, cervical and oral cancer, along with routine health check-ups for IPD and OPD patients.

COVID-19 Medical kiosk market impact: 10.4% increase from 2020 to 2021

The increasing adoption of digital health is anticipated to render high growth to the market. With the digitization of medical records, health ATMs can be utilized to retain patient information and reduce administrative time. Advancements in telemedicine platforms have boosted the shift of patients from conventional healthcare settings to out-of-hospital settings. Health kiosks are being increasingly deployed at various locations such as retail stores, pharmacies, offices, railway stations, and others. Thus, the growing number of installations in out-of-hospital settings is fueling the market growth.

Type Insights

The self-service kiosk segment held the dominant revenue share in 2021. The segment growth is expected to be driven by the increasing demand for online and instant services due to the penetration of touch screen technology across various industries. Furthermore, a positive response from consumers to self-service technologies is propelling the segment growth.

The telemedicine kiosk segment is anticipated to register the highest CAGR during the forecast period. They are expected to become an integral part of healthcare systems and programs in the coming years. It allows healthcare professionals to use communication technology to treat patients remotely. They can reduce patient treatment costs and unnecessary hospital visits and waiting times.

The payment kiosk segment is projected to witness significant growth during the forecast period. Acceptance of payments using biometrics and facial recognition through hospital kiosks has emerged as an important trend driving the growth of the segment. Furthermore, with the advent of 5G, hospitals will be able to process payments faster.

Location Insights

Based on location, the market is segmented into, hospitals, specialty clinics, pharmacies, and others. The hospitals segment accounted for the major portion of the market in 2021. High patient volumes and the increasing need to optimize workflow and reduce wait times are likely to favor the segment growth. Furthermore, increasing hospital investment in digital health technologies is augmenting the segment growth.

The specialty clinics segment is projected to witness considerable growth during the forecast period. The segment includes clinics such as sexual health and cancer clinics, where patients are referred from primary care and hospital department outpatient clinics. EDs are acute care centers, including accidents and EDs within hospitals. According to a study published in NCBI, sexual health was the most frequent condition handled by kiosks installed in specialty clinics. It is followed by breastfeeding, cancer, chronic kidney disease, HIV, mental health, and others.

The others segment is anticipated to witness significant growth during the forecast period. It includes locations such as corporate offices, supermarkets, academic institutions, bus & railway stations, and others. Increasing installations in public places to improve accessibility and the growing number of public-private partnerships are major factors fuelling the growth of the segment.

Regional Insights

North America held the largest revenue share in 2021. This is due to the strategic presence of major players, technological advancements, and growing demand for digital health. According to the 2020 Kiosk Marketplace Census Report, more than 50% of hardware manufacturers are based in the U.S. North America is regarded as the growth center for new technology-driven enterprise business models due to its start-up ecosystem and the rapid adoption of technology solutions by regional players. This is anticipated to provide growth opportunities in the region.

Europe accounted for the second largest market share in 2021. The rising prevalence of chronic diseases, strong government support, and increasing demand for virtual consultations are poised to surge the market. This region's robust economy is one of the primary reasons for implementing kiosk technology and its various applications. 

Asia Pacific is expected to be the fastest-growing regional industry owing to the increasing government investment in IT infrastructure and the growing number of digital health startups in the region. For instance, in September 2021, Fullerton Health, a provider of enterprise healthcare solutions, launched a telemedicine kiosk to support migrant workers in Singapore. This medical kiosk automatically dispenses medicines to users after the doctor signs the prescription in a remote consultation.

Key Companies & Market Share Insights

The market is highly fragmented with the presence of various players. Some of the key strategies that major companies are implementing to increase their market position include new product launches, mergers and acquisitions, and the incorporation of the latest technologies. For instance, in July 2021, imageHOLDERS, an interactive integrated kiosk solution company, launched the first touchless kiosk based on Ultraleap hand tracking technology for the COVID-19 pandemic. This no-touch approach reduces the risk of spreading bacteria that previously used to get accumulated while using self-service kiosks. Some prominent players in the global medical kiosk market include:

• Olea Kiosks Inc.

• Fabcon, Inc.

• Meridian Kiosks

• XIPHIAS Software Technologies

• RedyRef Interactive Kiosks

• imageHOLDERS

• KIOSK Information Systems

• Frank Mayer and Associates, Inc.

• Kiosks4business Ltd.

• DynaTouch Corporation

Medical Kiosk Market Report Scope

Global Medical Kiosk Market Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2017 to 2030. For this study, Grand View Research has segmented the global medical kiosk market report based on type, location, and region:

• Type Outlook (Revenue, USD Million, 2017 - 2030)

  • Check-In-Kiosk

  • Payment Kiosk

  • Way Finding Kiosk

  • Telemedicine Kiosk

  • Self-service Kiosk

• Location Outlook (Revenue, USD Million, 2017 - 2030)

  • Specialty Clinics

  • Hospitals

  • Pharmacies

  • Others

• Regional Outlook (Revenue, USD Million, 2017 - 2030)

  • North America

    • U.S.

    • Canada

  • Europe

    • U.K.

    • Germany

    • France

    • Italy

    • Spain

    • Netherlands

  • Asia Pacific

    • China

    • Japan

    • India

    • Australia

    • South Korea

  • Latin America

    • Brazil

    • Mexico

  • Middle East & Africa

    • South Africa

    • Saudi Arabia

    • Israel