The global restaurant point of sale terminals market size was valued at USD 13.15 billion in 2018 and is estimated to expand at a CAGR of 7.4% over the forecast period. The market growth can be attributed to high demand for point of sale (POS) terminals from restaurant owners. A POS is flexible system that helps users carry out their business operations in a profitable manner. POS terminals are more efficient than the traditional cash register or manual systems in restaurants.
They help reduce the time required for billing, recoding sales figures, and other repeated paperwork, such as tax reporting, inventory control, and payroll. The system has various features, such as billing, stock & inventory management, Customer Relationship Management (CRM), menu management, and reporting & analysis, which allow a restaurant manager to make quick operative decisions. The POS systems used in restaurants have distinct applications as compared to the ones used in the retail industry.
In restaurants, these systems are used to improve efficiency by reducing the errors during peak times and time of order generation and transaction. This streamlines the workflow in different types of restaurants, thereby augmenting the product demand. The POS system vendors are offering different solutions to support different types of restaurants, such as fine dining restaurants, nightclubs, cafes, pubs, breweries, hotels, casinos, and wineries. These vendors are also developing POS system software for smart devices, such as tablets and iPad, with features including order management, inventory tracking, customer data, analytics, and others.
For instance, Touch Bistro provides tablet-based POS solution with features, such as order tracking, cash management, inventory management, and others, for Quick Service Restaurants (QSRs). Constant innovations in the market and focus of manufacturers on providing customized solutions are anticipated to drive the market further. For instance, the Revel Systems partnered with Intuit Inc. to develop QuickBooks, an online restaurant POS system that enables restaurants to spontaneously sync their sales, inventory, payment, payroll, and CRM information.
The software segment is expected to register the highest CAGR of 10.9% over the forecast period. Growing need for updating the POS software in restaurants to meet the growing consumer expectations regarding payment, mobility security, and customer engagement is expected to boost the segment growth. In addition, software vendors are also offering solutions that include Hotel Property Management System (PMS), which offers fully-integrated technology capabilities to restaurant owners.
On the other hand, the hardware segment is expected to account for the largest market share by 2025. The hardware segment is classified into touchscreen/desktop, swipe machine, and others. Increasing usage of mPOS terminals, such as tablets, in restaurants because of their compact and flexible features, which help restaurant staff provide speedy and accurate table services.
On the basis of deployment, the restaurant POS terminals market is categorized into on-premise and cloud. The on-premise segment generated the highest revenue in 2018 and was valued at USD 10.23 billion. On-premise is a traditional type of POS terminals, which stores data in the local server operating at a closed internet server.
The cloud deployment segment is expected to witness the maximum CAGR over the forecast period. Growing adoption of cloud-based deployment solutions owing to features, such as all-in-one solution, easy integration, and facility to access real-time data through any web-enabled device, is anticipated to drive the segment. Moreover, the cloud POS system allows restaurants to carry out multiple tasks, such as tracking financials and back-of-the-house ordering on the device. It also helps restaurants to provide loyalty programs and marketing options, along with simultaneously managing off-site data related to logistics.
Based on application, the market is categorized into front end and back end applications. The front end application segment held a large share of the market in 2018 and is likely to maintain the dominance throughout the forecast years. Increased product adoption by restaurants for carrying out front end operations, such as billing, food ordering, payment processing, tracking sales, customer interaction, order management, reporting, as well as marketing, is anticipated to boost the segment.
POS solutions help restaurants simplify business operations, analyze costs, deliver enhanced customer experience, increase profitability. The back end application segment is expected to grow at the highest CAGR of 8.5% over the forecast period. Increasing use of POS monitoring systems to carry out back end restaurant operations including inventory management, payroll, account management, and others in a better manner is expected to boost the segment development.
Based on end user, the restaurant point of sale terminals market has been segmented into Quick Service Restaurant (QSR), Full Service Restaurant (FSR), and institutional FSR, which is further bifurcated into fine dine and casual dine. The FSR segment led the market in 2018 accounting for 37% of the global market share and is expected to maintain the dominance over the forecast period. The casual dining segment accounted for the largest share of the market in 2018 and anticipated to grow at the highest CAGR from 2019 to 2025.
The QSR segment is expected to witness the maximum growth over the forecast period. QSRs are required to provide higher volume products in a short duration and at low price as compared to their competitors in the foodservice industry. The POS terminals help QSRs in meeting the changing customer demands and remain competitive by reducing the order turnaround time and providing faster customer service.
Mobile POS is expected to be the fastest-growing product segment at a CAGR of 10.5% from 2019 to 2025. Growing popularity of wireless technology and decreasing cost of mobile devices, such as tablets and smartphones, have resulted in increased adoption of mPOS terminals among restaurant owners. Moreover, these systems provide a high Return on Investment (RoI) by improving order accuracy, rationalizing order processing, and increasing sales and profitability.
The fixed segment, which is further categorized into self-serve kiosks, cash counters terminal, and vending machine, accounted for the largest market share in 2018. The segment will lead the market even during the forecast years. The cash counters terminal segment generated the highest revenue in 2018 while the self-service kiosk segment is expected to register the highest CAGR from 2019 to 2025. Escalating demand for self-service kiosk systems in QSRs to avoid long checkout lines and to serve a greater number of customers is anticipated to drive the segment over the forecast period.
Asia Pacific was the largest regional market in 2018 accounting for USD 4.04 billion. It is projected to expand further during the six years due to rapidly expanding foodservice industry in countries, such as India and China, as a result of favorable demographic conditions and increased disposable income levels. Various restaurantsin these countries have started using systems, such as digital kiosk and tablets to display menu, place orders, increase operational efficiency, and enhance customer experience.
North America was the second-largest market, in terms of revenue, in 2018. Rapidly growing restaurant industry and presence of the highest number of vendors offering restaurant POS software are driving the regional market. Rising demand for advanced restaurant POS software in the region to ease everyday challenges related to restaurant operations and management is expected to drive the market further.
The global market is highly competitive. Some of the key industry competitors include Ingenico Group; PAX Technology Limited; Verifone Systems Inc.; NCR Corporation; Revel Systems;Aireus Inc.; Aireus Inc.; Dinerware, Inc.; Posist, EposNow; Harbortouch Payments, LLC; LimeTray;POSsible POS; Oracle Corporation;Posera; ShopKeep; Squirrel Systems; Toshiba Corporation; TouchBistro; and Upserve, Inc. The vendors have undertaken strategies, such as acquisition, partnership, and new product development, to expand their product portfolios.
For instance, in December 2016, Touch Bistro Inc. iPad POS had been granted a patent owing to its bill-splitting feature to help accelerate the process. Similarly, in November 2017, NCR Corporation formed a strategic partnership with MONKEY, provider of cloud-based software platform. This integration allowed NCR Aloha POS users to impeccably manage their orders placed on MONKEY platform without the need of extensive IT association.
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Attribute |
Details |
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Base year for estimation |
2018 |
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Actual estimates/Historical data |
2015 - 2017 |
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Forecast period |
2019 - 2025 |
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Market representation |
Revenue in USD Billion and CAGR from 2019 to 2025 |
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Regional scope |
North America, Europe, Asia Pacific, Latin America, and Middle East & Africa |
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Country scope |
U.S., Canada, U.K., Germany, France, China, India, Japan, Brazil, and Mexico |
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Report coverage |
Revenue forecast, company share, competitive landscape, growth factors and trends |
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15% free customization scope (equivalent to 5 analyst working days) |
If you need specific information, which is not currently within the scope of the report, we will provide it to you as a part of customization |
This report forecasts revenue and volume growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2015 to 2025. For the purpose of this study, Grand View Research has segmented the global restaurant point of sale terminals market report on the basis of product, component, deployment, application, end user, and region:
Product Outlook (Revenue, USD Billion, 2015 - 2025)
Fixed
Self-serve Kiosks
Cash Counters Terminal
Vending Machine
Mobile
Component Outlook (Revenue, USD Billion, 2015 - 2025)
Hardware
Touchscreen/Desktop
Swipe Card Machine
Others
Software
Deployment Outlook (Revenue, USD Billion, 2015 - 2025)
Cloud
On-Premise
Application Outlook (Revenue, USD Billion, 2015 - 2025)
Front End
Back End
End User Outlook (Revenue, USD Billion, 2015 - 2025)
FSR
Fine Dine
Casual Dine
QSR
Institutional
Others
Regional Outlook (Revenue, USD Billion, 2015 - 2025)
North America
U.S.
Canada
Europe
U.K.
Germany
France
Asia Pacific
China
India
Japan
Latin America
Brazil
Mexico
Middle East & Africa
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