Interactive Kiosk Market Size, Share & Trends Report

Interactive Kiosk Market Size, Share & Trends Analysis Report By Type (Self-service Kiosks, ATMs), By Component (Hardware, Services), By End Use (BFSI, Healthcare), By Region (APAC, EU), And Segment Forecasts, 2022 - 2030

  • Report ID: GVR-3-68038-017-0
  • Number of Report Pages: 104
  • Format: PDF, Horizon Databook
  • Historical Range: 2017 - 2020
  • Forecast Period: 2022 - 2030 
  • Industry: Technology

Research Methodology

A three-pronged approach was followed for deducing the interactive kiosk market estimates and forecasts. The process has three steps: information procurement, analysis, and validation. The whole process is cyclical, and steps repeat until the estimates are validated. The three steps are explained in detail below:

Information procurement: Information procurement is one of the most extensive and important stages in our research process, and quality data is critical for accurate analysis. We followed a multi-channel data collection process for interactive kiosk market to gather the most reliable and current information possible.

  • We buy access to paid databases such as Hoover’s and Factiva for company financials, industry information, white papers, industry journals, SME journals, and more.
  • We tap into Grand View’s proprietary database of data points and insights from active and archived monitoring and reporting.
  • We conduct primary research with industry experts through questionnaires and one-on-one phone interviews.
  • We pull from reliable secondary sources such as white papers and government statistics, published by organizations like WHO, NGOs, World Bank, etc., Key Opinion Leaders (KoL) publications, company filings, investor documents, and more.
  • We purchase and review investor analyst reports, broker reports, academic commentary, government quotes, and wealth management publications for insightful third-party perspectives.

Analysis: We mine the data collected to establish baselines for forecasting, identify trends and opportunities, gain insight into consumer demographics and drivers, and so much more. We utilized different methods of interactive kiosk market data depending on the type of information we’re trying to uncover in our research.

  • Market Research Efforts: Bottom-up Approach for estimating and forecasting demand size and opportunity, top-down Approach for new product forecasting and penetration, and combined approach of both Bottom-up and Top-down for full coverage analysis.

  • Value-Chain-Based Sizing & Forecasting: Supply-side estimates for understanding potential revenue through competitive benchmarking, forecasting, and penetration modeling.

  • Demand-side estimates for identifying parent and ancillary markets, segment modeling, and heuristic forecasting.

  • Qualitative Functional Deployment (QFD) Modelling for market share assessment.

Market formulation and validation: We mine the data collected to establish baselines for forecasting, identify trends and opportunities, gain insight into consumer demographics and drivers, and so much more. We utilize different methods of data analysis depending on the type of information we’re trying to uncover in our research.

  • Market Formulation: This step involves the finalization of market numbers. This step on an internal level is designed to manage outputs from the Data Analysis step.

  • Data Normalization: The final market estimates and forecasts are then aligned and sent to industry experts, in-panel quality control managers for validation.

  • This step also entails the finalization of the report scope and data representation pattern.

  • Validation: The process entails multiple levels of validation. All these steps run in parallel, and the study is forwarded for publishing only if all three levels render validated results.

Interactive Kiosk Market Categorization:

The interactive kiosk market was categorized into four segments, namely component (Hardware, Software, Service), type (Automated Teller Machines, Retail Self-Checkout Kiosks, Self-Service Kiosks, Vending Kiosks), end-use (BFSI, Retail, Food & Beverage, Healthcare, Government, Travel & Tourism), and region (North America, Europe, Asia Pacific, Latin America, and Middle East & Africa).

Segment Market Methodology:

The interactive kiosk market was segmented into component, type, end-use, and region. The demand at a segment level was deduced using a funnel method. Concepts like the TAM, SAM, SOM, etc., were put into practice to understand the demand. We at GVR deploy three methods to deduce market estimates and determine forecasts. These methods are explained below:

Market research approaches: Bottom-up

  • Demand estimation of each product across countries/regions summed up to from the total market.

  • Variable analysis for demand forecast.

  • Demand estimation via analyzing paid database, and company financials either via annual reports or paid database.

  • Primary interviews for data revalidation and insight collection.

Market research approaches: Top-down

  • Used extensively for new product forecasting or analyzing penetration levels.

  • Tool used invoice product flow and penetration models Use of regression multi-variant analysis for forecasting Involves extensive use of paid and public databases.

  • Primary interviews and vendor-based primary research for variable impact analysis.

Market research approaches: Combined

  • This is the most common method. We apply concepts from both the top-down and bottom-up approaches to arrive at a viable conclusion.

Regional Market Methodology:

The interactive kiosk market was analyzed at a regional level. The globe was divided into North America, Europe, Asia Pacific, Latin America, and Middle East & Africa, keeping in focus variables like consumption patterns, export-import regulations, consumer expectations, etc. These regions were further divided into fifteen countries, namely, the U.S.; Canada; the UK; Germany; France; China; Japan; India; Singapore; Thailand; Indonesia; Malaysia; Vietnam; Australia; Brazil.

All three above-mentioned market research methodologies were applied to arrive at regional-level conclusions. The regions were then summed up to form the global market.

Interactive kiosk market companies & financials:

The interactive kiosk market was analyzed via companies operating in the sector. Analyzing these companies and cross-referencing them to the demand equation helped us validate our assumptions and conclusions. Key market players analyzed include:

  • Advanced Kiosks - Advanced Kiosks, a subsidiary of H32 Design and Development LLC, is a U.S.-based company specializing in the design, manufacturing, and development of self-service kiosks, digital signage, and software solutions. Founded in 2002 as a kiosk solution provider for CMD Industries, Advanced Kiosks has evolved into a leading player in the industry. The company distinguishes itself by offering custom-built hardware and software applications tailored to meet the specific needs of diverse sectors, including education, government, media and advertising, retail, travel, and healthcare. Noteworthy clients such as the University of Tennessee, U.S. Naval Academy Museum, VA Healthcare System, Texas Dairy Association, American Express, Harvard University, California State Parks, and the U.S. Army highlight the broad spectrum of industries benefiting from Advanced Kiosks' solutions. As of December 2019, the company has successfully shipped over 3,012 kiosks, and its global footprint extends to managing approximately 842 kiosks across 14 countries. This underscores Advanced Kiosks' commitment to providing personalized and innovative self-service solutions, contributing to enhanced customer experiences in an array of sectors worldwide.

  • Diebold Nixdorf, Incorporated - Diebold Nixdorf, Incorporated stands as a prominent information technology and service provider, specializing in integrated solutions that seamlessly connect physical and digital channels for enhanced efficiency, security, and convenience. With a global footprint, the company plays a pivotal role in powering the daily operations and elevating consumer experiences for retailers and banks across the globe. Diebold Nixdorf focuses on delivering comprehensive information technology and services, catering to various industries, with a particular emphasis on banking services such as open banking, digital banking, and self-service/ATM solutions. Additionally, the company extends its expertise to consumer-centric retailing and self-service retail solutions. Differentiating itself in a competitive landscape, Diebold Nixdorf offers innovative solutions leveraging advancements in biometric authentication, advanced security, contactless transactions, mobile connectivity, IoT, and cloud computing. By providing integrated business solutions encompassing branch life-cycle management, self-service fleet management, and ATM as-a-service capabilities, Diebold Nixdorf remains at the forefront of technological innovation. As of December 2019, the company's global presence spanned over 100 countries, covering North America, Europe, Asia Pacific, Latin America, and the Middle East & Africa.

  • Embross - Embross, headquartered in Canada, stands as a leading designer, manufacturer, and service provider specializing in self-service automation technology solutions tailored for airlines, airports, and the ticketing service industry. The company's diverse portfolio encompasses self-service kiosks, self-baggage drop kiosks, and innovative software solutions. In addition to its cutting-edge technology offerings, Embross provides a range of services, including design, monitoring, project management, and consulting. Notably, the company shifted its headquarters from Australia to Toronto following the acquisition of IBM's Global Business Services, Travel & Transportation division in 2015. Despite this shift, Embross continues to collaborate with IBM under a new framework, aiming to jointly design, manufacture, and deliver versatile multichannel solutions, spanning cloud, mobile, and self-service hardware and applications. Embross has made a significant global impact, deploying over 25,000 kiosks across more than 100 airports worldwide. Among its prominent clients are JetBlue, Ottawa Airport in Canada, Emirates in Dubai, Alitalia in Rome, the U.S. Postal Service, and Vancouver Airport. The Emross Kiosk Manager effectively monitors over 17,000 devices deployed across a vast network of airports, emphasizing the company's commitment to cutting-edge self-service solutions.

  • IER - IER, a subsidiary of the Bolloré Group, stands as a prominent designer, manufacturer, and marketer specializing in self-service check-in and boarding solutions primarily tailored for the transportation sector. The company extends its expertise to major passenger transport networks, including air and train services. IER's offerings also encompass comprehensive tracking, identification, and mobility solutions relevant to logistics and similar industries. In addition to its core focus on transportation, the company provides GPS tracking systems and barcode & RFID solutions to the transportation and logistics sector. Moreover, IER serves local and central government agencies by delivering interactive kiosks for applications related to parking and traffic management. The company diversifies its portfolio by developing electric charging points, identification and geolocation systems, along with kiosk terminals specifically designed for the car-sharing industry. Beyond its product offerings, IER provides essential services such as project management, supervision and support, as well as maintenance and support to its clients. With a global presence spanning Europe, North America, and the Asia Pacific region, IER remains committed to delivering cutting-edge solutions that enhance the efficiency and convenience of transportation and related sectors.

  • Kiosk Information Systems - Kiosk Information Systems (KIS), now under the umbrella of Posiflex Technology post its acquisition in August 2016, is a prominent U.S.-based entity specializing in the design, manufacture, and integration of self-service solutions. Recognized for its adaptability, KIS not only offers an array of standard products but also excels in tailoring designs to meet specific client requirements, managing the entire process from deployment to integration and commissioning. With a vast global presence, the company has successfully deployed approximately 200,000 kiosk units across diverse sectors, including retail, healthcare, banking, smart locker systems, and border security. Operating within ISO9001:2008- and ISO14000-certified facilities, covering 115,000 square feet, KIS boasts a product development and manufacturing setup equipped with a plant engineering lab for streamlined product testing and certification. Catering to varied industries such as retail, hospitality, healthcare, financial services, entertainment, and advertising, KIS ensures its offerings align with the latest guidelines, including the Americans with Disabilities Act (ADA) and the European Disability Access Act, emphasizing accessibility and inclusivity in its cutting-edge solutions.

  • Meridian Kiosks - Meridian Kiosks, based in the United States, specializes in the comprehensive spectrum of self-service technology, encompassing design, production, integration, and deployment. As a company committed to excellence, Meridian operates ISO 9001:2008-certified manufacturing facilities strategically positioned in the U.K., China, and Australia, ensuring global reach. With a dedicated software development lab in Ontario, Canada, and seven integration facilities worldwide, Meridian is at the forefront of delivering tailored indoor and outdoor self-service solutions. These solutions span various industries and sectors, including automotive, real estate, retail, hospitality, transportation, healthcare, and government. The company's unwavering commitment to quality is evident through its strategic alliances with renowned entities such as Intel Corporation, Hewlett-Packard Enterprise Development LP, Microsoft Corporation, Avaya, Inc., ZIH Corp., and Storm Technologies. This network of partnerships underscores Meridian's position as a leading player in the self-service technology domain, offering cutting-edge solutions that meet the diverse needs of its clientele.

  • NCR Corporation - NCR Corporation stands as a prominent omnichannel technology and solution provider, operating across four key segments: Banking, Retail, Hospitality, and Other. Renowned for its global presence, the company spans North America, South America, Europe, Africa, the Middle East, Asia, Australia, and Oceania. NCR specializes in providing interactive kiosk solutions that empower businesses worldwide to connect, interact, and transact with their customers effectively. Offering a comprehensive range of hardware, software solutions, and services, NCR facilitates nearly 700 million transactions daily across diverse industries. The company's software solutions cater to small businesses and various sectors, including retail, hospitality, financial services, and cash management. NCR's service offerings encompass preparation, staging, installation, implementation, and ongoing maintenance and support. With its extensive portfolio, NCR plays a pivotal role in enabling businesses to engage and conduct transactions seamlessly with a vast international customer base through its innovative self-service solutions.

  • REDYREF - REDYREF is a prominent manufacturer and developer specializing in interactive kiosks and software solutions. The company excels in crafting customized interactive kiosks and digital signage with advanced features like electronic building directories, automated driver's license testing, and visitor access tracking. In addition to manufacturing these innovative kiosks, REDYREF offers clients the flexibility to tailor their solutions, incorporating add-ons such as wayfinding software and digital signage. With a focus on product development and deployment, the company serves diverse industries, including hospitality, retail, government, and healthcare. REDYREF's interactive kiosk systems boast user-friendly interfaces, coupled with attributes like upgradability, durability, and visual appeal, all contributing to cost-effective maintenance. While the company primarily serves customers in North America, its solutions find applications across various sectors, including hospitals, offices, and universities. REDYREF stands as a key player in delivering cutting-edge interactive kiosk technology tailored to meet the unique requirements of its clients in the North American region.

  • Slabb Inc. - Slabb Inc. is a manufacturer of self-service and interactive kiosks. The company has production facilities in Phoenix (Arizona, U.S.), Tulsa (Oklahoma, U.S.), Mainland China (People's Republic of China), and Dover (Kent, South East England). It has set up distribution centers and contracted warehouses in the U.S. to supply products and provide support & services to clients. The company offers various types of kiosk solutions such as fundamental models and customized solutions that are uniquely designed to suit the specific needs of a client. The company offers interactive kiosks such as medical kiosks and micro-market solutions for a wide range of applications. It offers freestanding, outdoor, wall mount, countertop, informational, selfservice check-in/out, printing, financial, government, and retail kiosks in addition to advertising & interactive signage and OEM solutions. The company also supplies kiosk hardware, custom kiosk software, and accessories for self-service, employee, airport, bill payment, restaurant, check-in, HR, and scanning kiosks. Moreover, it provides leasing, installation, maintenance, and support services. The company serves organizations operating in various sectors worldwide.

  • ZEBRA Technologies Corporation - ZEBRA Technologies Corporation stands as a prominent global manufacturer and distributor of Automatic Identification and Data Capture (AIDC) products, operating through two key segments-Enterprise Visibility & Mobility (EVM) and Asset Intelligence & Tracking (AIT). The company plays a pivotal role in empowering consumers to design and implement cutting-edge customer interaction solutions. ZEBRA Technologies offers a diverse array of printing and scanning products, encompassing barcode scanners, printers, RFID scanners, OEM scan engines, private labels, interactive kiosks, and mobile computers. Positioned at the forefront of technological innovation, the company's solutions provide real-time visibility into products, people, and physical assets, facilitating accurate tracking of movements and optimized resource allocation. ZEBRA Technologies serves an expansive range of industries, including retail, e-commerce, healthcare, manufacturing, transportation & logistics, energy & utilities, and hospitality. With a global footprint spanning North America, Europe, Asia Pacific, Latin America, and Europe, the company's offerings contribute to elevating productivity and efficiency levels for clients across diverse sectors.

Value chain-based sizing & forecasting

Supply Side Estimates

  • Company revenue estimation via referring to annual reports, investor presentations, and Hoover’s.

  • Segment revenue determination via variable analysis and penetration modeling.

  • Competitive benchmarking to identify market leaders and their collective revenue shares.

  • Forecasting via analyzing commercialization rates, pipelines, market initiatives, distribution networks, etc.

Demand side estimates

  • Identifying parent markets and ancillary markets

  • Segment penetration analysis to obtain pertinent

  • revenue/volume

  • Heuristic forecasting with the help of subject matter experts

  • Forecasting via variable analysis

Interactive Kiosk Market Report Objectives:

  • Understanding market dynamics (in terms of drivers, restraints, & opportunities) in the countries.

  • Understanding trends & variables in the individual countries & their impact on growth and using analytical tools to provide high-level insights into the market dynamics and the associated growth pattern.

  • Understanding market estimates and forecasts (with the base year as 2021, historic information from 2017 to 2020, and forecast from 2022 to 2030). Regional estimates & forecasts for each category are available and are summed up to form the global market estimates.

Interactive Kiosk Market Report Assumptions:

  • The report provides market value for the base year 2021 and a yearly forecast till 2030 in terms of revenue/volume or both. The market for each of the segment outlooks has been provided on region & country basis for the above-mentioned forecast period.

  • The key industry dynamics, major technological trends, and application markets are evaluated to understand their impact on the demand for the forecast period. The growth rates were estimated using correlation, regression, and time-series analysis.

  • We have used the bottom-up approach for market sizing, analyzing key regional markets, dynamics, & trends for various products and end-users. The total market has been estimated by integrating the country markets.

  • All market estimates and forecasts have been validated through primary interviews with the key industry participants.

  • Inflation has not been accounted for to estimate and forecast the market.

  • Numbers may not add up due to rounding off.

  • Europe consists of EU-8, Central & Eastern Europe, along with the Commonwealth of Independent States (CIS).

  • Asia Pacific includes South Asia, East Asia, Southeast Asia, and Oceania (Australia & New Zealand).

  • Latin America includes Central American countries and the South American continent

  • Middle East includes Western Asia (as assigned by the UN Statistics Division) and the African continent.

Primary Research

GVR strives to procure the latest and unique information for reports directly from industry experts, which gives it a competitive edge. Quality is of utmost importance to us, therefore every year we focus on increasing our experts’ panel. Primary interviews are one of the critical steps in identifying recent market trends and scenarios. This process enables us to justify and validate our market estimates and forecasts to our clients. With more than 8,000 reports in our database, we have connected with some key opinion leaders across various domains, including healthcare, technology, consumer goods, and the chemical sector. Our process starts with identifying the right platform for a particular type of report, i.e., emails, LinkedIn, seminars, or telephonic conversation, as every report is unique and requires a differentiated approach.

We send out questionnaires to different experts from various regions/ countries, which is dependent on the following factors:

  • Report/Market scope: If the market study is global, we send questionnaires to industry experts across various regions, including North America, Europe, Asia Pacific, Latin America, and MEA.

  • Market Penetration: If the market is driven by technological advancements, population density, disease prevalence, or other factors, we identify experts and send out questionnaires based on region or country dominance.

The time to start receiving responses from industry experts varies based on how niche or well-penetrated the market is. Our reports include a detailed chapter on the KoL opinion section, which helps our clients understand the perspective of experts already in the market space.

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