The BPM market is expected to reach USD 23.04 billion by 2024. This growth is attributed to the surging need for automation to reduce the product or service cost. In the Small and Medium-sized Enterprises (SMEs) and large enterprises, it is important to identify and prioritize the processes in order to re-engineer organizational processes. In the service industry, BPM solutions keep the entire process user-friendly and connected, which improves the quality of the service provided to the end-users.
Global BPM market, by region 2014 - 2024 (USD Million)
The BPM software centralizes the geographically dispersed resources and increases the operational efficiency of an organization. The cloud computing technology enables consumers to reap benefits associated with BPM solutions at a minimal cost. A major technological development in this industry is the gradual shift from linear management to holistic management and control. For instance, in the last decade, manufacturing and supply chain processes were only integrated as a linear process. However, the growing business necessity for cross-functional collaboration among all business functions led prominent developers to integrate all the major business functions, including accounting, finance, marketing & sales, manufacturing, supply chain management, and human resource.
The automation and process modelling solutions are the key factors for any organization to redesign their business. In 2015, the above-mentioned solutions accounted for more than 50% of the total market share, in terms of revenue. The growing demand for functional integration in SMEs is expected to catalyze the segment growth over the next few years.
There are two broad categories under which the BPM solutions are divided - integration-centric and human-centric solutions. The integration-centric solutions provide methodology improvements involving a high degree of interactions between applications and are used to automate system-intensive processes. The human-centric solutions focus on people-intensive, document-intensive, and decision-intensive processes.
The bed management and patient monitoring solutions are anticipated to propel the adoption of BPM solutions in the healthcare industry. The solutions are significantly deployed in the healthcare industry, primarily for bed management and for monitoring a patient’s progress in hospitals. The implementation of several healthcare-based regulations, including ObamaCare, is anticipated to increase the business process management market growth in the healthcare industry. The automated departmental management reduces the patient’s waiting time by multiple folds. Regulatory changes in the BFSI sector, for instance, the implementation of single Euro payments area regulations by the European Union to improve the cross-border payment, are projected to significantly increase the use of the BPM solution in banks. Furthermore, the ever-changing Basel III norms may also instigate financial organizations across the globe to implement this solution.
The industry has witnessed a higher adoption of the on-premise BPM software in the last decade. However, increased benefits offered by cloud-based solutions have led to an increased interest in the on-demand software-as-a-service offering from SMEs. The trend is likely to continue over the forecast period.
The SMEs are adopting BPM solutions to realign the entire business process in case of an increase in the size of an enterprise. The implementation of these solutions in SMEs is easier than in large enterprises. Large enterprises leverage BPM solutions in order to manage the enormous resources from numerous sources including websites, emails, and other intranet portals. The proper management of the aforementioned resources results in higher throughput, leading to increased productivity. The solution considerably decreases the need for micromanagement at the top management level, which is anticipated as one of the key reasons for its adoption across large enterprises.
North America dominated the market, in terms of revenue, representing more than 30% of the total market share in 2015. This is attributed to the continuously changing regulation in the healthcare sector, which requires changes in documenting the process and financial transactions carried out in hospitals and pharmacies.
The leading vendors providing integration-centric solutions include IBM Corp., Microsoft Corp., Oracle Corp., SAPSE, TIBCO Software (BusinessWorks), and webMethodsI. The key human-centric (people-intensive, document-intensive, and decision-intensive) solution providers include Appian Corp., Global 360, IBM Corp. (FileNet and Lombardi), BizFlow Corp., TIBCO Software (Staffware), EMC Corp., Pegasystems, Inc., and Ultimus.
The prominent vendors focus on expanding their expertise beyond their core competencies by enhancing their product and by following the inorganic growth way. Thus, it will decrease the clarity of the boundaries between categories. For instance, integration-centric vendors are taking steps to improve their support for human-centric activities and vice-versa.
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In contrast to its related industries like consumer electronics and semiconductors, the data center and communications infrastructure industry is expected to be more buoyant with continued strategic investments made to support the increased network traffic and data usage for remote working during the lockdown phase. From school closures necessitating students to use virtual offerings (Google Classroom ) to the governments using business analytics services (Power BI) for communicating virus updates, the demand for communication services and related infrastructure has witnessed an unprecedented rise amidst the global pandemic. Digital services including telemedicine are expected to remain popular even after the pandemic is contained, thereby ensuring strong growth in the communication infrastructure industry. The report will account for Covid19 as a key market contributor.