GVR Report cover Smart Ticketing Market Size, Share & Trends Report

Smart Ticketing Market Size, Share & Trends Analysis Report By Component (Hardware, Software, Service), By Product (E-Ticket, Smart Parking System), By System, By End Use, By Region, And Segment Forecasts, 2019 - 2026

  • Report ID: GVR-4-68038-063-7
  • Number of Pages: 150
  • Format: Electronic (PDF)
  • Historical Range: 2015 - 2017
  • Industry: Technology

Report Overview

The global smart ticketing market size was valued at USD 11.3 billion in 2018 and is expected to register a CAGR of 14.9% from 2019 to 2026. An increase in the adoption of smart ticketing solutions by numerous public transportation companies across the globe is expected to propel the market growth over the forecast period. These solutions are efficient and cost-effective compared to paper-based or printed tickets. An increasing number of cashless transactions across the globe is further expected to drive the market growth.

The rising popularity of blockchain in smart ticketing is expected to drive market growth over the forecast period. Increasing demand for mobile apps and contactless bank cards for smart ticketing solutions is further anticipated to drive the global market. These ticketing solutions are compatible with existing smart systems and infrastructure and can hence be easily integrated with the ticketing systems.

U.S. smart ticketing Market

Smart ticketing solutions offer a convenient travel experience to passengers. Moreover, these solutions help improve customer engagement through a range of value-added services. These ticketing solutions enable access to a range of passenger data on the transport network, which can be used to improve customer experiences and services. The passenger data enables transport operators to securely and easily transfer ticket information from physical to virtual smart cards.

Numerous smart ticketing apps provide passengers with an intuitive interface to purchase, use, and manage tickets on a mobile device. Customers can also download tickets securely and quickly over the internet. The card management system solution manages smart cards and customer information to enable operators to issue new cards and also provide effective customer support. These cards enable passengers to securely book their tickets and make payments online.

Smart ticketing technology integrates back-office processing and analytics systems with smart cards, mobile applications, and web portals to deliver comprehensive solutions to local authorities and transport operators. This technology allows easy management of transaction data. Moreover, these ticketing solutions help travelers consolidate multiple tickets for all modes of transport. This, in turn, is expected to create growth opportunities for the market over the forecast period.

Smart Ticketing Market Trends

Smart ticketing is emerging as an innovative, efficient, easy-to-use, and cost-effective ticketing system for public transport operators as compared to the conventional paper-based ticketing systems. Smart ticketing envisages storing the ticket electronically on a microchip. Ticket wallet services enable transport operators to transition conveniently and securely from paper-based tickets to virtual smart cards. A ticketing app provides passengers with an interface to purchase and manage tickets through their mobile devices. RTD allows customers to download their traveling tickets online. HOPS help in managing the ticketing transactions and the security of transport operator devices. Smart cards are also used widely as they facilitate in ID applications, payments, and ticketing on multi-application, flexible, and secure platforms.

Smart ticketing is developing as an invention in the ticketing systems in the tourism industry. The system includes the electronic storage of travel tickets on microchips. Smart tickets provide an efficient and cost-effective way for travelers to manage their travels in trams, buses, and trains. Incumbents of the tourism industry are aggressively adopting smart ticketing systems as these systems are less prone to fraudulent activities, can potentially curb the delays induced due to queuing, ensure cashless payments, and speed up the boarding times. Smart ticketing systems can allow tourists to load the credit amount onto their tickets in advance. In the event of loss or theft, the credited amount can be recovered and transferred effortlessly to another smart card. In other words, smart ticketing can ensure security and convenience for tourists. The development of innovative smart ticketing solutions for the tourism industry is expected to propel the growth of the smart ticketing market over the forecast period.

The setup costs required to install the centralized framework for smart ticketing systems tend to be very high and can potentially restrain the growth of the market over the forecast period. While the software and hardware components together form the basis of smart transit systems; the software interface typically needs to be updated regularly in order to maintain compatibility with the latest technologies. The software interface of the smart ticketing system also tends to very expensive and simply adds to the setup costs associated with smart ticketing systems which is expected to hinder market’s growth.

Component Insights

Based on components, the market has been segmented into hardware, software, and service. The software segment is expected to witness significant growth over the forecast period. The smart card software is widely used for managing smart card or smart media lifecycle and applications. This software also automates customer interactions with customer service executives, which eventually helps effectively solve customer issues.

The service segment is expected to register the highest CAGR over the forecast period. Increasing digitalization in ticketing services to provide a more convenient travel experience to passengers is expected to contribute to the growth of the service segment over the forecast period. Ticketing as a Service (TaaS) calculates the correct fare and allows passengers to travel across multi-modal transport systems effortlessly.

Product Insights

Based on the product, the market has been segmented into e-kiosk, e-ticket, e-toll, request tracker, smart parking system, ticket machine, ticket validators, and others. The e-ticket segment dominated the market in 2018, owing to the increased use of e-tickets in sports events. E-tickets offer high security as compared to traditional paper tickets. The growth of this segment is also driven by the increasing adoption of smartphones across the globe.

The smart parking system segment is anticipated to register the highest growth over the forecast period. Rising advancements in smart parking technology have enabled vehicle drivers to pay parking fees using smart cards. Also, growing traffic congestion is fueling the demand for improved smart parking solutions. Numerous governments across the globe are investing in smart parking systems, which, in turn, is expected to create growth opportunities for these ticketing solutions over the forecast period.

System Insights

Based on the system, the market has been segmented into an open payment system, smart card, and near-field communication (NFC). The smart card segment dominated the market in 2018, owing to the increased use of online payment methods. These cards enable consumers to make reliable and secure payments. Moreover, continuous innovations for these cards help safeguard confidential information by preventing hacking or theft through card authentication and encryption.  They also offer several additional benefits; for instance, they are user-friendly and require minimum human intervention.

The near-field communication segment is expected to register the highest CAGR over the forecast period. Near-field communication systems ensure a secure means to make payments. These systems are widely used in various applications, such as making payments with a contactless card and storing tickets to access transportation gates and parking garages. This, in turn, is expected to propel the segment growth over the forecast period.

End-use Insights

Based on end-use, the smart ticketing market has been segmented into parking, sports and entertainment, transportation, and others. Smart ticketing solutions are widely used in transport networks that allow travelers to purchase, store, and validate transport tickets using their contactless credit cards or debit cards. These ticketing solutions offer various benefits, such as increased customer satisfaction, cost savings, and business intelligence. This, in turn, is expected to fuel the adoption of smart ticketing solutions, particularly in the transportation sector.

Europe smart ticketing Market

Sports and entertainment are expected to emerge as the fastest-growing end-use segment over the forecast period. In the sports industry, various event organizers are focusing on improving attendees’ ticketing experience by offering convenient and hassle-free options. Smart ticketing solutions help reduce the cash flow and waiting time of customers outside the stadiums. As a result, the sports industry is witnessing a rapid increase in the adoption of these ticketing solutions.

Regional Insights

Europe dominated the market in 2018 with market size of USD 4.1 billion. European governments are focusing on sustainable transport policies and the digitization of public transit. The growth of the European market can also be attributed to the presence of prominent market players such as Giesecke & Devrient GmbH, Gemalto NV, and Infineon Technologies AG in the region. Technological advancements have driven smart ticketing solutions companies to adopt technologies such as QR code, bar code, and NFC, ultimately resulting in increased adoption of these ticketing solutions. Furthermore, in March 2016, Vix Technology and Applied Card Technologies (ACT) were chosen for Manchester’s smart ticketing scheme. Applied Card Technologies (ACT) and Vix Technologies will now carry out smart ticketing services for Transport for Greater Manchester (TfGM). The companies were anticipated to offer smart ticketing services after the initial contract with Atos fell apart in 2015.

The Asia Pacific is expected to emerge as the fastest-growing regional market over the forecast period. Various market players are introducing smart ticketing solutions in the Asia Pacific region, owing to increasing government initiatives to use digital payment in emerging countries such as China and India. For instance, the Indian government has launched the Digital India program in the country. The primary objective of this initiative is to promote digital payment methods across the country. The upsurge of smartphone adoption in the Asia Pacific has also resulted in high demand for mobile-based ticketing applications. Moreover, the Japan Smart Community Alliance (JSCA) is promoting the development of smart technologies such as smart ticketing to enhance the sustainability of the citizens. Thus such initiatives are expected to drive the market’s growth over the forecast period.

Key Companies & Market Share Insights

Key vendors in the market include CPI Card Group Inc.; Cubic Corporation; Confidex Ltd.; Gemalto NV; Giesecke & Devrient GmbH; Infineon Technologies AG; and NXP Semiconductors. Market players are focusing on increasing their presence in the regional markets by offering integrated payment solutions through strategic partnerships with smart ticket operators and developers. Also, these companies are deploying connected devices and big data analytics to track passenger travel patterns. By tracking their travel patterns, operators can offer customized products and services.

New product development and collaborations are some of the key strategies adopted by market players to gain a competitive edge in the market. For instance, in March 2018, NXP Semiconductors collaborated with Google LLC. Under the collaboration, Google LLC planned to integrate NXP Semiconductor’s MIFARE contactless payment solution with Google Pay to improve the travel experience of customers by allowing them to purchase transport privilege on their phones. Vendors are consistently focusing on innovations to differentiate and personalize their solution offerings for potential customers. They are hence investing in R&D activities for innovating and updating products and ticketing solutions.

Smart Ticketing Market Report Scope

Report Attribute


Market size value in 2020

USD 14.4 billion

Revenue forecast in 2026

USD 33.7 billion

Growth Rate

CAGR of 14.9% from 2019 to 2026

Base year for estimation


Historical data

2015 - 2017

Forecast period

2019 - 2026

Quantitative units

Revenue in USD billion and CAGR from 2019 to 2026

Report coverage

Revenue forecast, company share, competitive landscape, growth factors and trends

Segments covered

Component, product, system, end-use, region

Regional scope

North America; Europe; Asia Pacific; Latin America; MEA

Country scope

U.S.; Canada; Germany; U.K.; China; India; Japan; Brazil

Key companies profiled

CPI Card Group Inc.; Cubic Corporation; Confidex Ltd.; Gemalto NV; Giesecke & Devrient GmbH; Infineon Technologies AG; NXP Semiconductors.

Customization scope

Free report customization (equivalent up to 8 analysts working days) with purchase. Addition or alteration to country, regional & segment scope.

Pricing and purchase options

Avail customized purchase options to meet your exact research needs. Explore purchase options

Segments Covered in the

The report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2015 to 2026. For this study, Grand View Research has segmented the smart ticketing market report based on component, product, system, end-use, and region:

  • Component Outlook (Revenue, USD Billion, 2015 - 2026)

    • Hardware

    • Software

    • Service

  • Product Outlook (Revenue, USD Billion, 2015 - 2026)

    • E-kiosk

    • E-ticket

    • E-toll

    • Request Tracker

    • Smart Parking System

    • Ticket Machine

    • Ticket Validators

    • Others

  • System Outlook (Revenue, USD Billion, 2015 - 2026)

    • Open Payment System

    • Smart Card

    • Near-field Communication

  • End-use Outlook (Revenue, USD Billion, 2015 - 2026)

    • Parking

    • Sports & Entertainment

    • Transportation

    • Others

  • Regional Outlook (Revenue, USD Billion, 2015 - 2026)

    • North America

      •  The U.S.

      • Canada

    •  Europe

      •  Germany

      • U.K.

    • Asia Pacific

      •  China

      •  India

      • Japan

    • Latin America

      • Brazil

    • Middle East & Africa

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