GVR Report cover U.S. Digital Marketing Software Market Size, Share & Trends Report

U.S. Digital Marketing Software Market Size, Share & Trends Analysis Report By Solution, By Service, By Deployment, By Enterprise Size, By End Use, And Segment Forecasts, 2022 - 2030

  • Report ID: GVR-4-68039-931-0
  • Number of Pages: 100
  • Format: Electronic (PDF)
  • Historical Range: 2017 - 2020
  • Industry: Technology

Report Overview

The U.S. digital marketing software market size was valued at USD 19.96 billion in 2021 and is expected to register a CAGR of 17.5% from 2022 to 2030. The industry is expanding due to the rising demand for mobile devices and the ongoing shift from desktop computers to smartphones. As smartphone usage rises and high-speed mobile networks spread out, advertisers increasingly resort to mobile advertising. With the rise of online shopping and customers completing research on existing reviews before purchasing, digital marketing has increasingly become the most reliable form of mass communication in the country. In the U.S., digital marketing has emerged as a burgeoning, fast-paced sector.

U.S. digital marketing software market size, by solution, 2020–2030 (USD Billion)

In many end-use sectors and industry verticals, particularly SMEs, the market has developed through time in response to incumbents' technological improvements and changing needs. Several businesses are forming strategic partnerships with end-users to help them better their digital marketing efforts. For instance, in February 2021, Palantir partnered with International Business Machines Corporation. Hence, with the expanding trend of remote working and collaborative tactics, marketing campaigners' focus has shifted to social media, search engines, and media websites. Marketers use digital marketing tools to understand their ROI, spending, and activities that provide the highest quality leads for the least money.

The COVID-19 pandemic, which prompted a fundamental shift in how people use various apps, has positively impacted the U.S. digital marketing software market. The fast-paced developments in the technological environment during the pandemic and businesses' dynamic attempts to keep their systems up-to-date on the latest technology to stay ahead of market competitors. Marketing automation software is projected to grow in popularity to facilitate tasks like team communication and lead nurturing to grow a business. As a result, during the pandemic and the subsequent economic collapse, app developers have reviewed their advertising settings and improved their abilities to urge further accountability and clarity with clients.

Apart from security and privacy concerns about confidential data which can hamper the market, one factor that characterizes the software's clients and users is integration. The buyer's decision is heavily influenced by the software's ability to integrate with their applications. This connectivity allowed marketers to track customer behavior across several channels and databases. However, key players like Oracle Corporation; Salesforce, Inc.; and International Business Machines Corporation are pursuing an organic strategy of acquiring marketing technology startups to create rival all-in-one marketing solutions. As a result, despite suppliers' best efforts, this issue poses a barrier to the industry.

Solution Insights

The CRM software segment accounted for the largest revenue share of over 21% in 2021. The demand for data-driven insights, which provide improved functionality beyond their conventional roles of activity tracking, information gathering, and passive data repository generation, drives the growth. Small and medium-sized businesses are increasingly demanding these solutions.

CRM software based on software-as-a-service (SaaS) and on-demand models is projected to give potential growth opportunities. The presence of major CRM software solution providers in the U.S. is another important driver. Large customer relationship management solution providers like Salesforce.com, Oracle Corporation, and Microsoft Corporation currently dominate the segment in the U.S. and have concentrated on increasing their combined market share.

Social media is expected to witness significant growth during the forecast period. Every day, the average American interacts with their phone approximately 2,600 times. Swipes, clicks, and taps on social media sites such as Facebook, TikTok, and Instagram account for more than half of swipes, clicks, and taps. Consumers spend a lot of time online, and with so many items available at the touch of a button, there is a lot of demand for social media software. Social media and digital marketing demand have increased as artificial intelligence (AI) and data-driven marketing expand.

Service Insights

The professional services segment accounted for the largest market share of over 66%% in 2021. Professional services are predicted to rise as the demand for trained and accomplished individuals with knowledge in managing, installing, and debugging software grows. Professional services help businesses make better use of their resources, cut down on administrative costs, and increase profits. Professional services also assist businesses in improving resource management by increasing efficiency through enhanced collaboration, integrated knowledge management, and better planning, resulting in the professional services segment's continued expansion.

The managed services segment is anticipated to register significant growth over the forecast period. Emerging technologies like the internet of things, artificial intelligence, and even drones are opening new revenue streams for managed services segment. There are also challenges, including security threats and persistent concerns about commoditization and margin erosion. Managed IoT is gaining popularity among the newer options. More than half of Managed IoT has experienced significant revenue potential in the past few years, which indicates they are generating steady sales and thus, opening various opportunities for the segment.

Deployment Insights

The cloud segment accounted for the largest revenue share of over 67% in 2021. The versatility of cloud-based deployment of digital marketing Software is increased, allowing businesses to tailor products and services on a wide scale. Due to the cloud-based deployment approach, users can access the software from anywhere on any device, including personal PCs, laptops, cellphones, and tablets.

When compared to on-premises implementation, the cloud-based deployment strategy offers more flexibility. Hence, cloud-based digital marketing solutions are progressively being adopted by numerous industries, including BFSI, healthcare and life sciences, government, and telecom.

The on-premise deployment segment is expected to register considerable growth over the forecast period. Due to the security benefits, many firms still prefer the on-premise deployment model. End users in highly regulated areas, such as healthcare and financial services, are more likely to choose an on-premise deployment, fueling the growth. The market vendors are now focusing on integrating an on-premise data center with a cloud.

For instance, SAS Customer Intelligence 360 Engage offers SAS 360 Engage Direct, which is the platform's direct marketing or database marketing component. Engage Direct connects on-premises consumer data and traditional marketing procedures to online, digital marketing campaigns. Moreover, cloud-specific technologies are hosted on-premises in a data center with many commodity machines running identical system software in a private cloud.

Enterprise Size Insights

The large enterprises' segment accounted for the largest market share of over 57% in 2021. Large companies use digital marketing to differentiate themselves from the competition. As these organizations have established brand awareness and want to persuade potential customers to convert, large firms want to employ digital marketing to stand out from the competition.

Digital marketing software links businesses with their potential customers on social media through social media marketing and email marketing. Large firms in the U.S. are increasingly using Digital Marketing Software to handle their vast client databases efficiently, which is expected to fuel demand for the market in the large enterprises sector.

The small and medium enterprises (SMEs) segment is anticipated to register significant growth over the forecast period. SMEs use the digital marketing solution to extend their customer base at a minimal cost, enhance conversion rates, and increase ROI from digital advertising. Since they attempt to break into competitive marketplaces, SMEs employ digital marketing to increase brand awareness.

Digital marketing solutions' capacity to establish brand recognition and quick interactions between customers and businesses can considerably improve a company's ability to record revenue growth. Furthermore, the growing role of government authorities in providing funding to small and medium-sized companies to help them embrace digitization is expected to boost the segment's growth.

End-use Insights

The BFSI segment accounted for the largest market share of over 20% in 2021. The BFSI sector is attracting younger, harder-to-reach consumers through digital marketing platforms, which can help raise brand awareness and promote financial education. The demand for digital marketing software has increased as banks and credit unions are using such software to explore new markets, raise awareness, and reinforce corporate culture messaging.

Moreover, Consumer banking tastes and behaviors in the U.S. are still being reshaped due to the pandemic. As a result, consumers will continue to use digital channels for simple transactional activities but more complicated products and services, such as mortgages and financial advice. Many consumers prefer high-touch interactions; thus, the sector has various growth opportunities in the forecast period.

U.S. digital marketing software market share, by end use, 2021 (%)

Media and entertainment will continue to evolve quickly in reaction to industry-wide changes and pandemic-driven demographic shifts. As part of their efforts to cash in on the ubiquity of smartphones and the continuous installation of high-speed data networks, media & entertainment corporations are now focusing on establishing online advertising techniques.

The sector is adopting digital marketing software to increase interaction which has increased connection with the audience and has reduced various administrative costs compared to traditional marketing methods. Digital marketing software has helped businesses enhance the content, video marketing, and other essential details that have helped increase profits for organizations; thus, the demand for digital marketing has increased.

Key Companies & Market Share Insights

Several market players are active in the market, including both established players with worldwide operations and regional and local market players catering to a limited number of clients. Hence, the U.S. Digital Marketing Software market can be described as a highly fragmented market characterized by intense competitive rivalry.

In response to the intensifying competition, some market players are upgrading their existing products and launching new products. For instance, in April 2021, International Business Machines Corporation launched TechHub to strengthen the capabilities of IBM hybrid cloud technologies and accelerate its clients’ digital transformation.

Market incumbents are tweaking their business strategies in line with the proliferation of smartphones and the growing preference for personalized advertising. They are also pursuing various initiatives, such as strategic partnerships and acquisitions, to remain competitive in the market. For instance, in May 2021, Mars and Microsoft Corporation announced their long-term partnership to accelerate digital transformation and increase business operations. Through this partnership, Microsoft Corporation aims to expand its digital transformation segment and tap various industries’ expertise and enhance customer reach globally. Some prominent players in the U.S. digital marketing software market include:

  • Adobe, Inc.

  • Hewlett Packard Enterprise Company

  • Hibu Inc.

  • Hubspot, Inc.

  • International Business Machines Corporation

  • Marketo, Inc.

  • Microsoft Corporation

  • Oracle Corporation

  • Salesforce.com, Inc.

  • SAS Institute, Inc.

U.S. Digital Marketing Software Market Report Scope

Report Attribute


Market size value in 2022

USD 22.77 billion

Revenue forecast in 2030

USD 82.61 billion

Growth rate

CAGR of 17.5% from 2022 to 2030

Base year for estimation


Historical data

2017 - 2020

Forecast period

2022 - 2030

Quantitative units

Revenue in USD million and CAGR from 2022 to 2030

Report coverage

Revenue forecast, company ranking, competitive landscape, growth factors, and trends

Segments covered

Solution, service, deployment, enterprise size, end-use

Country scope

The U.S.

Key companies profiled

Adobe, Inc.; Hewlett Packard Enterprise Company; Hubspot, Inc.; International Business Machines Corporation; Marketo, Inc.; Microsoft Corporation; Oracle Corporation; Salesforce.com, Inc.; Hibu Inc.SAS Institute, Inc.

Customization scope

Free report customization (equivalent up to 8 analysts working days) with purchase. Addition or alteration to country, regional & segment scope.

Pricing and purchase options

Avail customized purchase options to meet your exact research needs. Explore purchase options

Segments Covered in the Report

This report forecasts revenue growth at the country level and provides an analysis of the latest industry trends in each of the sub-segments from 2017 to 2030. For this study, Grand View Research has segmented the U.S. digital marketing software market report based on solution, service, deployment, enterprise size, and end-use:

  • Solution Outlook (Revenue, USD Million, 2017 - 2030)

    • CRM Software

    • Email Marketing

    • Social Media

    • Search Marketing

    • Content Management

    • Marketing Automation

    • Campaign Management

    • Others

  • Service Outlook (Revenue, USD Million, 2017 - 2030)

    • Professional Services

    • Managed Services

  • Deployment Outlook (Revenue, USD Million, 2017 - 2030)

    • Cloud

    • On-premise

  • Enterprise Size Outlook (Revenue, USD Million, 2017 - 2030)

    • Large Enterprises

    • Small & Medium Enterprises (SMEs)

  • End-use Outlook (Revenue, USD Million, 2017 - 2030)

    • Automotive

    • BFSI

    • Education

    • Government

    • Healthcare

    • Manufacturing

    • Media & Entertainment

    • Others

Frequently Asked Questions About This Report

gvr icn


gvr icn

This FREE sample includes market data points, ranging from trend analyses to market estimates & forecasts. See for yourself.

gvr icn


We can customize every report - free of charge - including purchasing stand-alone sections or country-level reports, as well as offer affordable discounts for start-ups & universities.

Contact us now to get our best pricing.

esomar icon

ESOMAR certified & member

D&B icon

Leading SME award by D&B

We are GDPR and CCPA compliant! Your transaction & personal information is safe and secure. For more details, please read our privacy policy.

great place to work icon