The global patient engagement solutions market size was valued at USD 12.86 billion in 2018 and is expected to expand at a CAGR of 20.43% over the forecast period. High prevalence of chronic disease coupled with focus of patients on self-managing care is expected to contribute to the demand. Growing medical tourism coupled with the rising use of cloud-based networking models and investments in healthcare IT, in developing nations, are anticipated to further propel the growth.
Favorable government legislations and awareness initiatives are anticipated to drivers the market. For instance, the Readmission Reduction Program initiated by the Centers for Medicare and Medicaid Services (CMS) inspires the providers to be actively involved in patient engagement solutions with the objective of containing the readmission rates while providing better inpatient services.
The Affordable Care Act (ACA) further promotes the growth of the market by introducing programs, such as the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), at hospitals to conduct surveys that gather information with respect to patient satisfaction associated with hospital care and services. This serves as a tool for standardized measurement of the quality of care administered at hospitals.
Increased patient participation achieved through such engagement efforts would impact health outcomes and subsequently enhance the healthcare delivery of the present medical system. Technological advancements, access to big data, and rise of consumerism in healthcare are the major factors which could drive the demand for patient engagement solutions in various organizations.
Adoption of home care and shift from volume- to value-based care is also expected to contribute to the patient engagement solutions market growth. For Instance, according to a 2015 survey conducted by Deloitte for U.S. consumers, 62.0% consumers were comfortable in online consultation with healthcare providers. The trend is similar in other developed countries which highlights the increase in adoption of home and virtual care.
On the basis of delivery mode, the market is categorized into on premise, web-based, and cloud-based solutions. The web-based delivery segment held the largest market of over 75.0% in 2018. Web based portals help provide more solutions to healthcare solutions to the patients. Therefore, the use of web based portals is increasing at a significant rate.
However, the cloud-based segment is expected to exhibit the highest CAGR of over 20% during the forecast period, owing to affordability, scalability, and flexibility of the systems. For instance, the YourCareLink interface engine by YourCareUniverse, Inc., allows fast, safe, and accurate data transfer. Moreover, high amount of data can be stored on such platforms and this data is available irrespective of the patient’s location resulting in patient satisfaction and improved clinical outcome.
Based on components, the market is segmented into software, hardware, and services. This segment helps in understanding the technological aspect of patient engagement solutions. The Healthcare Information and Management Systems Society (HIMSS), helps maintain the security of patient information which enables safe information exchange. The software segment is further classified into standalone and integrated software. Whereas, the services segment is classified into education, consulting, and implementation.
The software segment accounted for almost 20.0% market share in 2018. These components find application in healthcare organizations to home healthcare, and hence, accounts for the largest market share. The services include consulting, implementation, education, and others. This segment is also expected to showcase lucrative growth over the forecast period. Service is one of the crucial parts for effective operation of patient engagement solutions.
On the basis of end use, the market is categorized into payers, providers, and individual users. The individual users segment is projected to register significant growth attributable to the increasing use of mobile medical services. However, providers held the largest market share in 2018 and is anticipated to exhibit a rapid CAGR of over 20.7% over the forecast period, attributed to the greater demand to maintain the competitive edge in the market.
Healthcare institutions are provided with an option of adopting fully fledged patient engagement systems from third party private organizations thereby resulting in increased outsourcing of private patient engagement solutions. This factor along with rising awareness is acting as a key contributing factor driving the overall growth during the forecast period.
On the basis of application, the market has been classified into health management, home healthcare management, financial health management, and social health management. The home healthcare management segment is estimated to witness the fastest growth owing to the rising demand for home-based healthcare.
On account of considerable decrease in life expectancy stemming from unhealthy lifestyles, the health management segment is expected to grow at a faster pace in North America. In 2015, the Commonwealth Fund revealed that despite spending USD 10,000 per person, the life expectancy rate was considerably low in U.S. thereby propelling the need for health management products.
The therapeutic segment is classified into chronic diseases, fitness, women’s health, mental health, and other areas. The chronic diseases segment is expected to lead with about 45.0% market share in terms of revenue. Increasing prevalence of chronic diseases such as diabetes, AIDS, and cancer coupled with the rise in geriatric and infant population, the market is anticipated to witness lucrative growth over the forecast period. Rising awareness among the patients for self-care and fitness is also expected to fuel the demand.
North America held the largest market share of over 40.0% in 2018. Increasing investments in healthcare IT coupled with rising demand for mobile healthcare options contributed to greater revenue generation in this region.
Demand for efficient healthcare delivery and advanced healthcare solutions is expected to drive the market growth in Europe. Publically funded systems, such as the National Health Services (NHS) in U.K. and policies including the Dossier Medical Personnel in France are likely to propel the regional market. For instance, health system in U.K. is also adopting digital technologies like making NHS paperless by 2020 and providing patient access to EHR by 2018. Digital technologies such as tele-health, e-health and m-health, EMR, and social media are expected to witness grow and further fuel the regional growth.
Asia Pacific is anticipated to experience the fastest growth over the forecast period largely due to the increasing disposable income, rising geriatric population, and the demand for improved healthcare solutions.
Some established players include Allscripts Healthcare Solutions, Inc.; Phytel, Inc.; Orion Health Ltd.; Athena Health, Inc.; McKesson Corporation; Cerner Corporation; Lincor Solutions Ltd.; Medecision, Inc.; and YourCareUniverse, Inc.
Owing to the increasing competition and demand for mobile healthcare, the players engage in developing new products that are expected to boost the growth. Companies offer various innovative products, such as interactive educational tools, digital care plans, chronic diseases management applications, and virtual health coaches.
Base year for estimation
Actual estimates/Historical data
2015 - 2017
2019 - 2026
Revenue in USD Million & CAGR from 2019 to 2026
North America, Europe, Asia Pacific, Latin America, MEA
Revenue forecast, company share, competitive landscape, growth factors and trends
U.S., Canada, U.K., Germany, France, Italy, Spain, Japan, China, India, Brazil, Mexico, Argentina, Columbia, South Africa, Saudi Arabia, and UAE
15% free customization scope (equivalent to 5 analyst working days)
If you need specific information, which is not currently within the scope of the report, we will provide it to you as a part of customization
This report forecasts revenue on global, regional, and country level and provides an analysis of the latest industry trends in each of the sub-segments from 2015 to 2026. For the purpose of this study, Grand View Research has segmented the global patient engagement solutions market report on the basis of delivery type, component, application, therapeutic area, end use, and region:
Delivery Type Outlook (Revenue, USD Million, 2015 - 2026)
Component Outlook (Revenue, USD Million, 2015 - 2026)
Application Outlook (Revenue, USD Million, 2015 - 2026)
Home Healthcare Management
Financial Health Management
End Use Outlook (Revenue, USD Million, 2015 - 2026)
Therapeutic Area Outlook (Revenue, USD Million, 2015 - 2026)
Regional Outlook (Revenue, USD Million, 2015 - 2026)
Avail customized purchase options to meet your exact research needs:
Get your queries resolved from an industry expert.
Design an exclusive study to serve your research needs.
A testimonial for service in the form of BBB "A" Accreditation.
Your personal and confidential information is safe and secure.
"The quality of research they have done for us has been excellent..."