GVR Report cover Revenue Assurance Market Size, Share & Trends Report

Revenue Assurance Market Size, Share & Trends Analysis Report By Component (Software, Services), By Deployment Model (On-premise, Cloud), By End-use, By Region, And Segment Forecasts, 2023 - 2030

  • Report ID: GVR-4-68038-690-5
  • Number of Pages: 214
  • Format: Electronic (PDF)
  • Historical Range: 2017 - 2021
  • Industry: Technology

Revenue Assurance Market Size & Trends

The global revenue assurance market size was valued at USD 5.11 billion in 2022 and is anticipated to grow at a compound annual growth rate (CAGR) of 11.5% from 2023 to 2030. Revenue assurance is the process that an operator uses to ensure that revenues for the services provided to customers and third parties are precisely billed, accounted for, and fully collected. It is an umbrella term that describes the activities that a company conducts to ensure that its procedures and processes reduce revenue leakage. Leakages occur when revenue that the company has earned and services rendered to the customers are lost on their way to the billing systems, and the customer never gets debited. Therefore, the increasing incidence of revenue leakages is one of the prominent factors expected to drive the market over the forecast period.

U.S. revenue assurance market size and growth rate, 2023 - 2030

Changes occurring in the internal customer priorities, a mismatch between component expectations and deliverables due to implementation issues or poor communication, and unknown or unforeseen invoicing and billing errors are some of the reasons that lead to revenue leakage. Revenue assurance promises to help telecom providers obtain revenue for services they are offering but are unable to charge due to ineffective back-office practices, such as record maintenance, regulatory compliance, and accounting. Relatively modest costs and quick payback make revenue assurance a more compelling option for carriers to improve profits compared with acquiring new customers or expanding into new markets. With cost and revenue leakages arising across the operator’s business, it is essential to focus on recognizing the cause of revenue leakages, measuring their enormity, and holistically addressing them.

With the adoption of new access and service delivery technologies and incessantly changing offerings, service providers are continually confronted with revenue leakage difficulties, irrespective of the increased awareness of the necessity of revenue assurance. Lack of transparency is one of the potential causes of revenue loss that impedes an organization’s ability to deploy effective strategies to reduce risks. Through the identification and prioritization of risk factors using revenue assurance components, organizations can develop and implement effective policies, processes, and controls that help mitigate revenue loss and significantly improve financial performance. As a result, awareness of the severe impacts of revenue leakages is likely to elevate the demand for revenue assurance components and services over the forecast period.

The rising introduction of advanced technologies and products lag in reconciliations, and poor coordination between teams are leading to a rise in demand for network elements at a massive rate. The introduction of new technologies and the arrival of over-the-top (OTT) services intensifies competition, even in national markets, from players with extremely disruptive business models. The market is highly competitive, resulting in the presence of multiple options for customers to choose from. It has encouraged operators to capitalize on state-of-the-art products and technologies. These new services, together with tiered and bundled product plans and flat rates, have fueled the demand for billing and OSS and BSS systems. Billing and collection, which were relatively straightforward exercises, have now turned out to be complicated. It has further resulted in demand for revenue assurance for ensuring that everything that should be paid and billed for is done at the right time, for all services across all cost and revenue streams in a simplified manner. It, in turn, is expected to boost the growth of the overall market in the foreseeable future.

Technological advancements in revenue assurance are likely to provide opportunities for the market over the forecast period. New technologies, including cloud, 4G/5G, IoT, and SDN/NFV, are creating opportunities for operators to launch new business models and services but are also allowing for new instances of fraud to arise. Conventional systems need to keep up with the complexities of a modern mobile environment, which has paved the way for revenue leakage and erosion of potential profits. The introduction of advanced technologies and mechanisms, such as real-time revenue assurance, is anticipated to boost market growth in the years to come.

Component Insights

The software segment accounted for the largest revenue share of 63.1% in 2022. It is attributed to the availability of highly flexible and innovative revenue assurance software. The distinctive process-driven methodology of this software aids service providers and enhances their business and financial performance significantly by efficiently identifying revenue leakages within the desired network. It allows traffic to be monitored, highlighting all irregularities that could direct an inappropriate use of services, delivering a flexible, easy-to-use environment for the control of apprehensive events, and allowing an automatic pause of specific services to be instigated if specific conditions arise.

The service segment is expected to expand at the fastest CAGR of 13.6% during the forecast period. This segment is further segregated into planning and consulting, operations and maintenance, system integration, and managed services. Several end-use verticals across the globe are progressively adopting revenue assurance software as well as services to reduce the effects of revenue leakages. The growing need for an organization to understand the potential impact of revenue leakage in business is driving the segment. The planning and consulting services in revenue assurance help the service providers identify the affected areas more accurately, thereby helping them streamline the process to avoid further losses.

Deployment Insights

The cloud segment accounted for the largest revenue share of 52.0% in 2022 and is expected to expand at the fastest CAGR over the forecast period. A paradigm shift from on-premise to cloud is set to create varied opportunities in the market in the years to come. Cloud enables operators to gain access to high speed, agility, and effective management of revenue and fraud. For instance, WeDo Technologies is engaged in providing components for revenue assurance and fraud management and continues to invest in its cloud-based components, reinforcing its commitment to enable telecom operators to protect their revenues and minimize fraud.

The on-premise segment is expected to witness significant growth over the forecast period. The growth of this segment is mainly attributed to the exceptional security it provides. In an on-premise deployment, critical data can be stored with no third-party access. Although the cloud model has grown in popularity, on-premise components may continue to serve the business needs of several organizations effectively. On-premise or cloud deployment both demand data security. Therefore, security is the primary concern for many organizations. As a result, an on-premise environment is preferred over a cloud regardless of some of its drawbacks and high costs.

End-use Insights

The telecom segment held the largest revenue share of 36.6%  in 2022 and is expected to expand at the fastest CAGR over the forecast period. It is attributed to the increasing incidences of telecom fraud, which is one of the key reasons for revenue leakages in the telecom industry. For instance, according to the Fraud Loss Survey conducted by the Communications Fraud Control Association (CFCA), telecom operators lose USD 29.2 billion annually, which is equal to 1.27% of the worldwide telecom revenues, to numerous revenue frauds. Apart from fraud, which is a huge cause, revenue leakage also takes place from communication gaps in planning, inferior systems coordination, poor processes, new products, and incorrect call detail records & tariffs, which are not properly endorsed.

Global revenue assurance market share and size, 2022

Telecom giants have long been hassled with revenue leakages. With the growing competition from merging media like the internet, telecom products must incorporate faster as well as better technology to match the necessary standards set by the regulatory bodies. Globally, nowadays, telecom service providers are dealing with problems of revenue leakage, compliance complexities, customer dissatisfaction, and billing errors. As a result, there has been a massive demand for revenue assurance in the telecom industry.

The BFSI sector is anticipated to witness healthy growth over the forecast period. Revenue leakage occurs in almost all areas of a bank. Both commercial and retail customers could be contributing to the loss of income. The implementation of revenue assurance projects is achieving great results in the banking industry, thereby providing several market growth opportunities.

Regional Insights

North America dominated the market and accounted for the largest revenue share of 30.5% in 2022. It is attributable to the U.S., owing to its favorable business environment, and strong consumer support that continues to boost innovative projects and technology spending. Revenue assurance has been witnessing growing empowerment and visibility in the region owing to the strong telecom sector and rising awareness regarding the influences of revenue leakages on an organization’s overall profitability. Additionally, the BFSI sector represented the second-largest revenue assurance market in 2022. Loss of banking income or fees from inconsistent practices, poor pricing controls, and lack of attention to detail often lead to revenue leakages in the banking industry. When banks and financial establishments lack consistent observance of a pricing structure with clear pricing communication, revenue leakage occurs, and price confusion reigns.

Revenue Assurance Market Trends, by Region, 2023 - 2030

Asia Pacific is expected to expand at the fastest CAGR of 15.2% during the forecast period. The market in the region is mainly driven by increased demand for cloud-based services from small and mid-sized companies. Digital transformation is catching up in the region at an accelerated pace, and this will continue to drive significant investments in new and advanced technologies. In addition, the booming telecom sector in the region is supporting the market growth.

Key Companies & Market Share Insights

The presence of both large-scale and medium-scale revenue assurance providers has characterized the market. These companies are aggressively investing in R&D activities to develop innovative components to sustain their presence in the market. For instance, in February 2023, Mobileum, a telecom analytics components provider, announced its Active Intelligence Platform (AIP), a cloud-native big data component created to gather and analyze a growing volume, velocity, and diversity of complex data streams produced by Communication Service Provider (CSP) networks.

Key Revenue Assurance Companies:

  • Accenture
  • Amdocs
  • Araxxe
  • Hewlett Packard Enterprise Development LP
  • IBM Corporation
  • TATA Consultancy Services Limited
  • Tech Mahindra Limited.
  • Telefonaktiebolaget LM Ericsson
  • Mobileum

Recent Developments

  • In July 2023, Amdocs announced the acquisition of TEOCO's service assurance business. Through this acquisition, Amdocs aimed to provide service providers with a distinctive end-to-end service orchestration offering that ensures service quality and monetization of next-generation dynamic customer experiences.

  • In September 2021, SUBEX announced a new patent for network edge revenue maximization capabilities. It established guidelines for operators to actively seek out monetization opportunities through this patent, outlining the future of telecom revenue maximization.

  • In February 2020, Amdocs announced that Safaricom, a significant Kenyan mobile network operator, successfully implemented revenue assurance. The goal of the project was to give Safaricom thorough and flexible revenue safeguards for the whole lifespan of new services throughout its entire enterprise.

Revenue Assurance Market Report Scope

Report Attribute


Market size value in 2023

USD 5.68 billion

Revenue forecast in 2030

USD 12.14 billion

Growth rate

CAGR of 11.5% from 2023 to 2030

Base year for estimation


Historical data

2017 - 2021

Forecast period

2023 - 2030

Quantitative units

Revenue in USD million/billion and CAGR from 2023 to 2030

Report coverage

Revenue forecast, company ranking, competitive landscape, growth factors, and trends

Segments covered

Component, deployment, end-use, region

Regional scope

North America; Europe; Asia Pacific; Latin America; MEA

Country scope

U.S.; Canada; UK; Germany; France; China; Japan; India; Australia; South Korea; Brazil; Mexico; Saudi Arabia; South Africa; UAE

Key companies profiled

Accenture; Amdocs; Araxxe; Hewlett Packard Enterprise Development LP; IBM Corporation; SUBEX; TATA Consultancy Services Limited; Tech Mahindra Limited.; Telefonaktiebolaget LM Ericsson; TEOCO; Mobileum

Customization scope

Free report customization (equivalent up to 8 analyst’s working days) with purchase. Addition or alteration to country, regional & segment scope

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Global Revenue Assurance Market Report Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2017 to 2030. For this study, Grand View Research has segmented the global revenue assurancemarket report based on component, deployment, end-use, and region:

Global Revenue Assurance Market Report Segmentation

  • Component Outlook (Revenue, USD Million, 2017 - 2030)

    • Software

    • Services

  • Deployment Outlook (Revenue, USD Million, 2017 - 2030)

    • On-premise

    • Cloud

  • End-use Outlook (Revenue, USD Million, 2017 - 2030)

    • BFSI

    • Telecom

    • Healthcare

    • Retail

    • Energy & Utilities

    • Others

  • Regional Outlook (Revenue, USD Million, 2017 - 2030)

    • North America

      • U.S.

      • Canada

    • Europe

      • UK

      • Germany

      • France

    • Asia Pacific

      • China

      • Japan

      • India

      • Australia

      • South Korea

    • Latin America

      • Brazil

      • Mexico

    • Middle East and Africa

      • Saudi Arabia

      • South Africa

      • UAE

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